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Company DescriptionOur mission at Mercure Oxford Hawkwell House is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something for youAs part of our team you will have:Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your potentialJob Description- Maintain complete knowledge of the following (to include but not limited to):- All hotel features / services, hours of operation- Hotel function space, entertainment options, menus and floral decoration options- Hotel safety guidelines and evacuation plan- Scheduled daily group activities- Maintain high level of knowledge of competitors' productAnswer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedureLiaise with banquet team to ensure correct set-up of function to meet clients' needsArrange site inspections for potential clientsPromote positive relations with guests and attend to all requests expediently and courteouslyAcknowledge and handle guests' complaints and comments tactfully and efficiently. Report incidents or other irregularities to managementFollow-up with in-house events to ensure on-going service to the guestDevelop professional relationships with key players in the designated Market segment to build businessMaintain good relationships with counterparts at competing hotelsUp-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenueQualificationsSkills / QualitiesFlexibility,Responsive,Service minded and guest oriented,A thorough and methodical approach,Ability to identify problems,Attention to detail,Dynamic,Additional InformationYour experience and skills include:Ability to work well under pressure in a fast paced environmentAbility to work cohesively and collectively as part of a teamAdd diplomas/certifications required if neededMust be eligible to live and work in the United Kingdom#J-18808-Ljbffr
