Empleos actuales relacionados con Customer Services Agent - Madrid, Madrid - Michelin
-
Customer Service Booking Manager
hace 2 semanas
Madrid, Madrid, España Eurovision Services A tiempo completoAbout the RoleEurovision Services is seeking a Customer Services Booking Manager to join our Global Operations & Engineering team.Key ResponsibilitiesBe the primary point of contact for clients and partners, ensuring seamless communication and service delivery.Coordinate and manage the delivery of operational services for events, including transmissions and...
-
Customer Service Booking Manager
hace 2 semanas
Madrid, Madrid, España Eurovision Services A tiempo completoAbout the RoleEurovision Services is seeking a Customer Services Booking Manager to join our Global Operations & Engineering team.Key ResponsibilitiesBe the primary point of contact for clients and partners, ensuring seamless communication and service delivery.Coordinate and manage the delivery of operational services for events, including transmissions and...
-
English Language Customer Service Agent
hace 3 semanas
Madrid, Madrid, España Conduent Business Services A tiempo completoCustomer Engagement Opportunity with Conduent Business ServicesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. As a key member of our Conduent Business Services team, you will play a vital role in providing exceptional customer service and support to our clients.Key...
-
English Language Customer Service Agent
hace 2 semanas
Madrid, Madrid, España Conduent Business Services A tiempo completoCustomer Engagement Opportunity with Conduent Business ServicesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. As a key member of our Conduent Business Services team, you will play a vital role in providing exceptional customer service and support to our clients.Key...
-
Director, Customer Services
hace 2 semanas
Madrid, Madrid, España NTT A tiempo completoAbout the RoleThe Director, Customer Services is a key leadership position responsible for ensuring the delivery of exceptional customer experiences to our clients within the Region/Country or Services Division. This role is critical in ensuring the efficient operation, optimization, and continuous improvement of complex services.Key Responsibilities:Manage...
-
Director, Customer Services
hace 2 semanas
Madrid, Madrid, España NTT A tiempo completoAbout the RoleThe Director, Customer Services is a key leadership position responsible for ensuring the delivery of exceptional customer experiences to our clients within the Region/Country or Services Division. This role is critical in ensuring the efficient operation, optimization, and continuous improvement of complex services.Key Responsibilities:Manage...
-
Customer Service Booking Manager
hace 2 semanas
Madrid Centro, Madrid, España Eurovision Services A tiempo completoAbout Eurovision ServicesEurovision Services is a leading provider of operational services for international events, including transmissions and media services. Our team is dedicated to delivering high-quality services and achieving ambitious operational objectives.Customer Services & Planning TeamThe Customer Services & Planning (CSP) Team plays a critical...
-
Customer Service Booking Manager
hace 2 semanas
Madrid Centro, Madrid, España Eurovision Services A tiempo completoAbout Eurovision ServicesEurovision Services is a leading provider of operational services for international events, including transmissions and media services. Our team is dedicated to delivering high-quality services and achieving ambitious operational objectives.Customer Services & Planning TeamThe Customer Services & Planning (CSP) Team plays a critical...
-
Director, Customer Services
hace 2 semanas
Madrid, Madrid, España NTT DATA A tiempo completoAbout the RoleThe Director, Customer Services is a senior leadership position responsible for overseeing the delivery of exceptional customer experiences within NTT DATA. This role requires a strategic thinker who can drive business growth, optimize service delivery, and foster strong client relationships.Key ResponsibilitiesFinancial Performance...
-
Director, Customer Services
hace 2 semanas
Madrid, Madrid, España NTT DATA A tiempo completoAbout the RoleThe Director, Customer Services is a senior leadership position responsible for overseeing the delivery of exceptional customer experiences within NTT DATA. This role requires a strategic thinker who can drive business growth, optimize service delivery, and foster strong client relationships.Key ResponsibilitiesFinancial Performance...
-
Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout MSX InternationalMSX International is a leading provider of automotive consultancy services, with over 500 professionals in Spain and Portugal. We work with major brands to improve customer business processes and results.Our Customer Experience TeamWe are a proactive and dynamic team that contributes ideas, makes decisions, and collaborates to provide...
-
Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout MSX InternationalMSX International is a leading provider of automotive consultancy services, with over 500 professionals in Spain and Portugal. We work with major brands to improve customer business processes and results.Our Customer Experience TeamWe are a proactive and dynamic team that contributes ideas, makes decisions, and collaborates to provide...
