Senior Customer Success Specialist

hace 1 mes

Madrid, España Noloco Limited A tiempo completo

At Noloco, we're revolutionizing the way small to medium-sized businesses create custom applications. With tens of thousands of users leveraging our no-code platform, we're looking for passionate individuals to lead our support team and engage with our vibrant community
Job Description: As a Senior Customer Success Specialist at Noloco, you will be the frontline of interaction with our users, guiding them from their initial signup through the journey of creating and sharing their applications. You will be responsible for ensuring successful onboarding and activation of new and prospective customers, particularly focusing on the European market. Additionally, you will develop and enhance our educational resources, creating insightful guides and courses to ensure our users have the knowledge they need to succeed.
Think of yourself as an in-house Noloco Expert, who can answer any customer question and help them with their solutions.
What You Will Do: User Engagement:
Respond to user queries via in-app chat, our community forum, our Slack community, and other channels, providing clear, empathetic, and effective solutions.
Explain features, suggest potential solutions, understand and diagnose bugs, record short looms, explain pricing, and link to guides or blog posts.
Technical Support:
Assist with technical issues, account, and billing inquiries, ensuring a smooth user experience.
Onboarding and Activation:
Act as an onboarding specialist, ensuring new customers and prospective customers can convert and activate successfully.
Provide personalized onboarding sessions to help users get started with Noloco and maximize their use of the platform.
Collect Feedback:
Actively collect user insights, share them with relevant teams, and contribute to the prioritization of our product roadmap.
Identify areas where customers are struggling and where they are excelling to help build a better product.
Educational Content Creation:
Based on the problems you see while supporting customers, develop and iterate on the Noloco user guides and courses in the Noloco Academy.
Cross-Team Collaboration:
Work alongside Engineering, Sales & Marketing teams to streamline user communication and direct conversations appropriately.
What You Should Have: Product Passion:
Strong understanding and enthusiasm for Noloco and a keen interest in learning more.
Exceptional Communication:
Excellent written and spoken English, with an ability to convey complex ideas clearly and positively to non-technical customers.
Problem-Solving Prowess:
A robust approach to problem-solving, including seeking team input to achieve goals.
Extensive experience with no-code tools:
Especially Noloco, Airtable, Zapier, Make, Slack, HubSpot, Intercom, or similar platforms.
Adaptability:
Comfortable working remotely and independently.
What Would Make You Stand Out: Experience:
Experience working in Customer Success at a similar or larger company, ideally with a focus on the European market.
Tools Familiarity:
Extensive experience with Noloco and other no-code platforms.
Content Creator:
Experience creating interactive and engaging content such as articles, videos, or courses.
Where Will You Work? At Noloco, we're remote-first. For this role, we are looking for someone based in Europe (ideally Ireland or Spain) to support our customers in Europe.
Want to apply for this role? Follow the link below to fill out the application.

#J-18808-Ljbffr

  • ESG Customer Success Specialist

    hace 4 días

    Madrid, Madrid, España Puroclean Certified Restoration Specialist Of Auburn A tiempo completo

    About the Role:We're seeking a highly skilled ESG Customer Success Specialist to join our team at Puroclean Certified Restoration Specialist Of Auburn. As a key member of our Customer Success team, you will play a critical role in helping our customers achieve their Environmental, Social, and Governance (ESG) goals.Key Responsibilities:End-to-End Customer...

  • ESG Customer Success Specialist

    hace 3 días

    Madrid, Madrid, España Puroclean Certified Restoration Specialist Of Auburn A tiempo completo

    About the Role:We're seeking a highly skilled ESG Customer Success Specialist to join our team at Puroclean Certified Restoration Specialist Of Auburn. As a key member of our Customer Success team, you will play a critical role in helping our customers achieve their Environmental, Social, and Governance (ESG) goals.Key Responsibilities:End-to-End Customer...

  • Customer Success Operations, Senior Specialist

    hace 3 semanas

    Madrid, España Amadeus A tiempo completo

    .Customer Success Operations, Senior Specialist Job Title: Customer Success Operations, Senior SpecialistSummary: We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to...

  • Customer Success Operations, Senior Specialist

    hace 3 semanas

    Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    .Customer Success Operations, Senior Specialist Summary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to ensuring the...

  • Senior Customer Success Specialist

    hace 1 mes

    Madrid, España Noloco Limited A tiempo completo

    .At Noloco, we're revolutionizing the way small to medium-sized businesses create custom applications. With tens of thousands of users leveraging our no-code platform, we're looking for passionate individuals to lead our support team and engage with our vibrant community!Job Description: As a Senior Customer Success Specialist at Noloco, you will be the...

