Customer Service- Italiano

hace 4 meses

Barcelona, España Rosa Clará A tiempo completo

ROSA CLARÁ GROUP busca un Técnico/a en el Departamento de Customer Service para el mercado Italiano, en la Sede Headquarters en Barcelona.

Tendrá una cartera de clientes asignados donde gestionará el área de atención al cliente, mostrando interés para resolver satisfactoriamente sus necesidades.

Responsabilidades y funciones principales sobre clientes asignados:

- Gestión y seguimiento de pedidos.
- Búsqueda de producto bajo petición del cliente en la red de tiendas.
- Verificar estado de pedidos desde la entrada en sistema hasta la entrega en tienda del mismo.
- Gestión y seguimiento de muestras enviadas.
- Gestión y seguimiento de envío de material publicitario de clientes asignados.
- Gestión y resolución de incidencias / consultas comerciales diarias.
- Control y reclamación de servicio semanal.
- Traducción de textos.
- Resolución de incidencias (producto / calidad / devoluciones).
- Gestionar con el área de logística, expediciones de clientes asignados (previa verificación de crédito de cliente).
- Gestionar con el Dpto de Crédito cartera de pagos de los clientes asignados
- Gestión administrativa y apoyo a representantes de zona asignados.
- Participación en Convenciones de ventas como Gestor Comercial.
- Apoyo para coordinar convenciones y eventos (rooming / dossier de compra / comunicados / listados de precios).
- Apoyo equipo de Atención al Cliente y Customer Service Manager.
- Funciones de backoffice.
- Reportar directamente a Customer Service Manager (notificar gestiones pendientes, sugerencias e incidencias tanto de calidad como de gestión).

**Requisitos**:

- Formación de Grado Medio o Superior.
- Experiência mínima demostrable de 2 años en el área de Atención al Cliente.
- Idiomas: italiano nativo, portugués nativo e inglés alto.
- Imprescindible dominio paquete office, dotes comerciales alto grado de implicación hacía el cliente.
- Máxima orientación al cliente, persona resolutiva y ágil con actitud de mejora continua.
- Agilidad de gestión y resolución de incidencias.
- Gran capacidad de aprendizaje, orientación a resultados y al cliente, análisis y de comunicación.
- Habilidades de comunicación para trabajar en equipo así como con autonomía para realizar tareas. Persona con actitud pro-activa y positiva.
- Integración con facilidad en el equipo de trabajo manteniendo relaciones cordiales con el resto de compañeros
- Garantizar la calidad de atención al cliente al cliente y de gestión comercial.
- Capacidad para detectar áreas de mejora.
- Alcanzar objetivos cuantitativos establecidos en convenciones de venta.
- Mantener y respetar procedimientos internos y políticas comerciales.

Nível de responsabilidad

Algo de responsabilidad

Sector

Industria têxtil y moda para la venta minorista

Tipo de empleo

Jornada completa

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