Customer & Business Insights Specialist
hace 1 semana
.Work Your Magic with usReady to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginablewith us.Your Role :You would join the Customer & Business Insights team wich is part of the Customer and Sales Excellence WE within the Life Science SLS EMEA Commercial organization.As Customer & Business Insights specialist you will work in close coolaboration with the SLS WE Customer and Sales Excellence, SLS EMEA Sales Leadership Team, IT and Process Excellence translating all the business requirements into technology requirements, starting from the evaluation and definition of the data, creating database solutions, developing and designing technical solutions, tools and dashboards. You'll be fully responsible for all activities related to data architecture in order to develop technical projects as well as support the commercial strategies. The porpouse of this role is to design, deliver and lead data modeling to enable Commercial and Customer Excellence reporting, insights, predictive analytics and generative AI.Specific responsabilities include:Create insightful reporting and dashboards for the commercial organization to increase efficienciesAct as Business Partner, working collaboratively with the Commercial and Customer Excellence organization to understand their needs, and design scorecards and dashboards to support them to drive performance and improve CSAT.Work directly with Commercial and CaSE Management to support them in data analytics topicsUsage of predictive analytics methods to support the development of fact driven management strategiesDevelop of analytics tools in Tableau and Palantir Big Data environmentEvaluate and interpret data, with focus on predictive analytics and insights to support business needsExecute or drive projects as needed and recommend and deliver process improvementsGenerative AIDrive, participate or propose improvement actions and projects to support the Customer Excellence teams and ensure best in class performance.Document any process changes according to ISO guidelinesAct as a role model according to our HIC values to successfully drive change throughout the Customer Excellence organization.Qualifications:Bachelor's degree in Statistics, Data Analytics, Computer Science or related fieldProficient in MS Office, SAP Business Objects, Tableau, CRM (Salesforce.Com), Palantir, KNIME or similarProficient in SQL, R, Python, PySpark, VBA.Advanced proficiency in Excel functions such as complex formulas, macros, Power PivotsProficient working with extracting, formatting, validating and analyzing large data set
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Customer & Business Insights Specialist
hace 1 semana
Madrid, España Acttif A tiempo completoWork Your Magic with us!Ready to explore, break barriers, and discover more? We know you've got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of...
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Business & Customer Insights Expert
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Business & Customer Insights Expert
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Madrid, Madrid, España IE University A tiempo completoOverview:The Business & Consumer Insights Expert will work closely with the B&CI Manager to build a portfolio intended to support 1) brand, 2) market trends, 3) products and 4) customer experience recommendations for IE University.This person used to work under pressure, will participate, and lead data analysis and market research projects collecting...
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