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hace 2 meses
What You'll Do:As you are the first point of contact for Criteo, your goal is to provide excellent customer support to all incoming client requests using email or live chat.You work in a multinational Customer Care Team responsible for all Dach clients where collaboration, communication, and teamwork are key to solving our clients' requests.You provide support to the clients if the requests are related to campaign setup, budgets, creatives, technical issues, billing, and payments. You escalate performance-related questions internally to the Account Strategy team.You have an interest in learning and solving technical issues to help clients run a desired advertising campaign.You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.You provide excellent operational service to our clients by applying SLAs and demonstrating prioritization skills.You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day-to-day activities.Who You Are:Fluency in German and English is a mustClient centricity - ability to understand customers' needs and provide the best solution.Strong attention to detail.Ability to multi-task, prioritize, and manage time effectively.Capacity to explain things simply and demonstrate value to clients.At ease working on different platforms and tools (Excel/Salesforce/internal platforms).You have analytical skills to understand campaign KPIs.Ability to work and deliver strong results in a dynamic environment.Strong technological knowledge, with a passion for technical reading and writing.Who We Are:Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry-leading Commerce Media Platform.
Why Join Us:At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional, and financial wellbeing, their interests, and important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact.
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