Technical Operations Administrator

hace 6 días

Madrid, España Empresa Reconocida A tiempo completo

Requisition #: 13512
Internal Job Title: Technical Operations Administrator
Job Level: B1
Hiring Manager: Elaine Sargent
External Job Title: Technical Operations Administrator
Business Unit: GTM Operations
Recruiter: Maxime SZCZERBA
As an Ansys employee, you have helped shape a legacy that spans more than 50 years, enabling innovators across industries to push boundaries by using the predictive power of simulation. Now is the time to seize the opportunity to grow and develop your own career here at Ansys. We are committed to fostering a culture where employees and leaders think "Ansys First" when adding talent to their teams. Let's continue pushing boundaries together.
Summary / Role Purpose: Join the Ansys Customer Excellence (ACE) Worldwide Operations team to provide operational support for global customers and internal-facing operational, process, and business analysis support. This team is aligned with maintaining a high level of external and internal customer satisfaction with a focus on providing improved productivity and operational efficiency to our business units and sales team. In this role, you will operate within given policies and procedures and are expected to deliver specific delegated tasks to a supervisor.
Key Duties and Responsibilities:
Assist in ACE related operational day-to-day tasks of customer support, training, and consulting.
Contribute to the continuous improvement of the ACE Operations processes.
Work as part of the regional and worldwide teams, following clearly defined procedures under guidance of experienced team members.
Assist in resolving the Ansys Customer Support Space ACE Operation Cases ensuring this runs smoothly and efficiently, providing customers with a consistently good level of service.
Assist with the administration of live public and private training courses; including registration, lunches/refreshments, information for attendees, as required by the Learning and Development Team.
Assist in an administrative capacity within the Ansys Learning Hub (ALH).
Assist in coordinating the completion of Consulting (Export Compliance, Order booking, as required).
Assist with the translation of externally promoted material to local language (when required).
Be proactive/willing in assisting on projects/initiatives, contributing new ideas, drive change, and encourage others.
Minimum Education/Certification Requirements and Experience:
Required education and degree type: Associate degree or Bachelor's degree in business or related field.
Required minimum years of professional experience in an administrative position in a corporate setting with a focus on operations and business practices: Associate degree + 2 or Bachelor's degree.
Knowledge of presentation and spreadsheet software, such as Microsoft PowerPoint and Excel.
Strong organizational and time management skills.
Demonstrate behavior that promotes positive team morale. Treat others with courtesy and respect.
Logical problem-solving skills.
Strong interpersonal and communication skills, fluent in writing and speaking English.
Preferred Qualifications and Skills:
Working knowledge of database/CRM systems (Salesforce).
At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential in the knowledge that every day is an opportunity to observe, teach, inspire, and be inspired.
Together as One Ansys, we are powering innovation that drives human advancement.
Our Commitments:
Amaze with innovative products and solutions.
Make our customers incredibly successful.
Act with integrity.
Ensure employees thrive and shareholders prosper.
Our Values:
Adaptability: Be open, welcome what's next.
Courage: Be courageous, move forward passionately.
Generosity: Be generous, share, listen, serve.
Authenticity: Be you, make us stronger.
Our Actions:
We commit to audacious goals.
We work seamlessly as a team.
We demonstrate mastery.
We deliver outstanding results.
OUR ONE ANSYS CULTURE HAS INCLUSION AT ITS CORE
We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive.
TAKE A LEAP OF CERTAINTY IN YOUR CAREER AT ANSYS
At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on.

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