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Technical Support Customer Advocate
hace 2 meses
About Entrust Datacard
Entrust Datacard is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings.
Our Mission
We empower organizations to serve and safeguard citizens, employees, and consumers by providing secure identity solutions.
Our Values
We value diversity and inclusion, and we are committed to building a diverse workforce with wide perspectives and innovative ideas.
What We Offer
We offer a flexible and collaborative environment, career growth opportunities, and a chance to make an impact in the industry.
Job Summary
We are seeking a Technical Support Customer Advocate to join our team. As a Technical Support Customer Advocate, you will be responsible for providing exceptional customer support and technical expertise to our clients.
Responsibilities
- Provide technical support and troubleshooting to clients via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to resolve complex technical issues
- Develop and maintain knowledge of our products and services
- Stay up-to-date with industry trends and developments
Requirements
- 2+ years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong knowledge of security solutions and identity management
