Assistant Housekeeping Manager

hace 2 días

Barcelona, Barcelona, España Sls A tiempo completo
Job Title: Assistant Housekeeping Manager

We are seeking an experienced Assistant Housekeeping Manager to join our pre-opening team at SLS Barcelona. As a key member of our housekeeping department, you will be responsible for supervising the overall operation of the housekeeping team.

Key Responsibilities:
  • Assist the Housekeeping Manager in daily operations and department management, including third-party companies.
  • Control budget and monthly financial closure of department costs.
  • Ensure all departmental service standards and sequences of service are being upheld.
  • Work collaboratively with all housekeeping partners on a day-to-day basis.
  • Maintain a close relationship with the Front Office and Engineering Team.
  • Ensure guest satisfaction - address guest issues as they arise and provide prompt correspondence if necessary.
  • Maintain proper inventory levels, managing cost per room for supplies.
  • Support in managing day-to-day staffing requirements.
  • Plan, assign work and establish performance and development goals for employees.
  • Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.
  • Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.
  • Supervise laundry operations.
  • Support in handling complaints and special requests and needs of the guests, VIPs and repeat visitors to achieve complete guest satisfaction.
  • Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other department managers.
  • May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.
  • Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.
Requirements:
  • Minimum of 3 years of housekeeping experience, preferably in an upscale or lifestyle brand hotel.
  • Previous experience with pre-opening of a hotel is a big plus.
  • Someone who understands, celebrates and embraces the SLS brand values.
  • Proven team leader with a high level of energy and motivation, a natural at managing and inspiring others in a way that gets the best out of them.
  • Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
  • Excellent verbal and written communication skills.
  • Fluent in Spanish and English.
What We Offer:
  • The opportunity to join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
  • The chance to challenge the norm and work in an environment that is both creative and rewarding.
  • Become part of a team that's very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
  • A competitive package and plenty of opportunity for development.
  • Excellent discounts across the entire Ennismore family of brands.

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