Contact Center Training
hace 4 semanas
.Description Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to make your contribution over a growing market within the business areas of lending, cobranded credit cards, and buy-now-pay-later with a solid expansion across different countries with global leading merchants. Zinia leverages the technological resources and expertise of Openbank, the digital-native bank of the Santander Group, which is currently rolling out its international expansion plans. Through a simple and flexible banking model, Openbank offers customers the possibility to manage their finances on the website or app. Mission and Responsibilities: In charge of the management and continuous improvement of all contact center activities to ensure best customer experience delivery and maximize efficiency. You will be the service manager supporting the kickoff, ramp-up, and running activity of different contact center services for the German market. Collaborating with external BPO service providers in an outsourcing model, you will be generating and improving operative contact center processes, quality standards, training materials, and agents' scripts coordinated with local Contact Center managers and internal support areas (Risks, Security, IT, Operations) in order to look for the best practices to be shared and extended to other geographies. The main tasks of this position will be the following: Ensure SLAs and KPIs of the Contact Center customer service. Address and review BPO external providers activities (Forecasting and Scheduling adherence, Quality control, Invoicing accuracy, etc.). Analyze and address customer pain points on current procedures and scripts with internal departments. Run root-cause analysis to identify possible improvements on the current procedures based on quantitative and qualitative information from contact center and customer feedback. Identify and help to implement CC control and servicing processes that will improve advisors' performance. Manage direct relationships with BB Clients, including feedback, reporting, incidents, and account management. Coordinate, train, and calibrate contact center managers and QA analysts in monitoring activity. To be successful in the role you must have: Fluent German and English written and oral is a must. Dutch and Spanish will be an advantage. Years of experience improving operations in a contact center in an operational or cross-functional area (Training & Quality, Transformation, Process Improvement, Customer Experience). Solid understanding of Contact Center coordination and organization. Ownership and accountability to identify solutions and follow up end-to-end the implementation throughout the organization
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Contact Center Training
hace 4 semanas
Lugo, España Santander A tiempo completoDescriptionZinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to make your...
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Contact Center Training
hace 4 semanas
Lugo, España Santander A tiempo completoDescription Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance. This is an exciting opportunity to make your...
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Contact Center Training
hace 4 semanas
Lugo, España Santander A tiempo completoDescription Zinia is the new checkout lending platform of the Santander Group.Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using technology from Openbank and Santander Consumer Finance.This is an exciting opportunity to make your...
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Contact Center Service Manager
hace 4 semanas
Lugo, España Santander A tiempo completo.Contact Center Service Manager - Assisted Channels (Openbank) Country: Spain Project Associate Expert II Zinia is the new checkout lending platform of the Santander Group. Zinia makes shopping simple, offering the possibility of splitting payments into interest-free installments in a fast and transparent way, powering merchants across Europe using...
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Operador/a de Call Center
hace 4 semanas
Lugo, Lugo, España Monbus A tiempo completoDescripción del Puesto:Buscamos un profesional para que se integre en nuestro equipo de atención al cliente en Monbus. Serás el primer punto de contacto para nuestros clientes y deberás atender sus consultas y reclamaciones de manera eficiente y respetuosa.Funciones del Puesto:Atención de llamadas telefónicas y resolución de reclamaciones.Información...
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Especialista en Registros y Cancelaciones Inmobiliarias
hace 1 semana
Lugo, Lugo, España Servinform A tiempo completoEn Servinform, uno de los principales grupos de externalización de servicios de contact center y BPO, formado por más de 8.000 empleados, te ofrecemos una oportunidad emocionante en nuestro equipo de trabajo.Tus responsabilidades incluirán:Gestionar registros y cancelaciones inmobiliarias de manera eficiente y precisa.Resolver incidencias en registros,...
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Especialista en Gestión Financiera
hace 1 semana
Lugo, Lugo, España Servinform A tiempo completoDescripción del PuestoServinform es una empresa líder en servicios de BPO y Contact Center. Estamos buscando un Especialista en Gestión Financiera para nuestro Departamento de Contabilidad.Funcciones del PuestoRealizar labores de contabilidad financiera.Conciliar cuentas y realizar pagos y débitos de facturación.BeneficiosNuestro contrato ofrece:Jornada...
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Gestor de Banca Personal
hace 1 semana
Lugo, Lugo, España Triodos Spain A tiempo completoResumen del EmpleoEn Triodos Spain, estamos buscando a un Gestor de Banca Personal con experiencia en atención al cliente para unirse a nuestro equipo en Las Rozas de Madrid. Esta oportunidad es perfecta para aquellos que buscan trabajar en un entorno dinámico y desafiante, donde la atención al cliente es fundamental.Descripción del EmpleoComo Gestor de...
