Customer Care Representative
hace 3 semanas
**Job Description Summary**: As Customer Care Representative you will be part of the Process Excellence team. This team is in charge of the back office processes. You will be carrying out processes such as order allocation, billing, product returns...
The goal of this team is to simplify process and standardize between the different BUs with the greatest customer satisfaction.
**We are the makers of possible**:
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Why join us?**:
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a **maker of possible** **with us
**Our vision for Customer Services at BD**:
Customer Services is a strategic partner to both our customers and businesses and focus on creating exceptional customer experiences and generates revenue growth.
**About the role**:
**As Customer Care Representative you will** **be part of the team in charge of resolving disputes. Within the Process Excellence team. The goal of this team is to optimize the dispute resolution process. Focus on the company's objective and look for strategies to resolve the greatest number of disputes, in the shortest time and with the greatest customer satisfaction, reducing cases of incorrect resolution that involve re-solving the error.
**6 month contract**
**Main responsibilities will include**:
- Contact with internal and external customers to identify discrepancies and find a solution
- Service Claims intake: Register the service claim being reported by a customer in the appropriated system. Try to provide a resolution to the customer at the moment of the service claim report.
- Transactional activities: Process debit and credit notes in SAP4H and LOTS. Return product process in ERP.
- Follow Regulatory and Quality requirements
- Partnership with Business and Customers
- Participate in projects: Continuous improvement: Working together with the Customer Service CI responsible and Customer Service Team Leader, and Sales Force, provide input to identify areas needing improving (ie: customers having more order discrepancies,) Participate in the continuous improvement activities/projects identified. Participate/provide input in projects when required. These projects could be local, regional or global. Participate on the roll-out of projects
**About you**:
- Bachelor’s degree (desired on life sciences and/or bioscience) or equivalent.
- Experience in customer service roles.
- Advanced English language. Portuguese language (a plus)
- Advanced knowledge on excel and analytic tools
- Experience with SAP, LOTS (AS400) and SalesForce is a plus.
- A hands-on and solution-oriented mentality that results in a pro-active approach
- Communication and interpersonal skills. Customer oriented. Growth mindset. Teamwork
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
**Primary Work Location**: ESP San Agustin del Guadalix
**Additional Locations**:
**Work Shift**:
-
Customer Care Representative
hace 2 semanas
Madrid, España Central Parking A tiempo completoCustomer Care Representative Part-time (Spain)At EasyPark, we love cities.We love them for work, for play and everything in between.That's why our mission is to make life in cities that much easier – by taking care of the parking.With the use of technology, we break barriers, helping improve the urban experience.Our aim is to create a scenario where...
-
Customer Care Representative
hace 2 semanas
Madrid, España Central Parking A tiempo completoCustomer Care Representative Part-time (Spain) At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario...
-
Customer Care Representative
hace 2 semanas
Madrid, España Parking Network Bv A tiempo completo.Customer Care Representative Part-time (Spain) At EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where...
-
Customer Care Representative Italian
hace 7 días
Madrid, España Ria A tiempo completoCustomer Care Representative Italian (Temporary) Ria Madrid, SpainCustomer Care Representative Italian (Temporary) Ria Madrid, Spain Posted 1 day ago Permanent CompetitiveCustomer Care Representative - Italian SpeakerRia Money Transfer is seeking an enthusiastic and dedicated Italian Speaker Customer Care Representative to join our team in Madrid, Spain. As...
-
Customer Care Representative
hace 7 días
Madrid, España Jr Spain A tiempo completocol-wideJob Description:Customer Care Representative Part-time (Spain)At EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to...
-
Customer Care Representative French
hace 23 horas
Madrid, España Ria A tiempo completoCustomer Care Representative French (Temporary)Ria Madrid, SpainCustomer Care Representative - French SpeakerRia Money Transfer is seeking an enthusiastic and dedicated French Speaker Customer Care Representative to join our team in Madrid, Spain. As a Customer Care Representative, you will play a key role in providing exceptional service to our customers by...
-
Customer Care Representative
hace 2 semanas
Madrid, España Parking Network Bv A tiempo completoCustomer Care Representative Part-time (Spain) At EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where...
-
Customer Care Representative Part-Time
hace 2 semanas
Madrid, España Easypark Group A tiempo completo.At EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...
-
Customer Care Representative Part-time
hace 2 semanas
Madrid, Madrid, España EasyPark Group A tiempo completoAt EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not...
-
Customer Care Representative Part-Time
hace 2 semanas
Madrid, España Easypark A tiempo completo.At EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...
-
Customer Care Representative
hace 2 semanas
Madrid, España Xe A tiempo completoAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...
-
Customer Care Representative Part-time
hace 2 semanas
Madrid, Madrid, España EasyPark Group A tiempo completoAt EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...
-
Customer Care Representative Part-time
hace 3 semanas
Madrid, España EasyPark Group A tiempo completoAt EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...
-
Customer Care Representative
hace 2 semanas
Madrid, España Jr Spain A tiempo completocol-wideJob Description:At EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver...
-
Customer Care Representative Part-Time
hace 2 semanas
Madrid, España Easypark Group A tiempo completoAt EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...
-
Customer Care Representative Part-time
hace 4 semanas
Madrid, España EasyPark Group A tiempo completoAt EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier - by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...
-
Customer Care Representative
hace 2 semanas
Madrid, Madrid, España Xe A tiempo completoAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...
-
Customer Care Representative Part-time
hace 11 horas
Madrid, España EasyPark Group A tiempo completoAt EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...
-
Customer Care Representative Part-Time
hace 2 semanas
Madrid, España Easypark A tiempo completoAt EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...
-
Customer Care Representative Part-Time
hace 2 semanas
Madrid, España Easypark Group A tiempo completoAt EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...
