Empleos actuales relacionados con Customer Success Operations, Senior Specialist - Madrid - Amadeus
-
Customer Success Operations, Senior Specialist
hace 2 meses
Madrid, España Amadeus A tiempo completoJob Title Customer Success Operations, Senior SpecialistSummary: We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to...
-
Madrid, España 1011 Amadeus It Group S.A. A tiempo completo.Customer Success Operations, Senior SpecialistSummary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to ensuring the...
-
Customer Success Operations, Senior Specialist
hace 2 meses
Madrid, España Amadeus A tiempo completoJob Title Customer Success Operations, Senior Specialist Summary: We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines.This role is central to...
-
Madrid, España Amadeus A tiempo completo.Job TitleCustomer Success Operations, Senior SpecialistSummary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to...
-
Customer Success Operations Specialist
hace 2 semanas
Madrid, Madrid, España Amadeus A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Operations Specialist to join our team at Amadeus. As a key member of our Commercial Operations team, you will play a critical role in ensuring the effectiveness of our Customer Success Management platform, Totango.Key ResponsibilitiesOversee user provisioning, including adding and removing...
-
Customer Success Operations, Senior Specialist
hace 3 meses
Madrid, España Amadeus A tiempo completoJob TitleCustomer Success Operations, Senior SpecialistSummary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to...
-
Customer Success Operations Specialist
hace 4 semanas
Madrid, Madrid, España Amadeus A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Operations Specialist to join our team at Amadeus. As a key member of our Customer Success Management team, you will be responsible for ensuring the effectiveness of our Customer Success Management platform, Totango, and driving customer satisfaction and operational efficiency across our global...
-
Customer Success Operations Specialist
hace 4 semanas
Madrid, Madrid, España Amadeus A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Success Operations Specialist to join our team at Amadeus. As a key member of our Customer Success Management team, you will be responsible for ensuring the effectiveness of our Customer Success Management platform, Totango, and driving customer satisfaction and operational efficiency across our global...
-
Madrid, España Amadeus A tiempo completo.Customer Success Operations, Senior SpecialistJob Title: Customer Success Operations, Senior SpecialistSummary: We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to...
-
Customer Success Operations Specialist
hace 3 semanas
Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completoAbout the RoleWe are seeking a highly skilled Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines.Key ResponsibilitiesOversee user provisioning, including adding...
-
Customer Success Operations Specialist
hace 3 semanas
Madrid, Madrid, España 1011 Amadeus It Group S.A. A tiempo completoAbout the RoleWe are seeking a highly skilled Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines.Key ResponsibilitiesOversee user provisioning, including adding...
-
Customer Operations Specialist
hace 2 semanas
Madrid, Madrid, España Samaipata A tiempo completoJoin Our Team as a Customer Operations SpecialistWe are seeking a highly skilled Customer Operations Specialist to join our team at Embat. As a key member of our Customer Success team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and helping them get the most out of our financial management...
-
Customer Success Specialist
hace 1 día
Madrid, España Cisco Systems A tiempo completo.Who We Are? CSSs are subject matter experts in their aligned product or architecture. This role is for a Specialist working on Internet Infrastructure and Automation across Service Providers, Finance, Public Sector, Large Enterprises. We are focusing and covering Transport and Automation technologies across EMEA and the Specialist can be based remotely...
-
Customer Success Specialist
hace 1 día
Madrid, España Cisco A tiempo completo.CSSs are subject matter experts in their aligned product or architecture. This role is for a Specialist working on Internet Infrastructure and Automation across Service Providers, Finance, Public Sector, and Large Enterprises. We are focusing on Transport and Automation technologies across EMEA, and the Specialist can be based remotely within EMEA covering...
-
Customer Success Specialist
hace 2 semanas
Madrid, Madrid, España Jove A tiempo completoCustomer Success SpecialistAt JoVE, we're seeking a highly motivated and organized Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our existing customers in the Spain region.Key Responsibilities:Develop and execute strategies to increase...
-
Customer Success Specialist
hace 2 semanas
Madrid, Madrid, España Jove A tiempo completoCustomer Success SpecialistAt JoVE, we're seeking a highly motivated and organized Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our existing customers in the Spain region.Key Responsibilities:Develop and execute strategies to increase...
-
Customer Success Specialist
hace 1 semana
Madrid, Madrid, España Brambles A tiempo completoCHEP is a global leader in the supply chain and logistics industry, providing innovative solutions to help businesses move goods more efficiently and sustainably. As a Customer Success Specialist - Global Operations, you will play a critical role in supporting our Pallecon Portfolio team, ensuring seamless customer experiences and driving business growth.Key...
-
Customer Success Specialist.
hace 5 días
Madrid, España Cisco A tiempo completoWho We Are?CSSs are subject matter experts in their aligned product or architecture.This role is for a Specialist working on Internet Infrastructure and Automation across Service Providers, Finance, Public Sector, Large Enterprises.We are focusing and covering Transport and Automation technologies across EMEA and the Specialist can be based remotely within...
-
Customer Success Strategy
hace 3 meses
Madrid, España Make A tiempo completoWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives. You will work closely with cross-functional teams to ensure our customers achieve their desired outcomes and derive...
-
Customer Success Strategy
hace 2 meses
Madrid, España Make A tiempo completoWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives. You will work closely with cross-functional teams to ensure our customers achieve their desired outcomes and derive...
Customer Success Operations, Senior Specialist
hace 2 meses
.Customer Success Operations, Senior Specialist Job Title: Customer Success Operations, Senior SpecialistSummary: We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to ensuring the platform's effectiveness, covering responsibilities such as end-user requirements management, platform configuration and testing, user provisioning, advanced user support, integration management, workflow automation, and analytics/reporting.In addition, this position involves training the end-users, creating user support materials, ensuring data security, and maintaining compliance with regulations. The ideal candidate will have experience in Customer Success or Customer Success Operations, platform administration, and a strong understanding of Customer Success metrics. This role is crucial for driving customer satisfaction and operational efficiency across our global Customer Success team. We strongly encourage candidates from all backgrounds to apply, as diverse perspectives are key to our success.In this role you will:User ManagementOversee user provisioning, including adding and removing users, and assigning roles and permissions to ensure appropriate access levels.Define and manage user roles to align with team responsibilities.Configuration and CustomizationConfigure and customize Totango platform according to the Customer Success Management requirements and processes.Create and manage custom attributes and customer segments tailored to business needs.Working closely with other departments, bring data, metrics and KPIs into the tool to enable value adding customer conversations by the CSMs.Integration ManagementIn collaboration with DTS, support management of data integrations with other systems.In collaboration with DTS, ensure data synchronization between Totango and integrated systems, maintaining data accuracy and consistency.Analytics and ReportingDesign and manage dashboards to provide insights into platform adoption among the CSMs in the regions.Enable and analyze internal customer feedback for platform evolution and enhancement.In collaboration with the Commercial & Marketing Analytics team, ensure data consistency between Totango and analytical tools used in the Travel Unit (e.G. Qlik, PowerBI).Requirements and UATManage the requirements collection process and drive the backlog creation for the tool "run" phase to ensure continuous tool improvement.Design and drive the UAT process for newly added functionalities.Communication & Knowledge managementDevelop, prepare and deliver training sessions to the end users when required.Prepare content for Totango release communication notes, Tips & Tricks and/or knowledge management platforms