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Operador de Fidelización de Clientes
hace 4 semanas
Lugo, Lugo, España Johnson Controls International A tiempo completoDescripción del PuestoEn Johnson Controls International, estamos buscando un Operador de Fidelización de Clientes para unirse a nuestro equipo de atención al cliente. ResponsabilidadesFidelizar a los clientes mediante la atención personalizada y la resolución de problemas de manera eficiente.Controlar y contener posibles solicitudes de baja en...
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Distributor Manager
hace 6 meses
Lugo, España PLI | Petronas Lubricants International A tiempo completoEstablished in 2008, PETRONAS Lubricants International manufactures and markets a full range of high-quality automotive and industrial lubricants products in over 80 markets globally. Headquartered in Kuala Lumpur, PLI has over 30 marketing offices in 23 countries, managed through regional offices in Kuala Lumpur, Turin, Beijing, Belo Horizonte, Chicago and...
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Vendor Risk Analyst
hace 3 horas
Lugo, España Santander A tiempo completoVendor Risk Analyst (VRAC ) Security & Facilities Vendor Risk Analyst (VRAC ) Security & FacilitiesCountry: Spain Santander Bank is a leading retail and commercial bank, headquartered in Spain, with a meaningful market share in 10 core countries in Europe and the Americas. Santander is the largest bank in the Eurozone in terms of capitalization, with more...
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Rfid Technical Support Engineer II
hace 4 semanas
Lugo, Lugo, España Johnson Controls A tiempo completoJob Title: RFID Field Technical Support Engineer IIJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Sensormatic Solutions. As a Technical Support Specialist, you will be responsible for providing technical support for our innovative EAS and RFID solutions to our main retail customers worldwide.Key Responsibilities:Aid in...
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Servicio Técnico Corbero En Lugo
hace 4 semanas
Lugo, España Miltécnicos A tiempo completo.Con un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Corbero en Lugo que dará respuesta a tus necesidades. Nuestro servicio técnico para reparación de Lavadoras, Secadoras, Lavavajillas, Frigoríficos, Congeladores, Hornos, Vitrocerámicas, Inducción y Campanas Extractoras Corbero en Lugo ofrece...
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Lugo, España Johnson Controls A tiempo completoFor our Retail Division we are looking for a: RFID Field Technical Support Engineer Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise.We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers,...
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Servicio Técnico Corbero En Lugo
hace 4 semanas
Lugo, España Miltécnicos A tiempo completoCon un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Corbero en Lugo que dará respuesta a tus necesidades. Nuestro servicio técnico para reparación de Lavadoras, Secadoras, Lavavajillas, Frigoríficos, Congeladores, Hornos, Vitrocerámicas, Inducción y Campanas Extractoras Corbero en Lugo ofrece...
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Representante Comercial de Genética Bovina
hace 1 semana
Lugo, Lugo, España Evoluciona Consulting A tiempo completoResponsabilidades:promotion and sale of bull semen to dairy cattle ranchers, veterinarians and other professionals in the cattle sector through daily visits to increase customer portfolio.Prepare and deliver reports to clients and visits to dairy cattle ranchers, veterinarians, etc.Advise clients on the characteristics of different semen and selection of...
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Senior Relationship Banker, Manchester, Ma
hace 2 meses
Lugo, España Santander A tiempo completo.Description : Responsible for client relationships, including attracting and retaining new clients and strengthening current relationships.Activities include maximizing cross-sales opportunities through customer profiling with the ultimate goal of cultivating interest in other business banking products.Provides support to help clients coordinate solutions,...
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Servicio Técnico Corbero En Lugo
hace 4 semanas
Lugo, España Miltécnicos A tiempo completoCon un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Corbero en Lugo que dará respuesta a tus necesidades.Nuestro servicio técnico para reparación de Lavadoras, Secadoras, Lavavajillas, Frigoríficos, Congeladores, Hornos, Vitrocerámicas, Inducción y Campanas Extractoras Corbero en Lugo ofrece...
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Servicio Técnico Corbero En Lugo
hace 4 semanas
Lugo, España Miltécnicos A tiempo completoCon un ágil sistema para solicitar servicio inmediato, contamos con un servicio técnico especializado en Corbero en Lugo que dará respuesta a tus necesidades. Nuestro servicio técnico para reparación de Lavadoras, Secadoras, Lavavajillas, Frigoríficos, Congeladores, Hornos, Vitrocerámicas, Inducción y Campanas Extractoras Corbero en Lugo ofrece...
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Production Operations Specialist
hace 2 semanas
Lugo, Lugo, España Nutreco A tiempo completoCompany OverviewTrouw Nutrition is a global leader in innovative feed specialties, premixes, and nutritional services for the animal nutrition industry.About UsWe provide species-specific nutritional solutions consisting of feed concepts, products, and nutritional know-how. Our unique combination of products, models, and services boosts productivity and...
