Customer Service Specialist
hace 1 semana
.Customer Service Specialist - German and English Speaker About Wellhub Wellhub is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Job Description Your wellbeing matters. Join a company that cares. THE OPPORTUNITY We are hiring a Customer Experience Agent for our German and English markets to join our international Customer Experience team based in Madrid, Spain In this role, you will be joining the European CX team, providing top-notch support to our users and gym partners in German and UK. This role is key to leveraging Wellhub user experience. You will be in charge of answering questions and managing handover requests as well as its commitment to delivering excellent service. You will also be responsible for categorizing each interaction with our customers to understand what improvements should be made or changed in the process to consistently achieve service excellence. YOUR IMPACT Identify and assess customers' needs (consults, after-sales requests...) to ensure satisfaction; Manage customer communications and reply to requests by email and chat; Provide accurate, valid, and complete information by using the right methods/tools, as well as communication procedures, guidelines, and policies; Take care of customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution; Build sustainable relationships and trust with customers through empathy and open and interactive communication; Manage the CRMsystem and updates: keep records of customer interactions, process customer accounts and files, and take care of the databases; Achieve personal/team targets; Collaborate closely with multiple departments to support all processes and operations (sales, financial, admin ...); Take the extramile to engage customers; Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. WHO YOU ARE Proficient/Fluent level of German and English is required; Valuable previous experience in customer service, helpdesk, or similar; A true team player who loves working towards both team and individual goals; A strong communicator both written and verbal with great interpersonal skills; You are detail-oriented and genuinely care about offering top-quality service; You are flexible, resourceful, and able to multi-task while establishing priorities and providing solutions; You have a positive attitude, are proactive, and dynamic; Experience with Zendesk would be a plus. We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. Please note that for this specific role, proficiency in both German and English is mandatory, and we do not offer visa sponsorship
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Customer Service Specialist
hace 2 semanas
Madrid, España Sagan A tiempo completoJob Title: Customer Service SpecialistLocation: Remote (EST Time zone)Salary Range: up to 1300 USDWork Schedule: Sunday - Thursday, 3:00 PM to 11:30 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...
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Customer Service Specialist
hace 2 semanas
Madrid, Madrid, España Zentiva Group A tiempo completoCustomer Service Specialist Role OverviewAs a Customer Service Specialist at Zentiva Group, you will be responsible for ensuring effective customer service and playing a key role in the company's customer care department. Your primary objective will be to find answers to customer doubts and questions, process orders efficiently, and guarantee timely...
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Customer Service Specialist
hace 14 horas
Madrid, España Sagan A tiempo completoJob Title: Customer Service SpecialistLocation: Remote (EST Time zone)Salary Range: up to 1300 USDWork Schedule: Sunday - Thursday, 3:00 PM to 11:30 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent....
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Customer Service Specialist
hace 1 mes
Madrid, Madrid, España Zentiva Group, A.S. A tiempo completoJob SummaryAs a Customer Service Specialist at Zentiva Group, A.S., you will be responsible for ensuring an effective customer service experience. This includes finding answers to customer doubts and questions, processing orders, and ensuring timely delivery. You will also be responsible for managing and coordinating tasks assigned to the Customer Care...
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Customer Service Specialist
hace 4 semanas
Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Specialist to join our team at MSX International. As a key member of our OEM vehicle support team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest levels of service quality.Responsibilities:Handle driver requests and inquiries through various...
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Customer Service Specialist
hace 1 mes
Madrid, España Zentiva Poland A tiempo completo.Customer Service Specialist Mission Ensuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible. Responsibilities Order processing Responsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are...
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Dutch Speaking Customer Service Specialist
hace 2 semanas
Madrid, Madrid, España Parts Europe Gmbh A tiempo completoJob Title: Dutch Speaking Customer Service SpecialistAbout the Role: We are seeking a highly skilled and motivated Dutch speaking customer service specialist to join our team at Parts Europe GmbH.Your Key Responsibilities: As a customer service specialist, you will be the primary point of contact for our B2B customers in Italy. Your duties will...
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Customer Service Specialist
hace 1 mes
Madrid, España Zentiva Poland A tiempo completoCustomer Service Specialist Mission Ensuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible.Responsibilities Order processing Responsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are...
