Customer Care Representative

hace 1 mes


Madrid, España Boston Scientific Gruppe A tiempo completo

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Customer Care Representative (12-month Contract) Onsite Location(s): Madrid, ES Location: from our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).
About the Role: Reporting to the Customer Service Supervisor, the Customer Service Representative will support our customers by managing their inquiries, orders, emails, and phone calls.
This role is crucial in delivering exceptional customer service for Boston Scientific products & services in line with our internal processes and standards In this role, you will be responsible to: Handle incoming calls and provide professional, friendly support to clients.
Respond promptly to customer inquiries, including order details, delivery status, and return requests.
Manage and oversee the Esker platform and EDI portals Process specialized orders not handled by the standard order processing team.
Support the central order processing team with any questions or issues.
Resolve customer disputes efficiently and fairly.
Contribute to ongoing improvements in customer service operations by following established procedures.
Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
Foster positive customer relationships by addressing concerns effectively What we are looking for in you: At least 3 years of experience in a similar customer service role, ideally within the medtech industry.
Excellent verbal and written communication skills.
Strong phone handling skills and a customer-focused approach.
Proficient with SAP, Esker, Salesforce/Service Cloud, and general computer applications.
Experience with e-commerce systems, preferably in the medtech or Healthcare industry Comfortable communicating in Spanish and English, both spoken and written.
Strong commitment to customer service and client satisfaction.
Excellent interpersonal and communication skills, especially over the phone.
A team player who enjoys collaborating with others.
Quick leaner and understand new procedures.
Highly organized, reliable, and detail oriented.
Adaptable and open to change, with a proactive mindset.
Able to take initiative and solve problems effectively.
Versatile and able to work independently on various tasks and tools.
What can we offer you: Attractive salary and benefit package.
Working within an international, proactive and innovative environment.
Upskilling in a challenging but healthy competition atmosphere.
Mentoring and a company investing in the professional and personal development of its people.
Company with a purposeful mission.
We, Boston Scientific, are an equal employment opportunity employer.
We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person's age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
#J-18808-Ljbffr



  • Madrid, España Importante Empresa A tiempo completo

    .At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over...


  • Madrid, España Importante Empresa A tiempo completo

    .At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over...


  • Madrid, Madrid, España Digital Customer Care Company Bv A tiempo completo

    We are seeking a skilled and experienced Dutch speaking customer service representative to join our team at Digital Customer Care Company Bv. This is a remote-only position that offers the opportunity to work from anywhere in the world.Salary: 10-15 euros gross per hour, depending on experienceJob DescriptionAs a customer service representative, you will be...


  • Madrid, España EasyPark Group A tiempo completo

    At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...


  • Madrid, España EasyPark Group A tiempo completo

    At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...


  • Madrid, España EasyPark Group A tiempo completo

    At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...


  • Madrid, España Importante Empresa A tiempo completo

    At Xe, we live currencies.We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile app and by phone.Last year, we helped over 300...


  • Madrid, España Happy Koala LLC A tiempo completo

    **Happy Mammoth** is a fun and rapidly growing health company committed to helping our customers live very full lives once again. We laugh, we collaborate and we encourage personal growth/passions. We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest...


  • Madrid, España Importante Empresa A tiempo completo

    At Xe, we live currencies.We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile app and by phone.Last year, we helped over 300...


  • Madrid, España buscojobs España A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...


  • Madrid, España BD A tiempo completo

    **Job Description Summary**: As Customer Care Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc. You will part of the Order Management process being the link between OM team, Customers and Business. You will be responsible to process...


  • Madrid, España BeautyHealth A tiempo completo

    About Us BeautyHealth is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence. Every person here is a key player in our success. We are firm believers in making the little things count...

  • Customer Care Supervisor

    hace 2 semanas


    Madrid, España Ares Consultores A tiempo completo

    Customer Care Supervisor - Madrid, SpainDo you thrive on working in an environment where the customer is your top priority?Are you a tenacious problem solver, someone who enjoys working in a fast-paced organization, and strives to lead your team to success?Are you interested in joining a brand-new team, and a business that's on the move?If so, then it's time...


  • Madrid, España BD A tiempo completo

    **Job Description Summary**: As Customer Care Representative you will be part of the Process Excellence team. This team is in charge of the back office processes. You will be carrying out processes such as order allocation, billing, product returns... The goal of this team is to simplify process and standardize between the different BUs with the greatest...

  • Customer Care Supervisor

    hace 1 semana


    Madrid, España Western Union A tiempo completo

    **Customer Care Supervisor - Madrid, Spain** Do you thrive on working in an environment where the customer is your top priority? Are you a tenacious problem solver, someone who enjoys working in a fast-paced organization, and strives to lead your team to success? Are you interested in joining a brand-new team, and a business that’s on the move? If so,...

  • Customer Care Supervisor

    hace 2 semanas


    Madrid, España Ares Consultores A tiempo completo

    Customer Care Supervisor - Madrid, Spain Do you thrive on working in an environment where the customer is your top priority?Are you a tenacious problem solver, someone who enjoys working in a fast-paced organization, and strives to lead your team to success?Are you interested in joining a brand-new team, and a business that's on the move?If so, then it's...


  • Madrid, España Boston Scientific Gruppe A tiempo completo

    .Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertCustomer Care Representative (12-month Contract)Onsite Location(s):Madrid, ESLocation:From our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).About the Role:Reporting to the Customer Service...


  • Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    About Wibit Consulting & Services (Wibitcs)Our client, a renowned BPO with an exceptional employee satisfaction record, is looking for skilled Customer Care Specialists to join their team remotely in Hungary. As a German-speaking representative, you will be supporting users of a leading rental booking search engine, addressing technical issues and enhancing...


  • Madrid, España Bluebird Care A tiempo completo

    Join our dedicated team at Bluebird Care North Somerset, where we provide high-quality, personalized care to individuals with complex health needs in the comfort of their own homes. We pride ourselves on delivering compassionate, person-centered care that enhances the quality of life for our customers. We are seeking a skilled and compassionate Registered...


  • Madrid, España Boston Scientific Gruppe A tiempo completo

    .Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Customer Care Representative (12-month Contract) Onsite Location(s):Madrid, ES Location: from our offices in Madrid, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home). About the Role: Reporting to the Customer Service...