Partnership Support Agent

hace 2 semanas

Madrid, Madrid, España Planet A tiempo completo

About Us:

The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year.

Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands.

Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market.

Planet are a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere.

We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.

To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet's creating a world of connected commerce, that makes payments feel good.


We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition.


Function Overview:


As part of Global Operations, you'll be working with an amazing diverse team of talented and customer centric people across the world.

We're building a world-class operation and you'll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience.


You'll find opportunities across customer facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations.

You'll be presented with unrivalled prospects to grow, learn and develop in your career.


We're growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution.


Role Overview:


You will operate as a Subject Matter Expert contact for Planet's merchants & partners across the globe and work directly with them to help solve complex technical and operational questions.

As a partnership support agent, you will have a direct impact on their ability to process payments, leverage the right products and grow their business.


What you will do:

Our team is merchant-focused, highly motivated, and thrives on our shared success.
You will be part of an international team with diverse backgrounds and skill sets.
With Planet being a 24/7 business we operate throughout time zones using a follow the sun principle.

Our extensive payments knowledge and technical skillset is our most valuable asset both to our merchants and our internal teams.

Be a key source of knowledge on the Planet Payment offerings, APIs, Point of Sale SDKs, and our hardware portfolio along with industry-standard integration methods and best practices.

Be an internal product advocate, track issues and bugs, and contribute to the platform through direct feedback.
Advise merchants regarding the best implementation practices and address specific merchant concerns.
Work together cross-functionally with Sales and Account Managers to grow the pipeline and get merchants live
This is a full time position and does require working some holidays and weekends to ensure business continuity.

Who you are:

4+ years experience in a technical support function for a software solution.
You are innovative, with strong problem-solving capabilities and comfortable dealing with ambiguity
You love to provide assistance to others, and to be regarded as a technical expert
You love to learn new things, be it product, technology or process and are quickly able to adapt them into your workflows
You get a sense of achievement from solving problems, and from helping people; a great customer experience is at the heart of what you do
You have a proven record of learning or working with technology that interests you
You are a team player, and foster knowledge and information sharing with others by updating documentation or reporting bugs
You are driven, an enthusiastic collaborator, and ready to give and receive feedback
You make quick, but informed decisions, even under pressure and can prioritize tasks appropriately based on urgency or necessity for both internal and external stakeholders
You are capable of abstract thinking, being able to solve a puzzle that isn't directly in front of you, separating the layers of software, hardware and internal systems
You are aware of modern web services and APIs and have an affinity for learning new technologies
Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDK's, etc.)
You have strong commun

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