Contact Center Training
hace 2 meses
.Description Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards, and buy-now-pay-later with a solid expansion across different countries with global leading merchants. Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app. Mission and Responsibilities: In charge of the management and continuous improvement of all contact center activities to ensure best customer experience delivery and maximize efficiency. You will be the service manager supporting the kickoff, ramp-up, and running activity of different contact center services for the German market. Collaborating with external BPO service providers in an outsourcing model, you will be generating and improving operative contact center processes, quality standards, training materials, and agents' scripts coordinated with local Contact Center managers and internal support areas (Risks, Security, IT, Operations) in order to look for the best practices to be shared and extended to other geographies. The main tasks of this position will be the following: Ensure SLAs and KPIs of the Contact Center customer service. Address and review BPO external providers activities (Forecasting and Scheduling adherence, Quality control, Invoicing accuracy, etc.). Analyze and address customer pain points on current procedures and scripts with internal departments. Run root-cause analysis to identify possible improvements on the current procedures based on quantitative and qualitative information from contact center and customer feedback. Identify and help to implement CC control and servicing processes that will improve advisors' performance. Manage direct relationships with BB Clients, including feedback, reporting, incidents, and account management. Coordinate, train, and calibrate contact center managers and QA analysts in monitoring activity. To be successful in the role you must have: Fluent German and English written and oral is a must. Dutch and Spanish will be an advantage. Years of experience improving operations in a contact center in an operational or cross-functional area (Training & Quality, Transformation, Process Improvement, Customer Experience). Solid understanding of Contact Center coordination and organization. Ownership and accountability to identify solutions and follow up end-to-end the implementation throughout the organization
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Contact Center Service Manager
hace 2 meses
Lugo, España Santander A tiempo completo.Contact Center Service Manager - Assisted Channels (Openbank) Country: Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using...
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Técnico/A Departamento De Cancelaciones Registrales
hace 3 semanas
Lugo, España Servinform A tiempo completoDescripción: ¡Somos Diagonal - Grupo Servinform! Uno de los principales grupos de externalización de servicios de contact center y BPO, formado por más de 8.000 empleados en la que damos soporte a más de 1.500 empresas en servicios de call center, backoffice, marketing, gestión documental, redes y telecomunicaciones, IT y RRSS. Ampliamos nuestro equipo...
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Gestor de Banca Personal
hace 1 mes
Lugo, Lugo, España Triodos Spain A tiempo completoResumen del EmpleoEn Triodos Spain, estamos buscando a un Gestor de Banca Personal con experiencia en atención al cliente para unirse a nuestro equipo en Las Rozas de Madrid. Esta oportunidad es perfecta para aquellos que buscan trabajar en un entorno dinámico y desafiante, donde la atención al cliente es fundamental.Descripción del EmpleoComo Gestor de...
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Distributor Manager
hace 7 meses
Lugo, España PLI | Petronas Lubricants International A tiempo completoEstablished in 2008, PETRONAS Lubricants International manufactures and markets a full range of high-quality automotive and industrial lubricants products in over 80 markets globally. Headquartered in Kuala Lumpur, PLI has over 30 marketing offices in 23 countries, managed through regional offices in Kuala Lumpur, Turin, Beijing, Belo Horizonte, Chicago and...
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Vendor Risk Analyst
hace 1 mes
Lugo, España Santander A tiempo completoVendor Risk Analyst (VRAC ) Security & Facilities Vendor Risk Analyst (VRAC ) Security & FacilitiesCountry: Spain Santander Bank is a leading retail and commercial bank, headquartered in Spain, with a meaningful market share in 10 core countries in Europe and the Americas. Santander is the largest bank in the Eurozone in terms of capitalization, with more...
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Servicio Técnico Corbero En Lugo
hace 2 meses
Lugo, España Miltécnicos A tiempo completo.Con un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Corbero en Lugo que dará respuesta a tus necesidades. Nuestro servicio técnico para reparación de Lavadoras, Secadoras, Lavavajillas, Frigoríficos, Congeladores, Hornos, Vitrocerámicas, Inducción y Campanas Extractoras Corbero en Lugo ofrece...
