Senior Customer Journey Specialist
hace 2 semanas
Our clients are well-known brands that reach thousands of consumers every day. We work with a combination of domestic ecommerce businesses and multinationals across multiple markets.We've been operating in the UK since 2007 and have expanded into France, Spain, Brazil, Ireland, the Netherlands, Belgium and Mexico. We've developed many longstanding client relationships, as well as in-depth sector expertise.As part of our expanding International business, we are looking for an enthusiastic and dedicatedSenior Customer Journey Specialist You will be tracking all points of customer engagement, addressing customer journey issues, and identifying ways to improve our customer experience.To ensure success as a Senior Customer Journey Specialist, you should exhibit in-depth knowledge of customer engagement channels and experience in subscription-based businesses or similar. A top-notch Customer Journey Specialist will be someone whose expertise results in excellent customer relationship management.Primary Responsibilities: Mapping and documenting the overall Customer Journey. Create detailed maps of the customer's journey across all touchpoints and channels.Develop comprehensive documentation to visualize and communicate the journey stages, interactions, and customer emotions.Analyze customer needs, interactions, and feedback to identify friction points and challenges within the journey.Conduct research to pinpoint critical pain points that affect customer satisfaction and retention.Collaborate with cross-functional teams to brainstorm and design solutions that address identified pain points.Develop and present actionable recommendations to improve the customer experience, backed by data-driven insights.Utilize data analytics tools to gather and interpret customer data, providing insights into behavior and preferences.Work with IT developers, as well as the product, retention, marketing, merchandising, and acquisition tjourney and services and brand awareness.Developing and aligning customer journey strategies with marketing and product initiatives. Taking proactive steps to maintain positive experiences.Monitor and measure the impact of implemented solutions, documenting them and optimizing them as necessary.Qualifications: A bachelor's degree in marketing, communications, business management, or in a related field preferred.At least 5 years' experience as a Customer Journey Specialist, or a similar Customer experience Specialist role within the digital field.Extensive experience in gathering and interpreting customer journey information.Solid knowledge of online customer engagement platforms and channels.Proficiency in MS Office, as well as CX and CRM software.Exceptional interpersonal skillsStrong analyticalskills.Great organizational and time management abilities.Superb communication, collaboration, and problem-solving skills.#J-18808-Ljbffr
-
Quedan 3 Días Customer Care Senior Specialist
hace 2 semanas
Madrid, Madrid, España 1089 Outpayce, S.A.U. A tiempo completoCustomer Care Senior Specialist page is loadedCustomer Care Senior SpecialistApply locations Madrid time type Full time posted on Posted 9 Days Ago job requisition id R16446Job TitleCustomer Care Senior SpecialistAt Outpayce, our goal is to deliver smooth, end-to-end travel payments experiences by helping our customers and travelers to benefit from new...
-
Senior Cx Specialist
hace 1 mes
Madrid, España Celonis A tiempo completoThe Team: The CX team is responsible for architecting an unparalleled experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence) and experience design (leveraging customer insights to design journey...
-
Senior Cx Specialist
hace 3 días
Madrid, España Celonis A tiempo completoThe Team:The CX team is responsible for architecting an unparalleled experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence) and experience design (leveraging customer insights to design journey...
-
Senior Cx Specialist
hace 5 días
Madrid, España Celonis A tiempo completoThe Team:The CX team is responsible for architecting an unparalleled experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence) and experience design (leveraging customer insights to design journey...
-
Senior CX Specialist
hace 2 semanas
Madrid, Madrid, España Celonis A tiempo completoThe Team:The CX team is responsible for architecting an unparalleled experience that ensures each interaction with Celonis is orchestrated to empower every customer to realize perpetual value. Areas of focus include customer understanding (voice of the customer and intelligence) and experience design (leveraging customer insights to design journey...
-
Senior Consultant
hace 3 semanas
Madrid, España Adobe A tiempo completoOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...
