Senior Account Customer Success Manager

hace 1 mes


Madrid, España Palo Alto Networks A tiempo completo

Job DescriptionYour CareerAccount Customer Success Managers serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks' products. Account Customer Success Managers operate across Cyber, Cloud, and Network Ops technologies paired with subject matter experts. We work with customers to deliver value and maximize the security & value of their investments in Palo Alto Networks products. In this role, you will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world's largest and most well-known organizations.Your Impact Account ManagementKey account ownership and relationship management for Palo Alto Networks' largest customersOperate as primary point of contact for multiple product lines supporting the customer journeyOperating cross-functionally with clients, end users through C-suite, and internal partners across product lines - Cloud, DevSecOps, Network, and AI securityCustomer ImpactOwn customer planning, deployment, adoption, account-level reviews, and escalationsBuilds and manages the customized product delivery to the customer's tech environmentUnderstands Customer Security Priorities and is able to translate it to Success PlansPartnershipPartner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewalsPartner with Post-Sales teams as Professional Services, Customer Success & SupportEngage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services#J-18808-Ljbffr



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