Customer Service Specialist
hace 1 mes
Customer Service Specialist Mission Ensuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible.
Responsibilities Order processing Responsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are carried out within the company's procedures.
Responsible for the Customer Care KPI's and respective monthly review.
Manage and set priorities in order to ensure a good level of service and assistance to customers and their total satisfaction.
Ensure that all orders received via EDI and/or Order Entry are correctly integrated into SAP.
Processing orders for psychotropic drugs in accordance with internal procedures.
Control and management of delivery of orders prepared by the logistics operator, namely management of order priorities and respective follow-up.
Manage the complaints and returns process in accordance with internal procedures and in partnership with the logistics operator and customers.
Creation/Maintenance of Customer data in SAP in collaboration with the Sales and Finance departments.
Manage the right invoicing to customers at the time the orders are delivered and to work closely with the logistic operator for the correct cash collection exercise.
Ensure the creation and maintenance of prices in SAP for different groups of customers.
Manage and respond to requests received from internal and external customers, ensuring a good level of customer service and total satisfaction.
To be part of the Launch Team to be informed about new product launches.
External customer service Ensure that all incoming calls are answered.
Solve customer problems/issues with a high degree of independence and work with other departments.
Develop reports based on customer interactions that contain data about products, orders, processes and customer requests.
Receive and register on the Extranet (logistics operator site) all customer complaints, ensuring all the necessary information for a correct investigation to be carried out.
Carry out the internal follow-up until its closing.
Act as the voice of the customer in company projects and initiatives.
Constantly interact with the sales team in order to share information to resolve customer issues as quickly as possible.
Others Administrative tasks necessary for the normal functioning of the department.
SD Expert for SAP (production and testing systems).
Close collaboration with Scientific Affairs Manager for product complaints coming from customers.
Skills, Experience & Knowledge Requirements 10 years of experience in similar roles.
High level degree in logistics or commercial areas.
Good knowledge of English.
Good level of Word, Excel and Outlook is required; SAP experience will be an added advantage.
Competency Requirements Active listening to the internal and external customer.
Excellent communication skills.
Adaptability and autonomy.
Results orientation.
Organization, anticipation, prioritization, rigor, commitment to the internal and external customer.
Ability to deal with stress in emergency situations.
Good problem-solving ability.
Ability to intervene in continuous improvement projects, opportunities, process/system simplification.
#J-18808-Ljbffr
-
Customer Service Specialist
hace 1 semana
Madrid, España Sagan A tiempo completoJob Title: Customer Service SpecialistLocation: Remote (EST Time zone)Salary Range: up to 1300 USDWork Schedule: Sunday - Thursday, 3:00 PM to 11:30 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...
-
Customer Service Specialist
hace 2 semanas
Madrid, Madrid, España Zentiva Group A tiempo completoCustomer Service Specialist Role OverviewAs a Customer Service Specialist at Zentiva Group, you will be responsible for ensuring effective customer service and playing a key role in the company's customer care department. Your primary objective will be to find answers to customer doubts and questions, process orders efficiently, and guarantee timely...
-
Customer Service Specialist
hace 1 mes
Madrid, Madrid, España Zentiva Group, A.S. A tiempo completoJob SummaryAs a Customer Service Specialist at Zentiva Group, A.S., you will be responsible for ensuring an effective customer service experience. This includes finding answers to customer doubts and questions, processing orders, and ensuring timely delivery. You will also be responsible for managing and coordinating tasks assigned to the Customer Care...
-
Customer Service Specialist
hace 4 semanas
Madrid, Madrid, España MSX INTERNATIONAL A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Specialist to join our team at MSX International. As a key member of our OEM vehicle support team, you will play a critical role in delivering exceptional customer experiences and ensuring the highest levels of service quality.Responsibilities:Handle driver requests and inquiries through various...
-
Customer Service Specialist
hace 1 mes
Madrid, España Zentiva Poland A tiempo completo.Customer Service Specialist Mission Ensuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible. Responsibilities Order processing Responsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are...
-
Dutch Speaking Customer Service Specialist
hace 2 semanas
Madrid, Madrid, España Parts Europe Gmbh A tiempo completoJob Title: Dutch Speaking Customer Service SpecialistAbout the Role: We are seeking a highly skilled and motivated Dutch speaking customer service specialist to join our team at Parts Europe GmbH.Your Key Responsibilities: As a customer service specialist, you will be the primary point of contact for our B2B customers in Italy. Your duties will...
-
Customer Service Specialist
hace 1 mes
Madrid, España Zentiva Poland A tiempo completoCustomer Service Specialist MissionEnsuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible.ResponsibilitiesOrder processingResponsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are carried...
-
Customer Service Training Specialist
hace 1 semana
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoWe are seeking a skilled Customer Service Training Specialist to join our team at Wibit Consulting & Services in Riga, Latvia.About the RoleThis is a full-time position that requires near-native Swedish language skills and fluent English writing and speaking abilities. The ideal candidate will have experience in handling customer service programs, excellent...
