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.Detalles del empleo Así es cómo la información del empleo se alinea con tuperfil .Salario Turno y horario Turno de 8 horasDe lunes a viernesBeneficios Obtenidos de la descripción completa del empleo Cesta de navidadDescripción completa del empleo Estamos buscando un account manager /webmaster para nuestra web de Dropshipping.Tratará principalmente con nuestros clientes españoles y europeos, gestionando las ventas y la logística.AW Artisan es una empresa de regalos al por mayor con sede en Málaga, llevamos más de 20 años suministrando regalos al por mayor y fabricando productos de baño, aromaterapia y fragancias para el hogar.Descripción del trabajo:Será su responsabilidad como administrador de la cuenta, la atención al cliente y todo el proceso de ventas para el mercado español y europeo.Se le pedirá que complete el proceso de ventas de principio a fin para todos los clientes existentes y nuevos. Es su deber responder a todos los correos electrónicos, llamadas y chats online de sus clientes y atender sus solicitudes antes de realizar las ventas.Proporcionará soporte posventa y completará pedidos, facturas y hojas de trabajo. También se le pedirá que realice marketing, ofertas, emails, anuncios.Sera responsable de la logística. Esto implica la tramitación de los envíos que se enviarán principalmente al territorio español y europeo y garantizar que los productos se envíen y lleguen a tiempo utilizando los métodos de menor coste para lograrlo.Será responsable de la página web, de su actualización y de la redacción de su contenido. Se le pedirá escribir la descripción de los nuevos productos.Administrar de manera efectiva el proceso de ventas.Proporcionar una excelente atención al cliente para retener al cliente.Responder correos electrónicos, llamadas y chat online de manera eficaz cumpliendo con los acuerdos de nivel de servicio.Actualizar la página web, imágenes y contenido. Redactar descripción de productos.Completar pedidos, facturas y preparar hojas de trabajo para los Operarios de Almacén.Proporcione interacción con el servicio de mensajería y prepare etiquetas de mensajería.Atender y subsanar cualquier queja o consulta si se identifica que algo anda mal con el pedido.Preparar y completar emails de marketing, actualizar los banners de la pagina web.Proporcionar cobertura para vacaciones y soporte de respaldo para cuentas de otros paísesExperiencia en atención al cliente.Conocimientos de SEO y contenido web (no imprescindible).Se valora experiencia en plataformas de dropshipping y marketplaces.Imprescindible hablar Español, el ingles y otros idiomas seran un plus.Capacidad para priorizar el trabajo de manera efectiva y trabajar dentro de los plazos.Tipos de trabajo: a tiempo completo, permanenteSalario: 19
