Service Manager
hace 3 semanas
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Business Area: VB Group Product & Services
Posting Country: Spain
Full Time / Part Time: Full Time
Contract Type: Permanent
At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Would you like to be part of our new adventure? Vodafone Group is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN & MEC and UCC for Vodafone Business, platforms and enterprise solutions.
Come and join us to create the future together What you'll doVodafone today serves 6m customers across a range of segment (MNC, Large corporate, public sector, Small Medium Enterprises and SOHO) with a broad range of solutions across connectivity, UC, Cloud, Security and SaaS.
This role will be:
responsible for supporting a compelling portfolio of managed services across these solutions that is highly automated, designed to cost and delights our customers. responsible for building a common framework and requirements for our run managed services across all portfolios and all markets.Also:
you will act as an advisor and drive common and best practices into the development of our run managed services. this role will capture requirements from end customers as well as our support teams to define an optimal customer experience as they look to get help or to monitor service health across our portfolios. this role will play a key role in feeding requirements into the service console, our ITSM implementations and help desk structuresWho you areThese will be the main requirements for this role:
Experience in Product Management/Product Marketing with a proven record Able to manage and understand global customer trends.Support product manager with the "run" phase of the services Emphasis on resolving conflicting requirements within OpCos, Global portfolios and operationsDriving product strategy in line with global business and commercial priorities (e.g. revenue growth and new customer acquisition).Focus on automation, SLAs and design to cost principlesWorking with Global Product Managers within the team to ensure alignment of roadmaps to market requirements and global service framework and blueprints.Identifying/working with product partners and determining how they will support the creation of new products.Define product cost & pricing strategy, establishing suitable product differentiation, value-add & execution strategies to underpin product's success.Manage all in-life and end-of-life requirements to optimise global product performance, capability and commercials, initiating resolving actions where necessary.Please apply with your english version of the CV. Not a perfect fit?Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for youWe want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too:
Possibility of hybrid working from Madrid or MálagaDirect Contract with Vodafone VOISTickets RestaurantFlexible retribution planTraining plan25 days of vacation + December 24 and 31Who we areAt Vodafone, we are dedicated to fostering a diverse and inclusive work environment. We take pride in our commitment to providing equal opportunities to individuals of all backgrounds and abilities. We firmly believe that diversity includes a spectrum of experiences, and we welcome and support individuals with functional diversity.
Our mission is to create an accessible workplace where all team members can thrive, regardless of their unique abilities or challenges. We are committed to making reasonable accommodations to ensure that everyone can fully participate and excel in our organization. We value the unique perspectives and talents that individuals with functional diversity bring to our team and consider them an integral part of our success and innovation.
We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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REF: 244255
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.
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