Assistant Housekeeping Manager

hace 2 meses

Barcelona, España Ennismore A tiempo completo

.SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinaryJob DescriptionWhat you'll doWe are looking for an experienced Assistant Housekeeping Manager to join the pre-opening team at SLS Barcelona. Under the guidance of the Housekeeping Manager, you will be responsible for supervising the overall operation of the housekeeping department.Assist the Housekeeping Manager in all kind of daily operations and the overall department management, including third party companies.Control of budget and monthly financial closure of the department costs.Ensure all departmental service standards and sequences of service are being upheld.Work collaboratively with all housekeeping partners on a day-to-day basis.Maintain a close relationship with the Front Office and Engineering Team.Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.Maintain proper inventory levels, managing cost per room for supplies.Plan, assign work and establish performance and development goals for employees.Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.Supervise laundry operations.Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.Ensure staff is properly trained and has the tools and equipment to carry out job duties.Promote teamwork and quality service through daily communication and coordination with other department managers.May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.QualificationsWhat we are looking for...Minimum of 3 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.Previous experience with pre-opening of a hotel is a big plus.Someone who understands, celebrates and embraces the SLS brand values

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