Interim A&h Customer Service Administrator

hace 2 semanas

Madrid, España Chubb A tiempo completo

Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as an A&H Customer Service Administrator. This role will primarily focus on providing exceptional customer service support to our clients, managing various administrative tasks, and ensuring smooth operations within the backoffice. Proficiency in Excel, excellent English skills, and strong multitasking abilities are essential for this position.

**Responsibilities**:

- Support with administrative tasks such as data entry, document management, and updating customer records
- Manage the client management inbox effectively, ensuring timely responses and accurate information
- Maintain accurate records of customer interactions, transactions, inquiries, and complaints
- Collaborate with cross-functional teams to address and resolve customer concerns or issues
- Prepare and distribute daily, weekly, and monthly reports related to customer service metrics and KPIs
- Generate insights to improve customer satisfaction and retention

Develop and maintain standard operating procedures for customer service processes

**Qualifications**:

- Preferible experience in a customer service role
- Excellent written and verbal communication skills in English, with the ability to convey complex information clearly and concisely
- Outstanding organizational and time-management abilities to effectively handle multiple tasks and prioritize workload
- Strong attention to detail, with the ability to spot errors and correct them promptly
- Proficient in Microsoft Excel, with the ability to create and maintain complex spreadsheets using Macros and formulas
- Previous experience in report generation is preferable
- Ability to work independently and collaboratively within a team environment

**What we offer in return**:

- Fixed term contract of 6 months
- 29 days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Life and accident insurance
- Meal allowance
- Pension plan
- Flexible compensation scheme
- Gympass
- Employee assistance program
Comprehensive Learning & Development offer

**Integrity. Client Focus. Respect. Excellence. Teamwork**
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

**Diversity & Inclusion**

**Equal Opportunity Statement**
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.

Applicants for positions with Chubb Spain must be legally authorized to work in Spain.

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