Customer Care Representative

hace 3 meses


Madrid, España BeautyHealth A tiempo completo

About Us

BeautyHealth is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence.

Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

**Job Description**:

- HydraFacial is hiring a Customer Care Representative who will be a customer’s primary point of contact to provide the best possible experience for customers in order taking, processing and returns, responding to customers with complaints and questions in partnership with Commercial and multiple HF function teams
- HERE’S WHAT YOU’LL BE DOING:

- Processing customer orders daily basis in ERP
- Collaborating with internal Logistics and 3PL warehouse teams to ensure order is shipped out in full in a timely manner
- Creating new account/updating current accounts according to sales contracts & License
- Managing open orders by following up on any delay until resolved and order is invoiced
- Assisting customers by answering calls and follow up on their queries
- Handle customer complaints and any quality concerns forwarding & escalating to the appropriate department
- Administering Sales Support projects and programs
- Running and sending out assigned reports to our team
- HERE’S WHAT YOU’LL BRING TO THE ROLE:

- At least 2 years of experience in a sales support, data entry, customer service or similar role.
- A communication wizard
- both written and spoken in Spanish and English
- Incredibly detail oriented
- Tech-savvy with Excel & Outlook, ERP & shipping programs a plus
- What else can you expect with HydraFacial?
- A flexible hybrid working model.
- 22 working Days annual leave plus public holidays every calendar year.
- Pension Plan, Medical Insurance and Critical Illness Insurance.
- Life Insurance.
- Every person here is a key player in our success. We are firm believers in making the little things count each day so that the big things will follow. If this sounds like you, come check us out This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox.

BeautyHealth is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, sex, religion, sexual orientation, national origin, gender identity, gender expression, age, disability, genetic information, pregnancy or any other protected characteristic as outlined by color, federal, state or local laws. We are committed to working with and providing accommodation to applicants with physical and mental disabilities.



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