Customer Success Operations, Senior Specialist
hace 3 semanas
.Customer Success Operations, Senior Specialist Summary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to ensuring the platform's effectiveness, covering responsibilities such as end-user requirements management, platform configuration and testing, user provisioning, advanced user support, integration management, workflow automation, and analytics/reporting.In addition, this position involves training the end-users, creating user support materials, ensuring data security, and maintaining compliance with regulations. The ideal candidate will have experience in Customer Success or Customer Success Operations, platform administration, and a strong understanding of Customer Success metrics. This role is crucial for driving customer satisfaction and operational efficiency across our global Customer Success team. We strongly encourage candidates from all backgrounds to apply, as diverse perspectives are key to our success.In this role you will:User Management Oversee user provisioning, including adding and removing users, and assigning roles and permissions to ensure appropriate access levels.Define and manage user roles to align with team responsibilities.Configuration and Customization Configure and customize Totango platform according to the Customer Success Management requirements and processes.Create and manage custom attributes and customer segments tailored to business needs.Working closely with other departments, bring data, metrics and KPIs into the tool to enable value adding customer conversations by the CSMs.Integration Management In collaboration with DTS, support management of data integrations with other systems.In collaboration with DTS, ensure data synchronization between Totango and integrated systems, maintaining data accuracy and consistency.Analytics and Reporting Design and manage dashboards to provide insights into platform adoption among the CSMs in the regions.Enable and analyze internal customer feedback for platform evolution and enhancement.In collaboration with the Commercial & Marketing Analytics team, ensure data consistency between Totango and analytical tools used in the Travel Unit (e.G. Qlik, PowerBI).Requirements and UAT Manage the requirements collection process and drive the backlog creation for the tool "run" phase to ensure continuous tool improvement.Design and drive the UAT process for newly added functionalities.Communication & Knowledge management Develop, prepare and deliver training sessions to the end users when required.Prepare content for Totango release communication notes, Tips & Tricks and/or knowledge management platforms.Be an active agent of change and collaborate with the rest of the Commercial Operations team in securing Totango's adoption
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Customer Success Operations, Senior Specialist
hace 3 semanas
Madrid, España Amadeus A tiempo completo.Customer Success Operations, Senior Specialist Job Title: Customer Success Operations, Senior SpecialistSummary: We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to...
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Customer Success Operations, Senior Specialist
hace 3 semanas
Madrid, España Amadeus A tiempo completoCustomer Success Operations, Senior Specialist Job Title: Customer Success Operations, Senior SpecialistSummary: We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to...
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Customer Success Operations, Senior Specialist
hace 3 semanas
Madrid, España 1011 Amadeus It Group S.A. A tiempo completoCustomer Success Operations, Senior Specialist Summary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to ensuring the...
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Customer Success Operations, Senior Specialist
hace 4 semanas
Madrid, España Amadeus A tiempo completoJob TitleCustomer Success Operations, Senior SpecialistSummary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to...
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Customer Success Operations, Senior Specialist
hace 4 semanas
Madrid, España Amadeus A tiempo completoJob TitleCustomer Success Operations, Senior SpecialistSummary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines.This role is central to ensuring...
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ESG Customer Success Specialist
hace 2 días
Madrid, Madrid, España Puroclean Certified Restoration Specialist Of Auburn A tiempo completoAbout the Role:We're seeking a highly skilled ESG Customer Success Specialist to join our team at Puroclean Certified Restoration Specialist Of Auburn. As a key member of our Customer Success team, you will play a critical role in helping our customers achieve their Environmental, Social, and Governance (ESG) goals.Key Responsibilities:End-to-End Customer...
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ESG Customer Success Specialist
hace 1 día
Madrid, Madrid, España Puroclean Certified Restoration Specialist Of Auburn A tiempo completoAbout the Role:We're seeking a highly skilled ESG Customer Success Specialist to join our team at Puroclean Certified Restoration Specialist Of Auburn. As a key member of our Customer Success team, you will play a critical role in helping our customers achieve their Environmental, Social, and Governance (ESG) goals.Key Responsibilities:End-to-End Customer...
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Customer Success Specialist
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Customer Success Specialist
hace 4 días
Madrid, Madrid, España Empresa Reconocida A tiempo completoAbout Empresa ReconocidaEmpresa Reconocida is a leading provider of innovative solutions for businesses. Our mission is to empower companies to streamline their operations, improve efficiency, and drive growth.Job SummaryWe are seeking a highly skilled and detail-oriented Customer Success Specialist to join our team. As a key member of our operations team,...
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Customer Success Strategy
hace 1 mes
Madrid, España Make A tiempo completoWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives. You will work closely with cross-functional teams to ensure our customers achieve their desired outcomes and derive...
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Madrid, España Make A tiempo completoWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives. You will work closely with cross-functional teams to ensure our customers achieve their desired outcomes and derive...
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hace 2 meses
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Customer Success Strategy
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Madrid, España Make A tiempo completoWe are seeking a dynamic and experienced Customer Success Strategy and Operations Manager to join our team. In this role, you will be responsible for driving the strategy, operational efficiency, and success of our customer success initiatives. You will work closely with cross-functional teams to ensure our customers achieve their desired outcomes and derive...
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Madrid, Madrid, España Make A tiempo completoMake is a pioneering visual platform designed for individuals to create, develop, and automate a wide range of tasks—from workflows to applications—without requiring coding expertise. Our headquarters are located in a vibrant tech hub, and our diverse teams span across various countries.We are in search of a proactive and seasoned Customer Success...