Lead Tutor Support Specialist

hace 7 días

Córdoba, España Varsity Tutors A tiempo completo

Lead Tutor Operations Specialist

Varsity Tutors is building a global on-demand expert network and is on a mission to help people learn by seamlessly connecting experts and learners in any subject, anywhere, anytime. The Lead, Tutor Support will support a team of Operations Support Specialists providing platform support and tutor engagement responsibilities. This role will serve different aspects of market operations connected but not limited to tutor accounts and the live learning platform. We are looking for candidates with an interest in working in a fast-paced, mission-driven environment. The ideal candidate easily adapts to the needs of the organization, is a problem solver and self-starter, and has a passion for fulfilling our company's mission of helping people learn.

Qualifications:

2+ years of experience with customer service, tutoring, and/or managerial experience

Excellent English verbal and written communication skills

Strong analytical and problem-solving skills

Ability to work independently and prioritize work

Ability to work evenings and weekends

Responsibilities:

Assess and understand the needs of clients and tutors

Demonstrate a high level of administrative skill, (i.e. making tracking documents; generating timely reports to facilitate workflow; identifying and triaging potential roadblocks to success, etc.)

Resolve tutor concerns to create an optimal tutoring experience

Communicate across teams to ensure successful implementation and client success

Identify areas needing additional support and direct team resources appropriately

Address escalations in a timely, professional, and thorough manner and appropriately escalate to managers when necessary

Provide support and answer questions for Operations Support Specialists when manager is not available

Work as "Manager on Duty" on weekends as assigned by manager

Demonstrates accountability for work and results

Very comfortable with ambiguity, able to pivot to meet the needs of the business

Monitor team pace to SLA goals

Evaluate and coach team members to ensure they meet quality expectations

Help the manager run team meetings

Apply acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of widely varied scope and complexity

Continues to acquire higher-level knowledge and skills

Exercise judgment within defined guidelines and best practices to resolve issues and/or make working decisions within the area of specialization

Impact the quality of own work and the work of others on the team

Assist with training of new OSS as directed by management

Collaborate with others to support testing, projects, and data collection

Leadership Principles and Culture:

Builds Teams: Leads the work of hiring and promoting bar-raising talent. Responsible for employee development, even when it means moving people to other areas to help them grow.

Thinks Big: Sets ambitious and audacious goals and is willing to consider boldly different solutions to achieve them.

Insists on High Standards : Recognizes that yesterday's extraordinary is today's ordinary. Identifies and articulates high standards and pushes themselves and the teams to reach them.

Possesses a Bias for Action: Recognizes that most decisions are not one-way doors and demonstrates strong bias for speed, but makes decisions and acts with the speed that is appropriate to the circumstances.

Builds Trust: Establishes trust, even with those who think differently. Actively listens, seeks to understand, and is kindly candid in conversation. Humbly owns mistakes, even when it's uncomfortable.

Goes Deep: Understands the details and audits frequently. When inconsistencies exist between expected results and anecdotes, tenaciously digs into why. Rolls up their sleeves and do what's needed.

Has Conviction: Insists on having the conversation "in the room" and actively participates, even when it's exhausting. Does not capitulate for the sake of consensus, nor "pocket vetos" decisions. Fully committed once a decision has been made.

Delivers Results : Leaders identify what needs to be accomplished and deliver quality, timely results. When setbacks occur, leaders persevere and overcome.

Is Right, a Lot: Most decisions and suggestions prove to be correct, given a situation's context, when judged over time.

Apolitical: Embraces and supports Nerdy as an apolitical company and recognizes that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.

Varsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)

#J-18808-Ljbffr

  • Lead Tutor Support Specialist

    hace 7 días

    Córdoba, España Varsity Tutors A tiempo completo

    .Lead Tutor Operations SpecialistVarsity Tutors is building a global on-demand expert network and is on a mission to help people learn by seamlessly connecting experts and learners in any subject, anywhere, anytime. The Lead, Tutor Support will support a team of Operations Support Specialists providing platform support and tutor engagement responsibilities....