-
Customer Service Specialist
hace 3 meses
Madrid, España International Paper A tiempo completoCustomer Service Specialist Ubicación: MadridDepartamento/Área: Customer ServiceLas Funciones Que Realizarás: Ser un líder en Seguridad y promotor de Avanzando con el Estilo IP.Recibir pedidos de clientes.Ingresar los pedidos de los clientes en el sistema ERP de manera oportuna, tanto Fabricación contra pedido como Fabricación contra stock.Enviar acuse...
-
Customer Service Specialist
hace 1 mes
Madrid, España Zentiva Poland A tiempo completoCustomer Service Specialist Mission Ensuring an effective customer service, seeking to find the answers to all doubts/questions, processing orders and ensuring its delivery in the shortest time possible. Responsibilities Order processing Responsible for managing and coordinating all tasks assigned to the Customer Care department, ensuring that they are...
-
Customer Service Specialist
hace 2 meses
Madrid, España International Paper A tiempo completoCustomer Service Specialist Ubicación: Madrid Departamento/Área: Customer Service Las Funciones Que Realizarás: Ser un líder en Seguridad y promotor de Avanzando con el Estilo IP.Recibir pedidos de clientes.Ingresar los pedidos de los clientes en el sistema ERP de manera oportuna, tanto Fabricación contra pedido como Fabricación contra stock.Enviar...
-
Customer Service Specialist
hace 3 meses
Madrid, España International Paper A tiempo completoCustomer Service SpecialistUbicación: MadridDepartamento/Área: Customer ServiceLas Funciones Que Realizarás:Ser un líder en Seguridad y promotor de Avanzando con el Estilo IP.Recibir pedidos de clientes.Ingresar los pedidos de los clientes en el sistema ERP de manera oportuna, tanto Fabricación contra pedido como Fabricación contra stock.Enviar acuse...
-
Banking Customer Service Specialist
hace 1 semana
Madrid, Madrid, España Teleperformance A tiempo completoWe are seeking highly skilled professionals to join our team at Teleperformance, the world's largest service provider in the customer experience management industry.The ideal candidate will have a strong background in banking and finance, with excellent communication skills and the ability to provide top-notch customer service.As a Banking Customer Service...
-
Customer Service Liaison Specialist
hace 1 día
Madrid, Madrid, España Sagan A tiempo completoAbout the RoleWe are seeking a skilled Customer Service Liaison Specialist to join our team at Sagan. This role will be based remotely and requires 40 hours of work per week, with an emphasis on evenings and weekends.Job ResponsibilitiesAs the primary point of contact for our customers, you will effectively manage communications through calls and emails to...
-
Customer Experience Specialist
hace 3 semanas
Madrid, Madrid, España Domestic & General Service Gmbh A tiempo completoRole OverviewAt Domestic & General Service GmbH, we're on a mission to deliver exceptional customer experiences. As a Customer Experience Specialist - French Speaking, you'll play a vital role in achieving this goal.Key ResponsibilitiesProvide top-notch customer service to French-speaking customers via inbound calls.Engage with customers to draw their...
-
Madrid, España buscojobs España A tiempo completoJob Title: Customer Service Operations Specialist At Eurofirms Services, we are looking for a Customer Service Operations Specialist with fluent English. Are you passionate about the world of new technologies? Do you have experience in customer interaction tracking and management? Then this is your job! Our vision for our future Customer Service Operations...
-
Customer Service B2B Specialist
hace 2 semanas
Madrid, Madrid, España Sitel A tiempo completoJob Title: Customer Service B2B Specialist - Dutch and EnglishWe are seeking a highly skilled Customer Service B2B Specialist to join our team. The ideal candidate will have native-level Dutch skills and an advanced level of English.About the JobThis is a challenging and rewarding role that requires strong analytical and communication skills. As a Customer...
-
Customer Service Representative
hace 3 semanas
Madrid, Madrid, España The Gelbottle Inc. A tiempo completoAbout The RoleWe're looking for a Customer Service Specialist to join our team based in Brighton HQ. As a key member of our Customer Services team, you'll be responsible for delivering a seamless and professional customer experience across all communications channels. This includes responding to customer enquiries, conducting outbound sales calls, and...
-
Customer Service Specialist
hace 2 semanas
Madrid, Madrid, España 2K A tiempo completoAbout This RoleWe are seeking a skilled Customer Service Associate to play a meaningful role in the success of our Customer Service Operations.This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an effective and timely manner.As a Customer Service Associate, you will provide...
-
Customer Service Specialist
hace 1 mes
Madrid, España International Paper A tiempo completoCustomer Service Specialist Ubicación: Madrid Departamento/Área: Customer Service Las Funciones Que Realizarás: Ser un líder en Seguridad y promotor de Avanzando con el Estilo IP. Recibir pedidos de clientes. Ingresar los pedidos de los clientes en el sistema ERP de manera oportuna, tanto Fabricación contra pedido como Fabricación contra stock....
