Service Manager
hace 3 meses
col-wideJob Description:Service Manager (Boadilla/Cantabria/Málaga) - Santander Digital ServicesCountry: Spain**SANTANDER DIGITAL SERVICES **is looking for a **Service Management for the Environment Support Engineer, **based in our **(Boadilla/Cantabria/Málaga) office.****WHY YOU SHOULD CONSIDER THIS OPPORTUNITY****Santander Digital Services (SDS) **is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.**UK Tower **is the Santander UK Nearshoring strategy vehicle in Santander Digital Services located in Spain, to provide technology workforce and services directly to Santander UK that will work together and for UK Technology teams.Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help more people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.**WHAT YOU WILL BE DOING**As a **Service Management for the Environment Support Engineer **, you will manage the availability of the Pre-Production environment, capturing issues and maintaining obtainability and readiness so that Project and Change activity is not impacted.Understanding the project pipeline and the demand on the environment will also underpin the effectiveness of role.We need someone like you to help us in different fronts:- To create, build out and maintain a Change & Incident Management process and monitoring dashboards for this environment.- Lead and deliver pre-production service management and operational readiness into the production environment via the Service Introduction process.- Solves complex problems; takes a broad perspective to identify solutions.- Contributes to the development of policies, procedures and best practice methods Ensues the collation of Service reports and performance improvement activities.- Leads by example, following agreed processes and proactively identifies, assesses, manages and reports incidents and changes.- Collects and analyses data, both real-time (monitoring/alerts) and historical (reporting/metrics), and initiates, develops and recommends improvements to systems, processes and procedures. Collaborates with PMO and project teams to ensure successful delivery of projects.EXPERIENCE- At least 3 years of experience at the role.EDUCATION- University degree in technology, preferably in computer science.SKILLS & KNOWLEDGE- Able to work and learn quickly in a fast paced, fun and dynamic environment- Significant IT Experience preferably in a financial services environment- Significant experience working in a Service role.- Solid understanding of IT infrastructure and technologies used to deliver services- Strong relationship and influencing skills; together with the ability to work closely with Technology teams- Strong governance and process adherence; with the ability to deliver an excellent customer service experience.- Must champion the use of CMDB, ITSM Toolsets and collaboration tools as appropriate- Certified in ITILv3 or above.OTHER INFORMATION- Occasional trips to the UK- English at least C1**Idiomas**:- Spanish
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