-
Customer Service Booking Manager
hace 2 semanas
Madrid, Madrid, España Eurovision Services A tiempo completoAbout Eurovision ServicesEurovision Services is a leading provider of operational services for events and transmissions. Our Global Operations & Engineering team is the central point of contact for all customers, coordinating and managing the requirements and delivery of operational services.Key ResponsibilitiesBe the primary point of contact for clients and...
-
Customer Service Booking Manager
hace 2 semanas
Madrid, Madrid, España Eurovision Services A tiempo completoAbout Eurovision ServicesEurovision Services is a leading provider of operational services for events and transmissions. Our Global Operations & Engineering team is the central point of contact for all customers, coordinating and managing the requirements and delivery of operational services.Key ResponsibilitiesBe the primary point of contact for clients and...
-
Guest Services Ambassador
hace 2 semanas
Madrid, Madrid, España Accor Hotels A tiempo completoCompany OverviewAccor Hotels is a global leader in the hospitality industry, committed to providing exceptional experiences for our guests. We value diversity and inclusion, and strive to create a work environment that is welcoming and inclusive for all.Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As...
-
Guest Services Ambassador
hace 2 semanas
Madrid, Madrid, España Accor Hotels A tiempo completoCompany OverviewAccor Hotels is a global leader in the hospitality industry, committed to providing exceptional experiences for our guests. We value diversity and inclusion, and strive to create a work environment that is welcoming and inclusive for all.Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team. As...
-
Customer Engagement Specialist
hace 3 semanas
Madrid, Madrid, España Conduent Business Services A tiempo completoCustomer Engagement Opportunity with Conduent Business ServicesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. As a key member of our Conduent Business Services team, you will play a vital role in providing exceptional customer service and support to our clients.Key...
-
Customer Engagement Specialist
hace 2 semanas
Madrid, Madrid, España Conduent Business Services A tiempo completoCustomer Engagement Opportunity with Conduent Business ServicesWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Engagement Specialist. As a key member of our Conduent Business Services team, you will play a vital role in providing exceptional customer service and support to our clients.Key...
-
Rental Agent
hace 2 semanas
Madrid, Madrid, España Centauro Rent A Car A tiempo completoAbout Centauro Rent A CarCentauro Rent A Car is a leading car rental company with over 50 years of experience in the industry. We are a dynamic and customer-focused organization with a strong presence in Southern Europe and the Mediterranean coast.Job SummaryWe are seeking a highly motivated and customer-oriented Rental Agent to join our team at Madrid...
-
Rental Agent
hace 2 semanas
Madrid, Madrid, España Centauro Rent A Car A tiempo completoAbout Centauro Rent A CarCentauro Rent A Car is a leading car rental company with over 50 years of experience in the industry. We are a dynamic and customer-focused organization with a strong presence in Southern Europe and the Mediterranean coast.Job SummaryWe are seeking a highly motivated and customer-oriented Rental Agent to join our team at Madrid...
Customer Services Agent
hace 3 meses
- THE ROLE IN SHORT:_
- The role of a Customer Service Agent within MICHELIN Connected Fleet is key to our longterm customer satisfaction and ongoing quality initiatives. You will minimise inlife issues, identifying engineering, system, and hardware faults. The ultimate aim is to give the customer a great experience, measured through NPS, delivering on our promises and ensuring a right firsttime attitude is applied to every interaction. It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose. Troubleshooting customer queries and advising the appropriate action, you will excel at customer service interacting at various hierarchical levels (from van driver to company directors)
- WHAT WILL I BE DOING:_
- Working as part of a Helpdesk team with the common goal of ensuring our customers are sufficiently supported
- Carrying out remote triage and technical fixes to address issues using internal tooling
- A continuous improvement mindset working with Technical Support & R&D teams to reduce inlife failures
- Liaising with customers and providing regular updates and feedback on reported issues
- Working directly under the supervision of the Customer Support Team Leader to ensure process and productivity measures are met
- Documenting all procedures and methodologies to ensure continuous improvement
- Managing and tracking outstanding tasks to be triaged
- Timely updating of the inhouse systems, adhering to internal SLA's
- Identify and escalate situations requiring urgent attention
- Ability to work outside of normal hours if required
- Ability to travel to Aberford UK for training if and when required in person
- Other duties as deemed necessary by the business
- Attending weekly meetings with the CS team remotely to ensure consistency of tasks and workload
