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Associate Customer Success Representative
hace 3 meses
.Associate Customer Success RepresentativeArabic Speaking (Digital Engagement)Barcelona, SpainHungry, Honest, Humble, with HeartThe OpportunityDo you love technology? Are you ready to transform the way companies work? If you have a passion for Enterprise Cloud Technology and a vision for the future of business; we want to talk with you.Nutanix (NTNX) is looking for a dynamic Digital Engagement Customer Success Representative to deliver exceptional customer service and improve customer retention and subscription renewals for Nutanix customers. As a Customer Success Representative, you will advise our customers on maximizing the value from a wide array of Nutanix solutions, while playing a key role in helping us realize our revenue goals, including working closely with your peers in our regional sales organization and Renewal Quote Representatives to maximize the renewal revenue and renewal rate. Your day-to-day will include collaboration and coordination with our Field Sales Account Managers and Systems Engineers to focus on the overall adoption and utilization of your existing portfolio to provide an ongoing best-in-class customer experience.We enable your success through personalized onboarding. In 6 months, you will be comfortable with the tools and processes, built positive relationships with your internal and external ecosystem and be able to define a customer engagement plan aligned with your Nutanix account team for Small to Medium sized (SME) Customers in the Middle East. We are confident that within your first year you'll have developed strong relationships with our customers. You'll be driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs & challenges. Working as a collaborative, strategic partner you'll advise them in how to maximize their utilization of Nutanix Solutions to positively impact their day-to-day business and year-end bottom line.Your RoleMaintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals, including (i) Preparation and delivery of progress checks for renewal customers, (ii) License activation workshops, (iii) Commercial reviews, all of which are designed to drive the increased success of renewals.Work cross-functionally with the Sales Organization, Systems Engineering, and Renewal Quoting to provide a holistic customer experience, including escalating any potential up-sell/cross-sell opportunities found through client interactions to field account teams.Work with Account teams and internal resources to negotiate and address customer objections as they arise.Report customer feedback and advocate customer needs in the Nutanix ecosystem.What You Will Bring1 to 3 years of experience in software sales and customer adoption, retention, renewals.Bachelor's degree or equivalent
