Phone Support With Native German Phone Support · Barcelona

hace 1 mes

Barcelona, España Team.Blue A tiempo completo

Title: Phone Support with Native German for Swiss markets
Department: Phone Support CH Swizzonic
Location: Office located in Barcelona, Spain or full-remote
Responsibilities:
Establish a relationship of trust with every customer who contacts us, representing the values of the company.
Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered.
Detect the needs of our customers, advising them on the purchase of new products.
Commercial attitude.
Follow up with customers in need of support and technical assistance by email, chat and/or telephone.
Escalate queries that cannot be resolved to the second level support team.
We offer:
A stable position in a close and friendly environment.
Continuous learning through technical training courses.
Tickets Restaurant to keep you energized.
Health insurance.
Remote work options since 2019.
A good working environment: young and human.
Requirements:
German language high skills are essential. (Swiss-German would be a big plus)
English would also be welcome. Italian and French are a plus.
Demonstrable previous experience in customer service and/or helpdesk is preferred. If you don't have experience, related studies and/or a clear customer orientation and attitude are acceptable.
Impeccable oral and written communication.
Ability to work autonomously in a highly collaborative environment.
High customer orientation: Win-Win.
Experience working in the Swiss market is optimal.
Key competences:
Passion for helping others.
Teamwork: collaboration with your department and other departments.
Independence: self-driven to excel.
Proactivity: eagerness to learn and adapt.
Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. We value respect, openness, and trusted collaboration.

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