It Support Technician

hace 2 semanas

Barcelona, España Booking Holdings, Inc. A tiempo completo

.We are IT ServicesDo you want to own IT Services that have a positive impact on the entire workforce? Working with some of the latest technologies and global deployment challenges? Well, we are looking for a talented IT Support Technician to join our IT Services department in Amsterdam.In IT Services we design, build and maintain all the corporate technology our Booking.Com workforce needs day-to-day, so they can in-turn deliver great products to our customers.This includes, for instance; SaaS applications, Identity, SSO, collaboration tools, productivity suites, communication platforms, endpoints, laptops, VDI solutions, video conferencing, voice infrastructure, Wi-Fi connectivity, VPN, ITSM and a plethora of other bespoke developed applications.Booking.Com is looking for a quality focused IT Support Technician who wishes to immerse him/herself into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team.What you'll be doing:Provide technical support to all employees of Booking.Com face to face and remote through phone and email; Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user; Carry out localonsite maintenance tasks; Liaise with local stakeholders upon needs to guarantee the regular running of business operations; Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution; Display knowledge of our internal organization by finding the right person that can assist in solving the issue; Balance and prioritize multiple tasks from different sizes and business importance; Document and contribute to the knowledge base; Prepare computer hardware; Provide administrative maintenance on user accounts; Engage in interaction to resolve issues together with the team; Contribute to Booking.Com's growth through interviewing, onboarding, or other recruitment efforts if requested

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