Customer Success Representative
hace 1 mes
Customer Success Representative
At Qonto, we're passionate about creating a seamless banking experience for SMEs and freelancers. As a Customer Success Representative, you'll play a crucial role in establishing our presence in the Belgian market by delivering exceptional onboarding experiences and ongoing support to our new customers. Working closely with Francesca, our Team Leader, you'll help shape our customer success strategy in this new market, directly impacting Qonto's growth and reputation in Belgium.
Key Responsibilities:
• Handle both onboarding and customer care for Belgium, ensuring a smooth start for new clients and ongoing support.
• Achieve and maintain a Customer Satisfaction (CSAT) score of 85% or higher by addressing client needs effectively.
• Respond to customer inquiries, balancing speed and quality in handling customer inquiries, providing timely and accurate assistance.
• Collaborate with the Risk and Compliance team to improve onboarding procedures and FAQs for Belgium, ensuring compliance and clarity.
What You Can Expect:
• Be part of Qonto's exciting expansion into new European markets, working in a fast-paced, growth-oriented environment.
• Work with a talented team that values continuous improvement, data-driven decision-making, and customer-centric approaches.
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