Service Delivery Manager

hace 2 semanas

Lugo, España Hewlett Packard Enterprise A tiempo completo

.Service Delivery Manager This role has been designed as 'Hybrid' with an expectation that you will work on average 2-3 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: In a typical day as a Service Delivery Manager, you would: Be a reference for the customer and lead the delivery team and resources for assigned accounts Be responsible for cost of delivery and total customer experience Monitor the actual service level vs. the defined and agreed SLA Proactively propose improvements and changes to the customers' IT environment Provide consultative IT Advice, collaboration, and operational best practices sharing Use proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment, and to present to the customer the added value of proactive services Know the IT environment of the customer from an end to end point of view in order to facilitate customers' business targets within the boundaries of the support contract Conduct Support Planning and Review Meetings to ensure customer alignment, realized value, and accelerate contractual delivery efforts Support the customer in problem/escalation management Identify upselling opportunities, support growth, profitability and account retention Work closely with Sales and Pursuit teams supporting cross BU strategies and solutions Be involved in Pre-sales, Post-sales and Renewal activities in order to provide services and account management inputs Maintain strong understanding of the customer IT environment, vertical industry trends and relevant market Communicate with customer on an ongoing basis on all aspects of service support Understand standard procedures of Project Management and Change Management If you are... Holding a first level University Degree or equivalent combination of education and experience. 3 - 7 years experienced in related fields desired. Able to build and manage a cross cultural, cross tower and cross business team. Excellent in communicating, presenting and listening actively. Native Spanish and fluent English is required

  • Contact Center Service Manager

    hace 2 meses

    Lugo, España Santander A tiempo completo

    .Contact Center Service Manager - Assisted Channels (Openbank) Country: Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using...

  • Strategic Customer Partnership Manager

    hace 1 mes

    Lugo, Lugo, España Johnson Controls A tiempo completo

    Job Title: Strategic Customer Partnership ManagerAbout the Role:We are seeking an experienced Strategic Customer Partnership Manager to join our team at Johnson Controls. As a key member of our Channel customer eco-system, you will work closely with our nominated Channel account managers/Channel account executives to ensure alignment to our wider customer...

  • Customer Engagement Manager

    hace 1 mes

    Lugo, España Johnson Controls A tiempo completo

    .Channel Partner Engagement Manager Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect...

  • Customer Service Representative in Slovakia with Dutch Fluency

    hace 1 semana

    Lugo, Lugo, España Aida Projektai, Mb A tiempo completo

    About Aida Projektai, MbWe are a global leader in the design and technology of household appliances, seeking a highly skilled Customer Service Representative to join our vibrant team. Based in Slovakia, this role offers an exciting opportunity to provide top-notch support to customers while working remotely or in a hybrid setup.Salary and BenefitsThe...

  • Social Media Community Manager

    hace 4 semanas

    Lugo, España Social Element A tiempo completo

    Job Title: Sales Development Representative (SDR)Location: Remote (EST Time Zones)Salary Range: up to 2500 USDWork Schedule: Monday to Friday, 9:00 AM and 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Social Media Community Manager

    hace 4 semanas

    Lugo, España Social Element A tiempo completo

    Job Title: Sales Development Representative (SDR)Location: Remote (EST Time Zones)Salary Range: up to 2500 USDWork Schedule: Monday to Friday, 9:00 AM and 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...

  • Territory Manager

    hace 3 semanas

    Lugo, España Smith & Nephew A tiempo completo

    .Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.As a Territory Manager, you'll report directly to our National Sales Manager, embodying our core values of Care, Collaboration, and Courage. In this pivotal role, you'll surpass sales quotas, foster growth for our orthopedic product line, and provide expert...

  • Project Manager

    hace 2 meses

    Lugo, España Prodrive Technologies A tiempo completo

    If you're a great communicator and problem solver, adept at navigating the realms of hardware and software with a pragmatic approach, we have an exciting opportunity for you to join Research Development team at Prodrive Technologies.We are Prodrive Technologies Prodrive Technologies is a world-leading company at the forefront of innovation, committed to...

  • Sales Operation Development Manager

    hace 2 meses

    Lugo, España Arsys En A tiempo completo

    .We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies. We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia. Since August...

  • Sales Operation Development Manager

    hace 3 meses

    Lugo, España Arsys En A tiempo completo

    .We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies.We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia.Since August...

  • Sales Advisor Hour Passion Las Rozas

    hace 1 mes

    Lugo, España Swatch Group A tiempo completo

    The company Swatch Group Job description We are looking for a Client Advisor in Las Rozas Village, Madrid. Reporting to the Store Manager, the main functions of the Sales Advisor are: Ensure the highest level of customer service is upheld at all times. Conduct daily security stock counts. Achieve and exceed individual sales goals. Maintain the store. Perform...

  • Contact Center Training

    hace 2 meses

    Lugo, España Santander A tiempo completo

    .Description Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to make your...

  • Sales Operation Development Manager

    hace 2 meses

    Lugo, España arsys EN A tiempo completo

    We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies. We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia. Since August...

  • Sales Operation Development Manager

    hace 3 meses

    Lugo, España arsys EN A tiempo completo

    We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies. We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia. Since August...

  • Sales Advisor Hour Passion Las Rozas

    hace 1 mes

    Lugo, España The Swatch Group A tiempo completo

    Job description We are looking for a Client Advisor in Las Rozas Village Madrid.Reporting to the Store Manager, the main functions of the Sales Advisor are: Make sure the highest level of customer service is being upheld at all times Daily security stock counts To achieve and to exceed individual Sales Goals Maintenance of the Store Daily merchandising; set...

  • Sales Operation Development Manager

    hace 3 meses

    Lugo, España Arsys En A tiempo completo

    We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies.We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia.Since August...

  • Sales Operation Development Manager

    hace 3 meses

    Lugo, España Arsys En A tiempo completo

    We offer you the opportunity to join the leading Spanish company in the IT sector, with more than 25 years of experience and one of the most solid track records as a provider of technological solutions for companies.We are a growing company with more than 400 employees and offices in Logroño, Madrid, Barcelona, Seville, Bilbao and Valencia.Since August...

  • Engagement Manager

    hace 2 meses

    Lugo, España Johnson Controls A tiempo completo

    .Sensormatic Solutions is a global leader in integrated performance and security solutions for retailers, deployed in over 80% of the world's leading retail stores. For over 50 years, our solutions have enhanced in-store operations and provided seamless, personalized shopping experiences, ensuring the safety of hundreds of millions of people. We connect and...

  • Especialista en Desarrollo de Sistemas Java y Oracle

    hace 1 semana

    Lugo, Lugo, España Ineco A tiempo completo

    Resumen del cargo">Nuestro cliente, la administración pública, busca a un especialista en desarrollo de sistemas Java y Oracle para trabajar en un proyecto importante.">Sobre el proyecto">Se requiere experiencia en el desarrollo de análisis, diseño y despliegue de sistemas informáticos con lenguajes y estándares de desarrollo en arquitecturas...

  • Análisis de Sistemas Informáticos

    hace 1 mes

    Lugo, Lugo, España Ineco A tiempo completo

    Requisitos del Cargo:Se busca un Analista Funcional con experiencia en el desarrollo de análisis, diseño y desarrollo de sistemas informáticos.Funciones del Cargo:Consolidación y validación de desarrollos entregados por la Factoría, mediante ejecución de casos de prueba y validando la implementación de requisitos acordados.Gestión de incidencias:...