Customer Success Account Manager

hace 5 meses

Madrid, España Microsoft A tiempo completo

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

**As a Customer Success Account Manager (CSAM),** you are the primary customer facing role responsible for customer success through delivery management of cross-functional programs and strong customer and internal stakeholder relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers in support of their digital journey and empowering them to achieve more and accelerating customer value.

The CSAM role is a leader on the account team who partners with the ATU to programmatically align the consumption plan to the account plan and leads the delivery execution and support team. The CSAM orchestrates prioritized programs, projects, and milestones for customer business value realization and consumption.

**Responsibilities**:
**Key Accountabilities include**:
**Partner with your customer and Account Team**
- Bring Customer and industry insights to the Account Planning rhythm to lead prioritized programs that drive outcomes across all solution areas.

**Accountable for the Consumption plan**
- In partnership with the account team, accountable for the development and execution of the internal and customer-facing aspects cross-cloud consumption plan, identifying and activating technical resources to deliver customer outcomes.

**Engages Customer Sponsors**
- Establishes and nurtures strong sponsorship and manages the relationships with the customer to drive the execution of the support coverage model, consumption roadmap & delivery execution oversight. and manage the communication & escalation strategies with customer stakeholders.

**Leverages technology knowledge**
- Has the technical depth and confidence to identify and propose outcomes related to the deployment and health of customer solutions and workloads, leveraging deeper technical resources as needed

**Accountable for Delivery Orchestration & Support Outcomes that support Solution and Operational Health outcomes**
- Provides leadership and orchestration across the Success & Support (CSU) team, Microsoft technical specialists, customer technical teams, Microsoft and partner project teams.
- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

**Account Planning**
- Drives conversations with customers that present the strategic alignment between the customer objectives and support contract to set a long-term strategy for consumption aligned to those priorities.
- Plans a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads.

**Qualifications**:
We are looking for a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently. As the CSAM you will drive consumption planning & execution, as well as the acceleration of cloud adoption from Pilot/MVP to production for customer cloud engagements. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with key account team unit members and business partners who are supporting customer success.

**Qualifications**

Required/Minimum Qualifications

**Experience**:5+ years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred.

Relevant work experience within customer industry.

Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).

**Leadership**:This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and Customer resources who may be engaged in the delivery of complex solutions for overall customer success.

**Relationship Building**: Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engag

  • Customer Success Account Manager

    hace 4 semanas

    Madrid, Madrid, España Microsoft A tiempo completo

        Job Summary:We are seeking a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers that have a significant number of key cross-cloud workload engagements running concurrently.About the Job:This role is a leader on the account team who partners with the ATU to programmatically align the...

  • Customer Success Account Manager

    hace 5 meses

    Madrid, España Microsoft A tiempo completo

    Overview Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the...

  • Customer Success Account Manager

    hace 5 meses

    Madrid, España Microsoft A tiempo completo

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes...

  • Senior Account Customer Success Manager

    hace 1 mes

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job DescriptionYour CareerAs a Senior Account Customer Success Manager at Palo Alto Networks, you will serve as the Voice of the Customer, managing the customer lifecycle with an account-centric focus. You will operate as the point of contact for the post-sales journey, driving adoption and consumption across our products. You will work closely with CISOs,...

  • Senior Customer Success Account Manager

    hace 4 semanas

    Madrid, España Microsoft A tiempo completo

    Are you a tech-savvy, cloud enthusiastic person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be the key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed and...

  • Senior Customer Success Account Manager

    hace 3 semanas

    Madrid, España Microsoft A tiempo completo

    .Are you a tech-savvy, cloud enthusiastic person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be the key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed and...

  • Senior Customer Success Account Manager

    hace 2 semanas

    Madrid, España Microsoft A tiempo completo

    .Are you a tech-savvy, cloud enthusiastic person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be the key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed and...

  • Senior Customer Success Account Manager

    hace 3 semanas

    Madrid, España Microsoft A tiempo completo

    Are you a tech-savvy, cloud enthusiastic person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be the key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed and...

  • Senior Customer Success Account Manager

    hace 3 semanas

    Madrid, España Microsoft A tiempo completo

    Are you a tech-savvy, cloud enthusiastic person that has Cloud and IT (information technology) Service Management blood running in your veins?Do you want to be the key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use?Do you get your energy from making your customers succeed and in...

  • Customer Success Manager

    hace 1 mes

    Madrid, España Mercell A tiempo completo

    .Working at Mercell At Mercell, we're on a mission to revolutionize public procurement, making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. That's what we're all about. With a dynamic culture built on continuous...

  • Customer Success Account Manager

    hace 1 mes

    Madrid, Madrid, España Microsoft A tiempo completo

    Job SummaryWe are seeking a highly motivated and passionate Customer Success Account Manager to drive program management for strategic customers with significant cross-cloud workload engagements.Key ResponsibilitiesDrive consumption planning and execution for cross-cloud workloadsAccelerate cloud adoption from pilot to productionProvide cross-engagement...

  • Senior Customer Success Account Manager

    hace 3 semanas

    Madrid, España Microsoft A tiempo completo

    Are you a tech-savvy, cloud enthusiastic person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be the key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed and...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Mercell A tiempo completo

    About the RoleAs a key member of our Customer Success team, you will be responsible for establishing and maintaining strong relationships with our customers in the private sector and public sector suppliers in Norway. Your primary goal will be to ensure our customers achieve their desired business outcomes and realize value from their investment in...

  • Customer Success Manager

    hace 6 meses

    Madrid, España GTT Communications A tiempo completo

    Job Title: Customer Success Manager About GTT: We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit Role...

  • Customer Success Account Manager

    hace 7 meses

    Madrid, España Microsoft A tiempo completo

    Are you a tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making...

  • Customer Success Manager

    hace 2 semanas

    Madrid, España Clarivate Analytics A tiempo completo

    .We are looking for an experienced Customer Success Manager to join our global Customer Success team! As a Customer Success Manager, you will play a critical role in retaining Clarivate's current business, identifying and mitigating risk, and supporting the growth of key customers. Working proactively with Customers, you will help drive value derived from...

  • Customer Success Manager

    hace 1 mes

    Madrid, Madrid, España SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention through proactive engagement and strategic partnership.Key Responsibilities Develop and execute customer success plans to ensure customer satisfaction and...

  • Customer Success Technical Account Manager

    hace 8 horas

    Madrid, Madrid, España Uberall Inc. A tiempo completo

    Company Overview: Uberall Inc. is a leading provider of location-based marketing solutions, empowering businesses to thrive locally and connect with customers through search, discovery, engagement, and conversion.Salary: The estimated salary for this position is $80,000 - $110,000 per year, depending on experience and qualifications.Job Description: As a...

  • Customer Success Manager

    hace 2 semanas

    Madrid, España Trellix A tiempo completo

    .The Customer Success Manager (CSM) drives customer loyalty and adoption of Trellix Solutions. You will report to the Director of Customer Success. You will consult with enterprise customer employees across the spectrum of system administrators to Chief Security Officers (CSO). You will articulate the value of Trellix solutions and services that inspires the...

  • Senior Account Customer Success Manager

    hace 1 mes

    Madrid, España Palo Alto Networks A tiempo completo

    Job Description Your Career Account Customer Success Managers serve with an account–centric focus managing the customer lifecycle serving as the Voice of the Customer.In this role, you will operate as the point of contact for the post–sales journey driving adoption and consumption across the breadth of Palo Alto Networks' products.Account Customer...