Customer Engagement Manager

hace 5 días

Lugo, España Johnson Controls A tiempo completo

.Channel Partner Engagement Manager Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey. What will you do You will be responsible for providing program coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is 'left on the table' with our most important 'gold' customers. You will be a key member of our Channel customer eco-system, working closely with the nominated Channel account managers / Channel account executives to ensure alignment to the wider customer strategy. How will you do it Your role will be to ensure programs are managed, deployed and completed within the agreed programme parameters: Manage relationships within the retailer including, but not limited to, category management, loss prevention / asset protection, store operations Regularly audits to ascertain success of program deployment as well as identify opportunities for program expansion Collate record and report progress internally and externally Work as a team member and communicate at all levels Produce accurate and timely reports. Review monthly targets for inspection performance Review monthly targets to achieve response times Interact with customer reporting interfaces Improve customer service delivery Interface with customer service desks Attend customer performance meetings Support Channel Account managers and sales management Identify and investigate solutions to achieve solutions to retail business challenges Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner. What we look for University Degree in relevant subject desirable Appropriate experience in a Channel / Indirect business environment Demonstrate a successful track record of achievement in customer service excellence Demonstrate the ability to network with relevant groups Excellent communicator Ability to prioritise tasks and achieve goals Either retail experience OR product knowledge (EAS, Loss Prevention) PC literacy (Microsoft Office products with proven skills in data handling programs, program planning applications and web portal interfaces) Educated to A Level standard (or equivalent) What we offer Johnson Control offers an interesting compensation package according to your qualification and experience

  • Engagement Manager

    hace 2 meses

    Lugo, España Johnson Controls International A tiempo completo

    .Sensormatic Solutions is a global leader in integrated performance and security solutions for retailers, deployed in over 80% of the world's leading retail stores. For over 50 years, our solutions have enhanced in-store operations and provided seamless, personalized shopping experiences, ensuring the safety of hundreds of millions of people. We connect and...

  • Engagement Manager

    hace 2 semanas

    Lugo, España Johnson Controls A tiempo completo

    .Sensormatic Solutions is a global leader in integrated performance and security solutions for retailers, deployed in over 80% of the world's leading retail stores. For over 50 years, our solutions have enhanced in-store operations and provided seamless, personalized shopping experiences, ensuring the safety of hundreds of millions of people. We connect and...

  • Strategic Customer Partnership Manager

    hace 3 semanas

    Lugo, Lugo, España Johnson Controls A tiempo completo

    Johnson Controls is a global leader in integrated performance and security solutions for retailers. We connect and fill information gaps to offer retail companies a comprehensive view of inventory, customers, store staff, and the business environment.As a Strategic Customer Partnership Manager, you will be responsible for coordinating, supporting, and...

  • Plant Operations Manager

    hace 4 semanas

    Lugo, Lugo, España Frank Group, Inc A tiempo completo

    Job Title: Plant ManagerThe Plant Manager will oversee the production department in a 24/7 operation by directing a team of salaried managers, supervisors, and leads to achieve bottom-line business results in Safety, Product Quality, Continuous Improvement, and Employee Engagement and training. This is a highly strategic role, successfully driving toward the...

  • Plant Operations Manager

    hace 4 semanas

    Lugo, Lugo, España Frank Group, Inc A tiempo completo

    Job Title: Plant ManagerThe Plant Manager will oversee the production department in a 24/7 operation by directing a team of salaried managers, supervisors, and leads to achieve bottom-line business results in Safety, Product Quality, Continuous Improvement, and Employee Engagement and training. This is a highly strategic role, successfully driving toward the...

  • Customer Success Manager

    hace 3 semanas

    Lugo, Lugo, España Johnson Controls A tiempo completo

    Sensormatic Solutions is a global leader in integrated performance and security solutions for retailers, deployed in over 80% of the world's leading retail stores.We connect and fill information gaps to offer retail companies a comprehensive view of inventory, customers, store staff, and the business environment, protecting assets and people throughout the...

  • Territory Sales Manager

    hace 4 semanas

    Lugo, Lugo, España Smith & Nephew A tiempo completo

    Life Unlimited at Smith & NephewAt Smith & Nephew, we design and manufacture technology that takes the limits off living. As a Territory Manager, you'll play a pivotal role in shaping the future of orthopedic sales.Key Responsibilities:Drive Profitable Sales: Effectively sell the SPM product portfolio to achieve sales targets for the territory, ensuring...

  • Territory Sales Manager

    hace 4 semanas

    Lugo, Lugo, España Smith & Nephew A tiempo completo

    Life Unlimited at Smith & NephewAt Smith & Nephew, we design and manufacture technology that takes the limits off living. As a Territory Manager, you'll play a pivotal role in shaping the future of orthopedic sales.Key Responsibilities:Drive Profitable Sales: Effectively sell the SPM product portfolio to achieve sales targets for the territory, ensuring...