  • Lead Tutor Support Specialist

    hace 7 días

    Córdoba, España Varsity Tutors A tiempo completo

    Lead Tutor Operations Specialist Varsity Tutors is building a global on-demand expert network and is on a mission to help people learn by seamlessly connecting experts and learners in any subject, anywhere, anytime. The Lead, Tutor Support will support a team of Operations Support Specialists providing platform support and tutor engagement responsibilities....

  • Lead Generation Specialist

    hace 3 días

    Córdoba, España Gensigma Llc A tiempo completo

    Position: Lead Generation SpecialistCompany Overview:At GenSigma, we are a global leader in IT and staffing solutions, founded in 2015. We specialize in delivering innovative solutions to our clients across the globe, with a focus on growth and operational excellence. Our team thrives on creating impactful connections for businesses and providing...

  • Lead Generation Specialist

    hace 3 días

    Córdoba, España Gensigma Llc A tiempo completo

    Position: Lead Generation Specialist Company Overview: At GenSigma , we are a global leader in IT and staffing solutions, founded in 2015.We specialize in delivering innovative solutions to our clients across the globe, with a focus on growth and operational excellence.Our team thrives on creating impactful connections for businesses and providing...

  • Lead Generation Specialist

    hace 3 días

    Córdoba, España Gensigma Llc A tiempo completo

    Position: Lead Generation SpecialistCompany Overview:At GenSigma, we are a global leader in IT and staffing solutions, founded in 2015. We specialize in delivering innovative solutions to our clients across the globe, with a focus on growth and operational excellence. Our team thrives on creating impactful connections for businesses and providing...

  • ? Inicio Inmediato: Client Support Specialist

    hace 1 mes

    Córdoba, España Gnm Salon Apparel A tiempo completo

    Elevate Your Career as a Client Support Specialist!Are you passionate about delivering exceptional customer service and solving problems with a smile? Join our fast-growing team and help us redefine client support in the eCommerce and Customer Experience landscape!About the Role:As a Client Support Specialist, you'll be the friendly face of our company,...

  • Supply Chain Management Specialist

    hace 2 semanas

    Córdoba, Córdoba, España Hitachi Vantara Corporation A tiempo completo

    Job Title: Factory SCM SpecialistAbout the Role:Hitachi Energy is a pioneering technology leader dedicated to advancing the world's energy system. Our transformers business unit offers a range of products and services, including liquid-filled and dry-type transformers, as well as complete life-cycle support. We are currently seeking a Factory SCM Specialist...

  • Supply Chain Management Specialist

    hace 2 semanas

    Córdoba, Córdoba, España Hitachi Vantara Corporation A tiempo completo

    Job Title: Factory SCM SpecialistAbout the Role:Hitachi Energy is a pioneering technology leader dedicated to advancing the world's energy system. Our transformers business unit offers a range of products and services, including liquid-filled and dry-type transformers, as well as complete life-cycle support. We are currently seeking a Factory SCM Specialist...

  • Business Operations Support Specialist

    hace 3 semanas

    Córdoba, Córdoba, España Arrow enterprise computing solutions S.A.U. A tiempo completo

    About Arrow Enterprise Computing Solutions S.A.U.Arrow Enterprise Computing Solutions S.A.U. is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers...

  • Business Operations Support Specialist

    hace 3 semanas

    Córdoba, Córdoba, España Arrow enterprise computing solutions S.A.U. A tiempo completo

    About Arrow Enterprise Computing Solutions S.A.U.Arrow Enterprise Computing Solutions S.A.U. is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's leading technology manufacturers...

  • Client Application Support Specialist

    hace 3 semanas

    Córdoba, Córdoba, España Global Payments, Inc. A tiempo completo

    About This RoleAt Global Payments, Inc., we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking a highly skilled and motivated individual to join our dynamic team as a Client Application Support Specialist.Key ResponsibilitiesResolve client and/or merchant technical...