  • Customer Success Operations, Senior Specialist

    hace 3 semanas

    Madrid, España Amadeus A tiempo completo

    Customer Success Operations, Senior Specialist Job Title: Customer Success Operations, Senior SpecialistSummary: We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to...

  • Customer Success Specialist

    hace 5 días

    Madrid, Madrid, España Endeavor A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Endeavor. As a Customer Success Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional support and guidance throughout their journey with our company.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Specialist

    hace 5 días

    Madrid, Madrid, España Endeavor A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Endeavor. As a Customer Success Specialist, you will play a critical role in ensuring the success of our clients by providing exceptional support and guidance throughout their journey with our company.Key ResponsibilitiesDevelop and maintain strong relationships...

  • Customer Success Specialist

    hace 6 días

    Madrid Centro, Madrid, España Align Technology, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Align Technology, Inc. As a key member of our customer-facing team, you will play a critical role in building and maintaining strong relationships with our dental partners.Key ResponsibilitiesCustomer Support: Provide world-class customer care and support to our...

  • Customer Success Specialist

    hace 5 días

    Madrid Centro, Madrid, España Align Technology, Inc. A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Specialist to join our team at Align Technology, Inc. As a key member of our customer-facing team, you will play a critical role in building and maintaining strong relationships with our dental partners.Key ResponsibilitiesCustomer Support: Provide world-class customer care and support to our...

  • Customer Success Specialist

    hace 1 mes

    Madrid, España Unobravo A tiempo completo

    .Customer Success Specialist Spain- Therapists Leading the way in digital mental healthcare, Unobravo stands as a trusted and empathetic ally in people's lives, caring for their mental health and supporting their personal growth. From the very beginning, our daily mission has been to revolutionize society's perception of mental health by breaking down the...

  • Ol248 - Senior Customer Success Manager

    hace 7 días

    Madrid, España Sin Nombre A tiempo completo

    .We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries.We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their Senior...

  • Customer Success Specialist

    hace 7 días

    Madrid, Madrid, España Remotely Talents A tiempo completo

    About the RoleRemotely Talents is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our organization, you will be responsible for ensuring customer success through onboarding, check-ins, and strategy development.Key ResponsibilitiesDesign and implement influencer campaigns based on brand budgets and goalsConduct...

  • Customer Success Specialist

    hace 6 días

    Madrid, Madrid, España Remotely Talents A tiempo completo

    About the RoleRemotely Talents is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our organization, you will be responsible for ensuring customer success through onboarding, check-ins, and strategy development.Key ResponsibilitiesDesign and implement influencer campaigns based on brand budgets and goalsConduct...

  • Customer Success Operations, Senior Specialist

    hace 3 semanas

    Madrid, España 1011 Amadeus It Group S.A. A tiempo completo

    Customer Success Operations, Senior Specialist Summary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to ensuring the...

  • Senior Customer Journey Specialist

    hace 1 mes

    Madrid, España Webloyalty A tiempo completo

    Our clients are well-known brands that reach thousands of consumers every day. We work with a combination of domestic ecommerce businesses and multinationals across multiple markets.We've been operating in the UK since 2007 and have expanded into France, Spain, Brazil, Ireland, the Netherlands, Belgium and Mexico. We've developed many longstanding client...

  • Senior Customer Success Manager

    hace 3 meses

    Madrid, España Davies Consulting A tiempo completo

    We are the consulting division of Davies, accelerating business, technology and people performance across financial services including banking, asset and wealth management, insurance, and other highly regulated industries. We are currently seeking a Senior Consultant who will initially work on a major client project with a FinTech business as their **Senior...

  • Customer Success Specialist

    hace 7 días

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About Empresa ReconocidaEmpresa Reconocida is a leading provider of innovative solutions for businesses. Our mission is to empower companies to streamline their operations, improve efficiency, and drive growth.Job SummaryWe are seeking a highly skilled and detail-oriented Customer Success Specialist to join our team. As a key member of our operations team,...

  • Customer Success Specialist

    hace 6 días

    Madrid, Madrid, España Empresa Reconocida A tiempo completo

    About Empresa ReconocidaEmpresa Reconocida is a leading provider of innovative solutions for businesses. Our mission is to empower companies to streamline their operations, improve efficiency, and drive growth.Job SummaryWe are seeking a highly skilled and detail-oriented Customer Success Specialist to join our team. As a key member of our operations team,...

  • Customer Success Operations, Senior Specialist

    hace 4 semanas

    Madrid, España Amadeus A tiempo completo

    Job TitleCustomer Success Operations, Senior SpecialistSummary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to...