  • Senior Guest Knowledge Insights Manager

    hace 3 semanas

    Lugo, Lugo, España Value Retail A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Guest Knowledge Insights Manager to join our team at Value Retail. As a key member of our organization, you will be responsible for driving a new approach to customer reporting, insight, and data storytelling.Key ResponsibilitiesOwn and drive the insight strategy and executionDevelop reporting on key...

  • Senior Guest Knowledge Insights Manager

    hace 7 días

    Lugo, Lugo, España Value Retail A tiempo completo

    Role DescriptionAs a Senior Guest Knowledge Insights Manager at Value Retail, you will play a pivotal role in driving customer reporting, insight, and data storytelling. With a strong focus on retention, footfall, and SPV, you will lead the development of a new approach to how insights are brought to life at the Villages.Key ResponsibilitiesEstablish a...

  • Marketing Specialist

    hace 2 semanas

    Lugo, Lugo, España Clece A tiempo completo

    Key Responsibilities:Develop and execute comprehensive digital marketing strategies to drive business growth and customer engagement.Key Performance Indicators (KPIs):Increase brand awareness by 20% within the next 6 months.Boost website traffic by 30% through targeted SEO and content marketing efforts.Enhance customer engagement through social media by 25%.

  • Plant Manager

    hace 3 meses

    Lugo, España Frank Group, Inc A tiempo completo

    The Plant Manager will manage the production department in a 24/7 operation by directing a production team of salaried managers, supervisors, and leads to deliver bottom-line business results in Safety, Product Quality, Continuous Improvement, and Employee Engagement and training. This is a highly strategic role, successfully driving toward the business...

  • Senior Guest Knowledge Insights and Strategy Director

    hace 2 semanas

    Lugo, Lugo, España Value Retail A tiempo completo

    Senior Guest Knowledge Insights ManagerAt Value Retail, we're looking for a highly skilled Senior Guest Knowledge Insights Manager to join our team. As a key member of our Guest Knowledge & Insights function, you will be responsible for owning customer reporting, insight, and data storytelling.Key ResponsibilitiesSet up a centre of excellence in knowledge,...

  • Senior Guest Knowledge Insights Manager

    hace 3 semanas

    Lugo, España Value Retail A tiempo completo

    Senior Guest Knowledge Insights ManagerMadrid, ES, 28232Full TimeSomething Extraordinary Every Day As Senior Customer Knowledge & Insights Manager, you will own customer reporting, insight, and data storytelling. With a strong focus on retention, footfall, and SPV, you will drive a new approach to how we bring to life insights at both Spanish Villages.What...

  • Senior Guest Knowledge Insights Manager

    hace 3 semanas

    Lugo, España Value Retail A tiempo completo

    .Senior Guest Knowledge Insights ManagerMadrid, ES, 28232Full TimeSomething Extraordinary Every DayAs Senior Customer Knowledge & Insights Manager, you will own customer reporting, insight, and data storytelling. With a strong focus on retention, footfall, and SPV, you will drive a new approach to how we bring to life insights at both Spanish Villages.What...

  • Senior Guest Knowledge Insights Manager

    hace 3 semanas

    Lugo, España Value Retail A tiempo completo

    Senior Guest Knowledge Insights Manager Madrid, ES, 28232 Full Time Something Extraordinary Every Day As Senior Customer Knowledge & Insights Manager, you will own customer reporting, insight, and data storytelling.With a strong focus on retention, footfall, and SPV, you will drive a new approach to how we bring to life insights at both Spanish Villages.What...

  • Sovereign Ai Business Development Manager

    hace 1 semana

    Lugo, España Hewlett Packard Enterprise A tiempo completo

    .Sovereign AI Business Development Manager (f/m/d) This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data...

  • Senior Guest Knowledge Insights Manager

    hace 1 mes

    Lugo, España Value Retail A tiempo completo

    .Senior Guest Knowledge Insights ManagerMadrid, ES, 28232Full TimeSomething Extraordinary Every DayAs Senior Customer Knowledge & Insights manager you will own customer reporting, insight and data storytelling. With a strong focus on retention, footfall and SPV you will drive a new approach to how we bring to life insights at both Spanish Villages.What you...

  • Sales Manager Iref

    hace 2 meses

    Lugo, España Johnson Controls International A tiempo completo

    .Sales Manager IREF & HVACAt Johnson Controls, we transform the environments where people live, work, learn and play. We reimagine the performance of buildings and make spaces smarter, healthier, and more sustainable through the world's largest portfolio of building technology, software, and service solutions.What you will doAs the Sales Manager for...

  • Senior Guest Knowledge Insights Manager

    hace 3 semanas

    Lugo, España Value Retail A tiempo completo

    Senior Guest Knowledge Insights Manager Madrid, ES, 28232Full Time Something Extraordinary Every Day As Senior Customer Knowledge & Insights Manager, you will own customer reporting, insight, and data storytelling. With a strong focus on retention, footfall, and SPV, you will drive a new approach to how we bring to life insights at both Spanish Villages....