  • Client Application Support Specialist

    hace 3 semanas

    Córdoba, Córdoba, España Global Payments, Inc. A tiempo completo

    About This RoleAt Global Payments, Inc., we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking a highly skilled and motivated individual to join our dynamic team as a Client Application Support Specialist.Key ResponsibilitiesResolve client and/or merchant technical...

  • Global Digital Transformation Specialist Quality

    hace 4 meses

    Córdoba, España Hitachi Energy Ltd A tiempo completo

    .DescriptionHitachi Energy Transformers Business Solutions IT Organization is seeking a Digital Transformation Specialist who will drive strategic digital initiatives in the area of quality.As Digital Transformation Specialist you will lead the high-impact portfolio, bridge technology and business need, and deliver tangible results.You are accountable for...

  • Supply Chain Management Specialist

    hace 2 semanas

    Córdoba, Córdoba, España Hitachi Automotive Systems Americas, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Factory SCM Specialist to join our team at Hitachi Energy Spain, S.A.U. in Cordoba, Spain.Key ResponsibilitiesSupport the Factory SCM in various daily tasks to ensure a smooth workflow.Liaise with the Planning & Fulfillment team to manage ERP data, including supplier contact details, allocation plans, prices, lead...

  • Supply Chain Management Specialist

    hace 2 semanas

    Córdoba, Córdoba, España Hitachi Automotive Systems Americas, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Factory SCM Specialist to join our team at Hitachi Energy Spain, S.A.U. in Cordoba, Spain.Key ResponsibilitiesSupport the Factory SCM in various daily tasks to ensure a smooth workflow.Liaise with the Planning & Fulfillment team to manage ERP data, including supplier contact details, allocation plans, prices, lead...

  • Factory Scm Specialist

    hace 7 días

    Córdoba, España Hitachi Energy Spain, S.A.U. A tiempo completo

    Description General Information: Hitachi Energy is a pioneering technology leader whose mission is to advance the world's energy system to be more sustainable, flexible, and secure.Our transformers business unit offers liquid-filled and dry-type transformers, as well as services for complete life-cycle support, including replacement parts and components.Our...

  • Factory Scm Specialist

    hace 2 semanas

    Córdoba, España Hitachi Vantara Corporation A tiempo completo

    Description General Information: Hitachi Energy is a pioneering technology leader whose mission is to advance the world's energy system to be more sustainable, flexible, and secure.Our transformers business unit offers liquid-filled and dry-type transformers, as well as services for complete life-cycle support, including replacement parts and components.Our...

  • Factory Scm Specialist

    hace 1 mes

    Córdoba, España Hitachi Vantara Corporation A tiempo completo

    Description General Information: Hitachi Energy is a pioneering technology leader whose mission is to advance the world's energy system to be more sustainable, flexible, and secure. Our transformers business unit offers liquid-filled and dry-type transformers, as well as services for complete life-cycle support, including replacement parts and components....

  • Factory SCM Specialist

    hace 3 semanas

    Córdoba, Córdoba, España Hitachi Automotive Systems Americas, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Factory SCM Specialist to join our team at Hitachi Energy. The successful candidate will be responsible for supporting the Factory SCM on assigned tasks, including liaison with the Planning & Fulfillment team in the ERP data management under SCM responsibility.Key ResponsibilitiesSupport the Factory SCM on assigned...

  • Factory SCM Specialist

    hace 3 semanas

    Córdoba, Córdoba, España Hitachi Automotive Systems Americas, Inc. A tiempo completo

    Job SummaryWe are seeking a highly skilled Factory SCM Specialist to join our team at Hitachi Energy. The successful candidate will be responsible for supporting the Factory SCM on assigned tasks, including liaison with the Planning & Fulfillment team in the ERP data management under SCM responsibility.Key ResponsibilitiesSupport the Factory SCM on assigned...