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Customer Service Specialist
hace 1 mes
Madrid, España Zentiva Poland A tiempo completoCustomer Service Specialist MissionEnsuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible.ResponsibilitiesOrder processingResponsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are carried...
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Customer Service Training Specialist
hace 2 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoWe are seeking a skilled Customer Service Training Specialist to join our team at Wibit Consulting & Services in Riga, Latvia.About the RoleThis is a full-time position that requires near-native Swedish language skills and fluent English writing and speaking abilities. The ideal candidate will have experience in handling customer service programs, excellent...
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Customer Service Specialist
hace 3 meses
Madrid, España International Paper A tiempo completoCustomer Service Specialist Ubicación: MadridDepartamento/Área: Customer ServiceLas Funciones Que Realizarás: Ser un líder en Seguridad y promotor de Avanzando con el Estilo IP.Recibir pedidos de clientes.Ingresar los pedidos de los clientes en el sistema ERP de manera oportuna, tanto Fabricación contra pedido como Fabricación contra stock.Enviar acuse...
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Customer Service Specialist
hace 1 mes
Madrid, España Zentiva Poland A tiempo completoCustomer Service Specialist Mission Ensuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible. Responsibilities Order processing Responsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are...
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Customer Service Specialist
hace 2 meses
Madrid, España International Paper A tiempo completoCustomer Service Specialist Ubicación: Madrid Departamento/Área: Customer Service Las Funciones Que Realizarás: Ser un líder en Seguridad y promotor de Avanzando con el Estilo IP.Recibir pedidos de clientes.Ingresar los pedidos de los clientes en el sistema ERP de manera oportuna, tanto Fabricación contra pedido como Fabricación contra stock.Enviar...
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Customer Service Specialist
hace 3 meses
Madrid, España International Paper A tiempo completoCustomer Service SpecialistUbicación: MadridDepartamento/Área: Customer ServiceLas Funciones Que Realizarás:Ser un líder en Seguridad y promotor de Avanzando con el Estilo IP.Recibir pedidos de clientes.Ingresar los pedidos de los clientes en el sistema ERP de manera oportuna, tanto Fabricación contra pedido como Fabricación contra stock.Enviar acuse...
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Banking Customer Service Specialist
hace 1 semana
Madrid, Madrid, España Teleperformance A tiempo completoWe are seeking highly skilled professionals to join our team at Teleperformance, the world's largest service provider in the customer experience management industry.The ideal candidate will have a strong background in banking and finance, with excellent communication skills and the ability to provide top-notch customer service.As a Banking Customer Service...
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Customer Service Liaison Specialist
hace 3 días
Madrid, Madrid, España Sagan A tiempo completoAbout the RoleWe are seeking a skilled Customer Service Liaison Specialist to join our team at Sagan. This role will be based remotely and requires 40 hours of work per week, with an emphasis on evenings and weekends.Job ResponsibilitiesAs the primary point of contact for our customers, you will effectively manage communications through calls and emails to...
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Customer Experience Specialist
hace 3 semanas
Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completoRole OverviewAt Domestic & General Service GmbH, we're on a mission to deliver exceptional customer experiences. As a Customer Experience Specialist - French Speaking, you'll play a vital role in achieving this goal.Key ResponsibilitiesProvide top-notch customer service to French-speaking customers via inbound calls.Engage with customers to draw their...
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Madrid, España buscojobs España A tiempo completoJob Title: Customer Service Operations Specialist At Eurofirms Services, we are looking for a Customer Service Operations Specialist with fluent English. Are you passionate about the world of new technologies? Do you have experience in customer interaction tracking and management? Then this is your job! Our vision for our future Customer Service Operations...
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Madrid, España buscojobs España A tiempo completoJob Title: Customer Service Operations SpecialistAt Eurofirms Services, we are looking for a Customer Service Operations Specialist with fluent English. Are you passionate about the world of new technologies? Do you have experience in customer interaction tracking and management? Then this is your job!Our vision for our future Customer Service Operations...
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Customer Service B2B Specialist
hace 2 semanas
Madrid, Madrid, España Sitel A tiempo completoJob Title: Customer Service B2B Specialist - Dutch and EnglishWe are seeking a highly skilled Customer Service B2B Specialist to join our team. The ideal candidate will have native-level Dutch skills and an advanced level of English.About the JobThis is a challenging and rewarding role that requires strong analytical and communication skills. As a Customer...