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Servicio Técnico Corbero En Lugo
hace 2 meses
Lugo, España Miltécnicos A tiempo completoCon un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Corbero en Lugo que dará respuesta a tus necesidades. Nuestro servicio técnico para reparación de Lavadoras, Secadoras, Lavavajillas, Frigoríficos, Congeladores, Hornos, Vitrocerámicas, Inducción y Campanas Extractoras Corbero en Lugo ofrece...
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Senior Relationship Banker, Manchester, Ma
hace 4 semanas
Lugo, España Santander A tiempo completo.Description : Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships. Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products. Provides support to help clients coordinate...
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Servicio Técnico Corbero en Lugo
hace 2 meses
Lugo, España Miltécnicos A tiempo completoCon un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Corbero en Lugo que dará respuesta a tus necesidades. Nuestro servicio técnico para reparación de Lavadoras, Secadoras, Lavavajillas, Frigoríficos, Congeladores, Hornos, Vitrocerámicas, Inducción y Campanas Extractoras Corbero en Lugo ofrece...
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Servicio Técnico Corbero en Lugo
hace 1 mes
Lugo, España Miltécnicos A tiempo completoCon un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Corbero en Lugo que dará respuesta a tus necesidades. Nuestro servicio técnico para reparación de Lavadoras, Secadoras, Lavavajillas, Frigoríficos, Congeladores, Hornos, Vitrocerámicas, Inducción y Campanas Extractoras Corbero en Lugo ofrece...
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Servicio Técnico Corbero en Lugo
hace 2 meses
Lugo, España Miltécnicos A tiempo completoCon un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Corbero en Lugo que dará respuesta a tus necesidades. Nuestro servicio técnico para reparación de Lavadoras, Secadoras, Lavavajillas, Frigoríficos, Congeladores, Hornos, Vitrocerámicas, Inducción y Campanas Extractoras Corbero en Lugo ofrece...
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Supervisor (H/m) Mantenimiento Otis Lugo
hace 3 meses
Lugo, España Otis A tiempo completoDate Posted: 2024-10-09 Country: Spain Location: Da Libertade 14-16, 27002 LUGO, Spain ¿Te gustaría formar parte de un sector estable y con muchas salidas profesionales? OTIS, líder a nível nacional y mundial del sector de la elevación, está contratando SUPERVISOR DE MANTENIMIENTO en LUGO. Como SUPERVISOR, tus funciones serán: - Supervisar y...
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Lugo, España Alcoa A tiempo completoShape Your WorldAt Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper. At Alcoa, you're an essential part of our purpose: to turn raw potential into real progress. This is an opportunity for you to bring your wealth of...
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Opentech Program
hace 2 meses
Lugo, España Santander A tiempo completo.Opentech Program (September) - Country: Spain Are you ready to begin your professional career by developing a bank that is within everyone's reach? Join us and start on the exciting path you have dreamed of throughout your years at university, where you will learn about cutting-edge technologies from the best engineers in the sector. We are the % digital...
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Lugo, España Alcoa A tiempo completoShape Your World At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper. At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress . This is an opportunity for you to bring your...
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Lugo, España Alcoa A tiempo completoShape Your World At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress.The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.At Alcoa, you're an essential part of our purpose: to turn raw potential into real progress.This is an opportunity for you to bring your wealth of...
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Principal High Voltage Power Engineer _-Regional Lead Europe
hace 4 semanas
Lugo, España Alcoa A tiempo completoShape Your WorldAt Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper. At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress. This is an opportunity for you to bring your wealth of...
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Lugo, España Alcoa A tiempo completoShape Your World At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper. At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress. This is an opportunity for you to bring your wealth of...
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Human Resources Manager
hace 2 meses
Pol, Lugo provincia, España Eaton A tiempo completoWe are part of the American corporation EATON, which operates worldwide. Our automotive plant in Bielsko was established in 2005,employing over 1000 people today. We produce engine valves, hydraulic lifters, and rocker arms, which are supplied to automotive industry companies around the world. **What you’ll do**: - As a HR Manager you will provide Human...
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Team Leader Npi
hace 1 mes
Lugo, España Prodrive Technologies A tiempo completoIf you are enthusiastic about driving positive change and eager to shape the future of technology in a dynamic, international environment, we invite you to join our NPI Team.We are Prodrive Technologies We are dedicated to creating meaningful technologies that make the world work.Through our innovative solutions, we contribute to building a future where...
