Interim A&H Customer Service Administrator
hace 1 mes
Job Summary:
We are seeking a highly organized and detail-oriented individual to join our team as an A&H Customer Service Administrator. This role will primarily focus on providing exceptional customer service support to our clients, managing various administrative tasks, and ensuring smooth operations within the backoffice. Proficiency in Excel, excellent English skills, and strong multitasking abilities are essential for this position.
Responsibilities:
Support with administrative tasks such as data entry, document management, and updating customer records Handle all customer inquiries received via email, phone, or other communication channels promptly and professionally Manage the client management inbox effectively, ensuring timely responses and accurate information Maintain accurate records of customer interactions, transactions, inquiries, and complaints Collaborate with cross-functional teams to address and resolve customer concerns or issues Prepare and distribute daily, weekly, and monthly reports related to customer service metrics and KPIs Generate insights to improve customer satisfaction and retentionDevelop and maintain standard operating procedures for customer service processes
Qualifications:
Preferible experience in a customer service role Excellent written and verbal communication skills in English, with the ability to convey complex information clearly and concisely Outstanding organizational and time-management abilities to effectively handle multiple tasks and prioritize workload Strong attention to detail, with the ability to spot errors and correct them promptly Proficient in Microsoft Excel, with the ability to create and maintain complex spreadsheets using Macros and formulas Previous experience in report generation is preferable Ability to work independently and collaboratively within a team environmentWhat we offer in return:
Fixed term contract of 6 months 29 days of vacation a year 2 days working from home option + additional flexible days Working from home allowance Entry time flexibility Life and accident insurance Meal allowance Pension plan Flexible compensation scheme Gympass Employee assistance programComprehensive Learning & Development offer
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.
Diversity & Inclusion
At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Equal Opportunity Statement
It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.
Applicants for positions with Chubb Spain must be legally authorized to work in Spain.
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