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Technical Customer Support Agent

hace 3 meses

Madrid, Madrid, España JUJUR A tiempo completo

Position:
Portuguese/Spanish + English Technical Customer Support Agent

Location:
Madrid, Portugal

Employment type:
Full-time

Remuneration:
Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

  • Ensure customer satisfaction and provide professional customer support
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow
  • Identify the issue the client is facing, troubleshoot and provide the solution
  • Able to identify when the issue should be reassigned to another department or more senior representative
  • Collaborate with other specialists to solve or properly close help tickets
  • Document each action taken and categorize cases and possible bugs, so that our engineering team can address them
  • Maintain and update all jobrelated administrative forms

REQUIREMENTS:

  • Native/fluent in Portuguese & Spanish, both oral and written.
  • Fluent in English (at least B2 level)
  • Professional experience with Customer Service,
  • Possess excellent writing and verbal communication skills to simplify technical language for nontechnical users
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to meet tight deadlines with minimum supervision and in timely manner
  • Ability to work independently, while being team player at the same time

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential
  • Meal allowance
  • Relocation allowance and assistance
  • After training and achieving excellent performance, up to 80% remote working (Madrid)