Client Application Support Specialist

hace 2 semanas

Córdoba, Córdoba, España Global Payments, Inc. A tiempo completo
About This Role

At Global Payments, Inc., we are driven by our passion for success and our commitment to delivering best-in-class payment technology and software solutions. We are seeking a highly skilled and motivated individual to join our dynamic team as a Client Application Support Specialist.

Key Responsibilities
  • Resolve client and/or merchant technical support issues relating to point of service (POS) products, including dial-up card swipe terminals.
  • Provide standardized responses to clients by utilizing established documentation and processes.
  • Enter required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
  • Build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
Requirements
  • High School Diploma or Equivalent
  • Typically No Relevant Experience Required
  • Preferred Qualifications: Typically Minimum 2 Years Relevant Experience, Previous customer service experience
Desired Skills and Capabilities
  • Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
  • Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes.
  • Has little or no role in the decision-making.
  • Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments.
  • Works under close supervision.
  • Basic computer skills.
  • Ability to develop basic payments industry knowledge.

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