Customer Success Account Manager

hace 3 meses

Madrid, España Microsoft A tiempo completo

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

**As a Customer Success Account Manager (CSAM),** you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.

The CSAM role is a leader on the account team who partners with the ATU to programmatically align the consumption plan to the account plan and leads the delivery execution and support team. The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.

**Responsibilities**:
**Key Accountabilities include**:
**Partner with your customer and Account Team**
- Bring Customer and industry insights to the Account Planning rhythm to lead prioritized programs that drive outcomes across all solution areas.

**Accountable for the Consumption plan**
- In partnership with the account team, accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes.

**Engages Customer Sponsors**
- Establishes and nurtures strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight. and manage the communication & escalation strategies with customer stakeholders.

**Leverages technology knowledge**
- Has the technical depth and confidence to identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as needed

**Accountable for Delivery Orchestration & Support Outcomes that support Solution and Operational Health outcomes**
- Provides leadership and orchestration across the Success & Support (CSU) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams.
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

**Account Planning**
- Drives conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
- Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads.

**Qualifications**:
We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.

**Qualifications**

Required/Minimum Qualifications

**Experience**:5+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.

Relevant work experience within customer industry.

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

**Leadership**:This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and Customer resources who may be engaged in the delivery of complex solutions for overall customer success.

**Relationship Building**: Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engag

  • Customer Success Account Manager

    hace 6 días

    Madrid, Madrid, España Microsoft A tiempo completo

    Job Title: Customer Success Account ManagerMicrosoft is seeking a highly motivated and experienced Customer Success Account Manager to join our team. As a key member of our account team, you will be responsible for driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.Key...

  • Customer Success Account Manager

    hace 6 días

    Madrid, Madrid, España Microsoft A tiempo completo

    Job Title: Customer Success Account ManagerMicrosoft is seeking a highly motivated and experienced Customer Success Account Manager to join our team. As a key member of our account team, you will be responsible for driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.Key...

  • Customer Success Account Manager

    hace 2 meses

    Madrid, España Microsoft A tiempo completo

    .Customer Success Account ManagerMadridMadrid, Community of Madrid, ES Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer success and growth through strategic account management, business transformation, and global transformation expertise.Key ResponsibilitiesDevelop and execute customer success plans to...

  • Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer success and growth through strategic account management, business transformation, and global transformation expertise.Key ResponsibilitiesDevelop and execute customer success plans to...

  • Customer Success Manager

    hace 1 mes

    Madrid, España Amadeus A tiempo completo

    Job TitleCustomer Success ManagerSummary of the roleResponsible for managing strategic customer(s) empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.The Customer Success Manager (CSM) aim to bring in more expertise to support our customer business expansion.Responsible for understanding...

  • Customer Success Account Manager

    hace 3 meses

    Madrid, España Microsoft A tiempo completo

    Overview Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the...

  • Customer Success Manager

    hace 2 meses

    Madrid, España Amadeus A tiempo completo

    Job TitleCustomer Success ManagerSummary of the roleResponsible for managing strategic customer(s) empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.The Customer Success Manager (CSM) aims to bring in more expertise to support our customer business expansion. Responsible for understanding...

  • Customer Success Account Manager

    hace 2 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Job SummaryWe are seeking a highly motivated and experienced Customer Success Account Manager to join our team at Microsoft. As a key member of our account team, you will be responsible for driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.Key ResponsibilitiesPartner...

  • Customer Success Account Manager

    hace 2 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    Job SummaryWe are seeking a highly motivated and experienced Customer Success Account Manager to join our team at Microsoft. As a key member of our account team, you will be responsible for driving customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships.Key ResponsibilitiesPartner...

  • Customer Success Account Manager

    hace 3 meses

    Madrid, España Microsoft A tiempo completo

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...

  • Senior Account Customer Success Manager

    hace 1 mes

    Madrid, España Palo Alto Networks A tiempo completo

    Job DescriptionYour CareerAccount Customer Success Managers serve with an account-centric focus managing the customer lifecycle serving as the Voice of the Customer. In this role, you will operate as the point of contact for the post-sales journey driving adoption and consumption across the breadth of Palo Alto Networks' products. Account Customer Success...

  • Senior Account Customer Success Manager

    hace 7 días

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RolePalo Alto Networks is seeking a highly skilled Senior Account Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption and growth across our products and services.Key ResponsibilitiesManage key customer relationships and develop strategic plans to...

  • Senior Account Customer Success Manager

    hace 6 días

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RolePalo Alto Networks is seeking a highly skilled Senior Account Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for driving customer adoption and growth across our products and services.Key ResponsibilitiesManage key customer relationships and develop strategic plans to...

  • Customer Success Account Manager

    hace 3 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    About the RoleMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the...

  • Customer Success Account Manager

    hace 2 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

    About the RoleMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the...

  • Senior Account Customer Success Manager

    hace 3 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job SummaryWe are seeking a highly skilled Account Customer Success Manager to join our team at Palo Alto Networks. As a key member of our organization, you will be responsible for managing the customer lifecycle, serving as the Voice of the Customer, and driving adoption and consumption across our products.About the RoleIn this role, you will operate as the...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España SAP SE A tiempo completo

    About the RoleSAP SE is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans to ensure customer satisfaction and retention.Global...

  • Customer Success Manager

    hace 2 semanas

    Madrid Centro, Madrid, España SAP SE A tiempo completo

    About the RoleSAP SE is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer outcomes, renewals, expansions, and upsells.Key ResponsibilitiesCustomer Success: Develop and execute customer success plans to ensure customer satisfaction and retention.Global...

  • Senior Account Customer Success Manager |

    hace 2 meses

    Madrid, España Palo Alto Networks A tiempo completo

    .Job DescriptionYour Career Account Customer Success Managers serve with an account-centric focus managing the customer lifecycle, serving as the Voice of the Customer.In this role, you will operate as the point of contact for the post-sales journey, driving adoption and consumption across the breadth of Palo Alto Networks' products.Account Customer Success...