Service Operations Manager

hace 5 días

Málaga, Málaga, España Secureenergy Jv A tiempo completo

**About Us**

Secureenergy JV is a leading provider of critical power and energy solutions, renowned for its innovative approach and extensive team of industry experts. Our company is committed to delivering world-class servicing and power continuity to various industries across Australia.

**The Role**

We are seeking an ambitious and passionate team player to join our team as a Service Operations Manager. Reporting to the Business Unit Manager, you will be responsible for providing support to our internal staff and customers to ensure continued success.

**Key Responsibilities**

  • Lead and supervise technical teams to ensure high-quality, timely, and efficient service delivery to all customers.
  • Manage complex warranty issues from initiation to resolution, assisting clients with claims and ensuring high satisfaction while providing detailed reports to management.
  • Efficiently manage diverse tasks and deadlines with minimal supervision, contributing to ongoing projects and adhering to standard operating procedures.
  • Maintain prompt and effective communication with clients to meet performance targets and demonstrate strong relationship management skills.
  • Prepare timely reports with essential information for management and coordinate with external contractors.
  • Manage the delivery of site-based servicing, breakdown coverage, installations, and commissioning efficiently, on-time, and on-budget.

**What We Offer**

  • A great friendly team environment
  • Equal opportunity employer
  • Full training provided
  • Monthly Rostered Day Off (RDO) – additional 12 days off per year
  • 4 weeks Annual Leave plus 17.5% leave loading
  • Extensive training opportunities
  • Excellent promotion and advancement prospects
  • Quarterly PDR Catch Ups
  • Annual Performance Development & Salary Reviews
  • Regular quarterly team events (including family-friendly events)
  • Friday Afternoon Drinks
  • Monthly Team Breakfasts
  • Monthly Corporate Massage

**Requirements**

  • Strong leadership and supervisory skills
  • Excellent communication and relationship management skills
  • Ability to manage complex tasks and deadlines
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment

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