Customer Success Representative
hace 1 semana
Qonto is expanding into the Portuguese market, and we're seeking a skilled Customer Success Representative to join our team. As a key member of our CS Portugal team, you'll play a crucial role in establishing our presence in the market by delivering exceptional onboarding experiences and ongoing support to our customers.
Key Responsibilities:
- Be a Qonto Ambassador: Handle onboarding and customer care for Portugal, ensuring a smooth start for new clients and ongoing support
- Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher: Ensure high levels of customer satisfaction by addressing client needs effectively
- Respond to customer inquiries: Balance speed and quality in handling customer inquiries, providing timely and accurate assistance
- Collaborate with the Risk and Compliance team: Improve onboarding procedures and FAQs for Portugal, ensuring compliance and clarity
What You Can Expect:
Market growth and expansion opportunities
Collaborative and dynamic team environment
Continuous learning and professional development
Competitive salary and benefits package
Opportunities for career growth and advancement
Qonto is an equal opportunities employer and welcomes applications from diverse candidates.
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