-
Digital Customer Success Emea
hace 2 semanas
Madrid, España 1011 Amadeus It Group S.A. A tiempo completo.Digital Customer Success EMEA - Senior Specialist - DACH Market page is loaded Digital Customer Success EMEA - Senior Specialist - DACH Market Apply locations Madrid Bad Homburg time type Full time posted on Posted Yesterday job requisition id R20132 Job TitleDigital Customer Success EMEA - Senior Specialist - DACH Market Summary:As a Digital Customer...
-
Marketing Communications Senior Specialist
hace 2 semanas
Madrid, Madrid, España Amadeus A tiempo completoMarketing Communications Senior Specialist page is loaded Marketing Communications Senior Specialist Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id R17918 Job Title Marketing Communications Senior Specialist At Outpayce, we're on a thrilling journey to revolutionize travel payments, delivering seamless end-to-end...
-
Customer Journey Manager M/h/x
hace 3 semanas
Madrid, España Cegid A tiempo completo**¿Quiénes somos? **:Ven y experimenta una gran variedad de trabajos, ¡únete a nosotros! Cegid es un grupo internacional con más de 4.400 empleados en más de 20 países que apoyan a profesionales en los campos de contabilidad, nóminas y recursos humanos, ERP, fiscalidad y comercio minorista. Cegid diseña soluciones de gestión útiles e innovadoras...
-
Senior Cx Specialist
hace 1 semana
Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms.We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:The CX team is responsible for architecting an unparalleled...
-
Senior CX Specialist
hace 2 semanas
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: The CX team is responsible for architecting an unparalleled...
-
Payment Delivery Senior Specialist
hace 2 semanas
Madrid, Madrid, España Amadeus A tiempo completoJob Title: Payment Delivery Senior SpecialistOutpayce is focused on delivering seamless travel payment experiences, leveraging cutting-edge payment technologies to expedite transactions throughout the entire journey.As a Payment Delivery Senior Specialist, you will oversee the complete delivery process for a range of payment products and services, serving as...
-
Senior CX Specialist
hace 1 semana
Madrid, Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:The CX team is responsible for architecting an unparalleled...
-
Senior CX Specialist
hace 1 mes
Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: The CX team is responsible for architecting an unparalleled...
-
Senior CX Specialist
hace 1 semana
Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: The CX team is responsible for architecting an...
-
Senior CX Specialist
hace 1 semana
Madrid, España Celonis A tiempo completoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: The CX team is responsible for architecting an unparalleled...
-
Mobile App Customer Journey
hace 2 semanas
Madrid, Madrid, España ING A tiempo completoAt ING we are looking for a Mobile App Customer Journey ExpertYour role and work environment:We are looking for a talented and enthusiastic Mobile App Customer Journey Expert to join our Everyday Engagement tribe Team and our way of working is through Agile methodologies.The responsibility of this team is to have the digital platform our customers brag about...
-
Senior Customer Marketing Specialist Diabetes
hace 2 semanas
Madrid, España Medtronic A tiempo completo.Careers that Change LivesMedtronic is hiring a Senior Customer Marketing Specialist responsible for overseeing and designing the support programmes and platform all across the customers' journey within Medtronic therapy, in collaboration with stakeholders across Medtronic Diabetes, including teams at Global, regional and country level.In the role, you will...
-
Finance Operations Senior Specialist
hace 2 semanas
Madrid, Madrid, España 1089 Outpayce, S.A.U. A tiempo completoFinance Operations Senior Specialist page is loaded Finance Operations Senior Specialist Apply locations Madrid time type Full time posted on Posted Yesterday job requisition id R18952 Job TitleFinance Operations Senior Specialist Diversity & InclusionWe are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs,...
-
Madrid, España Amazon A tiempo completo.Customer Optimization Specialist, Customer Optimization & Acceleration Job ID: 2685603 | AWS EMEA SARL (Spain Branch) - G84As an AWS Customer Optimization Specialist on our collaborative worldwide team, you'll play a pivotal role in driving IT transformation for fast-growing companies. This is a unique opportunity to leverage your business and technical...
