Rated Customer Success Associate
hace 18 horas
Rated Customer Success Associate - German SpeakerFull-timeWork smart, have fun and make an impact
Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis? Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
We are currently looking for a Rated Customer Success Associate to help develop EcoVadis' rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.
Duties include: Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.Engage with customers via phone, email and video calls.Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process.Encourage customers to use all features available to them.Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers.Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts.Develop trusted advisor relationships with key account stakeholders, and executives.Assist customers in more effectively utilizing the EcoVadis platform to suit their specific business needs and handling internal/external requests.Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.Prepare reports on accounts/market status.Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.As we continue to grow, you may be asked to contribute towards other tasks.
Minimum Requirements: 2+ years in an onboarding or account management, ideally in a B2B environment.Passionate about excellent customer service.Attention to detail and a clear communicator.Passion for sustainability.Fluent English and German.Experience with Salesforce or CRM software preferred.Proactive in suggesting, designing and implementing ideas and improvements.Comfortable working in a fast-paced, high-growth environment, and able to adapt quickly to changes.Team player.Location: Barcelona based - Hybrid work
Start date: ASAP
Contract of Employment: Full time
Benefits: Casual and very friendly work environment.Hybrid work organization (from the office or from home).Home office allowance program.Working from anywhere policy.Opportunity to work in a truly international atmosphere.Base salary + variable compensation plan.GRSP and TFSA matching program available.Meals and Transportation Vouchers (Cobee card).Wellness and Healthcare benefits: Health, Wellness, and Dental Benefits.Please share with us your English CV and we can guarantee a response to every application. A new job with purpose awaits you Don't fit all the criteria but still think you'd be a good candidate? Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We're interested in hiring capable people, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs? Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you can demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions and neurodiverse candidates. If you need any adjustments, please let the hiring team know.
EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique.
#J-18808-Ljbffr
-
Customer Success Associate
hace 1 mes
Barcelona, Barcelona, España Ecovadis A tiempo completoJob DescriptionWe are seeking a highly motivated and experienced Customer Success Associate to join our team at EcoVadis. As a Rated Customer Success Associate, you will be responsible for the onboarding and account management of our Corporate and Select customers, ensuring they maximize the value they receive from our solutions.Key Responsibilities:Manage a...
-
Rated Customer Success Associate
hace 18 horas
Barcelona, España Ecovadis Germany Gmbh A tiempo completo.Rated Customer Success Associate - German Speaker Full-timeWork smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build...
-
Rated Customer Success Associate
hace 18 horas
Barcelona, España Ecovadis Germany Gmbh A tiempo completo.Rated Customer Success Associate - German Speaker Full-time Work smart, have fun and make an impact! Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build...
-
Rated Customer Success Specialist
hace 1 semana
Barcelona, Barcelona, España Ecovadis A tiempo completoAbout EcoVadisEcoVadis is a leading provider of business sustainability ratings and intelligence. We empower companies to drive positive change in their global supply chains.Job Title: Rated Customer Success AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Rated Customer Success Associate. As a key member of...
-
Rated Customer Success Associate
hace 18 horas
Barcelona, España Ecovadis Germany Gmbh A tiempo completoRated Customer Success Associate - German Speaker Full-timeWork smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability...
-
Rated Customer Success Associate
hace 18 horas
Barcelona, España Ecovadis Germany Gmbh A tiempo completoRated Customer Success Associate - German Speaker Full-time Work smart, have fun and make an impact!Our purpose is to guide all companies toward a sustainable world.EcoVadis is the leading provider of business sustainability ratings.Our solutions are backed by an international team of experts and powerful technology.We analyze data and build sustainability...
-
Rated Customer Success Associate
hace 1 día
Barcelona, España EcoVadis Germany GmbH A tiempo completoRated Customer Success Associate - German Speaker Full-time Work smart, have fun and make an impact! Our purpose is to guide all companies toward a sustainable world. EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build...
-
Customer Success Associate
hace 1 mes
Barcelona, Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoCustomer Success AssociateAt Accs - Ares Customer Care Solutions Gmbh, we are committed to helping fashion companies reduce their environmental impact. As a Customer Success Associate, you will play a crucial role in deploying our Carbonfact platform to customers, ensuring they achieve their sustainability goals. Your responsibilities will include onboarding...
-
Rated Customer Success Associate
hace 4 días
Barcelona, España Ecovadis A tiempo completoJob Description Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.We are currently looking for a Rated Customer Success Associate to help develop EcoVadis' rated customer success program.The successful candidate will be...
-
Rated Customer Success Associate
hace 5 días
Barcelona, España EcoVadis A tiempo completoJob DescriptionFrontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be...
-
Rated Customer Success Associate
hace 16 horas
Barcelona, España EcoVadis A tiempo completoFrontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the...
-
Customer Success Associate
hace 2 meses
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completo.The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Customer Success Associate
hace 2 meses
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG).More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans.However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Customer Success Associate
hace 2 meses
Barcelona, España Accs - Ares Customer Care Solutions Gmbh A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Customer Success Associate
hace 1 mes
Barcelona, España ACCS - ARES Customer Care Solutions GmbH A tiempo completoThe fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these solutions are generalist, so they are not tailored for a fashion brand, which requires detailed insights on the impacts of materials,...
-
Customer Success Associate
hace 2 semanas
Barcelona, Barcelona, España Agicap A tiempo completoAgicap is a leading fintech company that helps SMEs and Mid-Market companies manage their cash flow efficiently. As a Customer Success Associate, you will play a crucial role in replicating our success story in Spain and supporting our rapidly growing customer base. Our unique customer-centric culture, innovative product, and excellent teams have enabled us...
-
Rated Customer Success Associate
hace 6 meses
Barcelona, España Ecovadis A tiempo completoDescription Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains. We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be...
-
Customer Success Associate
hace 1 mes
Barcelona, Barcelona, España Market Control A tiempo completoCustomer Success AssociateWe are a dynamic and growing company, Market Control, with a strong presence in Barcelona. Our team is comprised of professionals from diverse backgrounds, including programming, marketing, and customer support.The international team consists of ten members, making communication and collaboration seamless and enjoyable. We value...
-
Customer Success Associate
hace 6 meses
Barcelona, España Clarivate A tiempo completoWe are looking for a _Customer Success Associate_ join our global Customer Education team! The main purpose of the Customer Success Associate is to manage an assigned territory and book of business associated with Academic & Government Information Solutions and eBooks Customer Success Team. In this role you will provide education materials and services,...
-
Customer Success Associate
hace 6 meses
Barcelona, España Webhelp A tiempo completo**Location** - Barcelona, Spain**Language** - German*** **Description**: Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day. We are looking for a** German-speaking Customer Success Associate (On-site) **to join one of our exciting projects. What...
