Customer Care Representative Part-time

hace 6 meses


Madrid, España EasyPark Group A tiempo completo

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

**What are we looking for?**

We are looking for a Customer Care Representative to join our team part time during team’s evening shift, working primarily from our office in central Madrid.

**The Role**

As a Customer Care Representative, you will be part of a team of friendly colleagues in an international environment. Customer Love is one of the core values at EasyPark, and for this reason, Customer Care is at the heart of everything we do. One of the key success factors for the company financially is that we manage to keep the Customer Contact Ratio to a minimum; meaning the rate of customers in our customer base that are contacting us. Therefore, one of the key missions for a Customer Care Representative is to support the process of collecting information about what our customers are contacting us about and together with other stakeholders, such as team managers and process drivers, come up with proposals of how to eliminate the need for customers to contact us at Customer Care.

**You will contribute & make an impact through**:

- Executing the Customer Care strategies decided by the Customer Care Management team.
- Building and maintaining relations with EasyPark customers, primarily on the B2C segment but also to the B2B segment in cases where B2B customers are contacting us.
- Going the extra mile of leaving our customers with a positive feeling when they have been in contact with us on the phone, through E-mail, through social media channels or any other channel used by the company at any given time.
- Supporting the collection of information about what customers are contacting us about by logging contacts according to the company policy at any given time.
- Continuously monitor own performance to ensure that everything that can be done is done to achieve the objectives that we have within Customer Care.
- Continuously work to identify ways to improve our internal processes within Customer Care and escalate to team manager and process drivers.

**A**bout you**

**Your background**
- Have previous work experience within sales and/or Customer Care
- Feel motivated by working with others towards common goals
- Written and oral fluency in English and Spanish. Spanish as a native language is preferred.
- Written and oral fluency in Portuguese is preferred.
- The knowledge of Catalan, Galician, Basque, Portuguese is a plus.
- Be available to work part time during evening hours, 4 pm to 9 pm.
- Be available to work on Saturdays from 9 am to 3 pm.

This role will be based in Madrid, Spain

**Life at EasyPark**

We are a values-driven company with an international culture and a global presence. By providing an environment with space to grow and room for autonomy, we believe in encouraging and supporting our team members to take initiatives and act outside of their comfort zone. To have an open mind and embracing change is a part of our DNA. At EasyPark we are dedicated to maintaining an open culture where the voice of each person is heard, and we play as one team across the globe. Diversity is something we celebrate and we are committed to creating an inclusive environment for everyone.



  • Madrid, Madrid, España Bluebird Care A tiempo completo

    Job OverviewWe are seeking a caring and reliable individual to join our part-time team as a caregiver. This role is designed for those who can offer a lot to care but require hours that fit around family life.

  • Care Provider

    hace 2 meses


    Madrid, Madrid, España Bluebird Care A tiempo completo

    Role OverviewAs a Care Assistant with Bluebird Care Pontypridd, you will be delivering high-quality care to our customers in their own homes. This role involves driving from house to house, providing personal care duties, prompting and administering medication, and promoting customer health, well-being, and independence.Responsibilities• Providing personal...


  • Madrid, España Xe A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...


  • Madrid, España EasyPark Group A tiempo completo

    At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...

  • Field Care Supervisor

    hace 2 meses


    Madrid, España Bluebird Care A tiempo completo

    Providing Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...

  • Field Care Supervisor

    hace 2 meses


    Madrid, España Bluebird Care A tiempo completo

    Providing Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK.But what makes us different?We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to...


  • Madrid, Madrid, España Photocentric A tiempo completo

    About the Role: We are seeking a highly motivated and experienced sales representative to join our team at Photocentric Las Rozas Outlet in Madrid, Spain. As a part-time sales representative, you will be responsible for selling products to customers and achieving sales targets.


  • Madrid, España BD A tiempo completo

    **Job Description Summary**: As Customer Care Representative you will be the first point of contact for our Customers when contacting BD to get support related to their orders, price information, product information, etc. You will part of the Order Management process being the link between OM team, Customers and Business. You will be responsible to process...


  • Madrid, Madrid, España David Kennedy Recruitment A tiempo completo

    Job Title: German Speaking Customer Service RepresentativeWe are seeking an experienced Customer Care Specialist to work in our office in Zagreb, Croatia. This is a full-time position that offers a competitive salary and benefits package.

  • Care Assistant

    hace 2 meses


    Madrid, España Bluebird Care A tiempo completo

    Providing Quality Care Bluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK.What makes us different We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to complex...

  • Care Assistant

    hace 2 meses


    Madrid, España Bluebird Care A tiempo completo

    Providing Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. What makes us different!We're committed to keeping people in the comfort of their own home, so we help with anything from everyday tasks around our customers' homes through to complex...


  • Madrid, España BD A tiempo completo

    **Job Description Summary**: As Customer Care Representative you will be part of the Process Excellence team. This team is in charge of the back office processes. You will be carrying out processes such as order allocation, billing, product returns... The goal of this team is to simplify process and standardize between the different BUs with the greatest...


  • Madrid, Madrid, España Digital Customer Care Company Bv A tiempo completo

    We are seeking a skilled and experienced Dutch speaking customer service representative to join our team at Digital Customer Care Company Bv. This is a remote-only position that offers the opportunity to work from anywhere in the world.Salary: 10-15 euros gross per hour, depending on experienceJob DescriptionAs a customer service representative, you will be...


  • Madrid, España Happy Koala LLC A tiempo completo

    **Happy Mammoth** is a fun and rapidly growing health company committed to helping our customers live very full lives once again. We laugh, we collaborate and we encourage personal growth/passions. We are obsessed with creating natural health products centered around gut, hormone and mental health with our unique results-based dosages using the latest...

  • Care Assistant

    hace 2 meses


    Madrid, España Bluebird Care A tiempo completo

    #LoveWhatYouDoExceptional Rewards, Exceptional Care - Become Part of an Exceptional TeamJoin the Bluebird team today - we're on the lookout for compassionate individuals to participate in our upcoming training and induction sessions.Now, more than ever, we seek not just work, but work that brings purpose and meaning, fitting seamlessly into our lives. By...

  • Care Services Manager

    hace 4 semanas


    Madrid, Madrid, España Bluebird Care A tiempo completo

    About Bluebird CareBluebird Care is a leading provider of home care services across the UK, founded in 2004 as a small family business. Our commitment to delivering high-quality care has enabled us to grow into one of the largest home care providers in the country.Our MissionWe strive to keep people comfortable in their own homes by offering a range of...


  • Madrid, España Lyto Immigration A tiempo completo

    Our company is seeking a highly motivated and enthusiastic individual to join our customer service team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our clients. **Responsibilities** - Responding promptly and professionally to customer inquiries,...


  • Madrid, España Apple Inc. A tiempo completo

    ES - Technical Specialist: Full-Time, Part-Time, and Part-Time Temporary Do you love how it feels to help others? After customers purchase our products, you're the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you're helping customers get started...

  • Care Assistant

    hace 2 meses


    Madrid, España Bluebird Care A tiempo completo

    Various hours available.We pride ourselves on being the best home care providers throughout Manchester South.Providing Quality CareBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. But what makes us different?We're committed to keeping people in the comfort...

  • Live-In Care Assistant

    hace 2 meses


    Madrid, España Bluebird Care A tiempo completo

    Bluebird Care are proud to be rated outstanding by the CQC.A rating that was awarded to us due to the way we care for both our staff and our customers.While Bluebird Care is a national home care provider, our office is a locally owned family business, run separately to other branches.What we do  We're committed to keeping elderly and vulnerable people...