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Customer Operations Administrator Ii
hace 1 mes
Customer Operations Administrator II Madrid, Community of Madrid Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys.
Innovate With Ansys, Power Your Career.
Summary / Role Purpose
Join the Ansys Customer Excellence (ACE) Worldwide Operations team to provide operational support for global customers and internal-facing operational, process, and business analysis support. This team is aligned with maintaining a high level of external and internal customer satisfaction with a focus on providing improved productivity and operational efficiency to our business units and sales team. In this role, you will operate within given policies and procedures and are expected to deliver specific delegated tasks to a supervisor.
Key Duties and Responsibilities
Perform ACE related operational day-to-day tasks of customer support, training, and consulting.
Use analytical skills to generate statistics and metrics as required by the Supervisor.
Contribute to continuous improvement of the ACE Customer Operations processes.
Work as part of the regional and worldwide teams, following process steps without immediate supervision and when needed take advice from more experienced team members.
Ensure cases run smoothly and efficiently, providing customers with a consistently good level of service.
Assist with the administration of live public and private training courses; including registration, lunches/refreshments, information for attendees, as required by the Learning and Development Team.
Assist in coordinating the completion of Consulting (Export Compliance, Order booking, as required).
Be proactive/willing in assisting on projects/initiatives, contributing new ideas, driving change, and encouraging others.
Assist with the translation of externally promoted material to local language (If required).
Minimum Education/Certification Requirements and Experience
Required education and degree type: Associate degree or Bachelor's degree in business or related field.
Required minimum years of professional experience in an administrative position in a corporate setting with a focus on operations and business practices: Associate degree + 3 or Bachelor's degree + 2.
Intermediate knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel.
Strong organizational and time management skills.
Use problem-solving and analytical skills to identify, document, communicate, and resolve issues to improve operations.
Strong interpersonal and communication skills, fluent in writing and speaking English.
Consistently looks at ways to improve knowledge and skills including gathering feedback from peers.
Preferred Qualifications and Skills
Working knowledge of database/CRM systems (Salesforce).
At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement.
INCLUSION IS AT OUR CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.
WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on.
Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
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