![Teleperformance Spain](https://media.trabajo.org/img/noimg.jpg)
Italian Customer Service Representative
hace 3 semanas
Teleperformance Spain is looking for Italian Customer Service Representatives.
**Responsibilities**
- Provide frontline service to customers and route their calls to the appropriate department
- Provide a friendly and efficient service in answering customer queries
- Ensure agreed KPIs are met
- Perform duties in a compliant manner in accordance with policies and procedures
- Develop and maintain a working knowledge of our products
**Requirements**:
- Native level of Italian
- Ability to speak and write English fluently
- Minimum of 2 years customer services experience, preferably in a similar industry
- Excellent customer focus and the ability to work to tight deadlines
- IT literate - Previous Salesforce knowledge an advantage
- Excellent time management & telephone etiquette
- Highly professional written and verbal communication skills
- Proactive, can work with mínimal supervision
**Benefits**:
- Full-time contract (Monday to Friday, from 9.00 to 18.00)
- Salary: 17.576,88€ gross/year
- This is a Hybrid working model in Barcelona.
- 1 week of initial training
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- A permanent presence of coaches who will facilitate your personal and professional development
- Employment with the world's largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- International business casual environment
- Permanent Contract
- Competitive Benefits package
Contratto di lavoro: Tempo pieno, Tempo indeterminato
Sede di lavoro: Di persona
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