Gl Manager, Customer Engagement Data
hace 7 días
**Major accountabilities**:
- Implement data management strategy and processes for the Customer Engagement space
- Enable Customer 360º view, ensuring data integration across different data sources (internal and external) to allow generation of actionable insights that lead into personalization of customer experience.
- Design solutions to enable the Customer Engagement domain to consolidate CE data and make it available to generate actionable insights
- Support data model design and implementation to enable business use cases
- Foster data harmonization and use of data standards, ensuring adherence to data governance policies and standards.
- Ensure data quality, accuracy, and completeness across all customer engagement data sets.
- Work with Customer Engagement sub domains to ensure data from different channels is integrated to support and improve Omnichannel Engagement strategy through insights generation.
- Work with cross-functional teams to ensure relevant data sources are identified, properly integrated and available for reporting and analysis, to enable data-driven decision making.
- Collaborate closely with Global Platform & Architectural teams to develop global data platforms, define reporting and analytical layers, ensuring they are fit for purpose and support business use cases.
- Translate business requirements into use cases to define reporting and analytical layers leveraging global data platforms.
- Carry out change management and communication activities to ensure adoption and engagement.
- Ensure adherence to pharmaceutical industry regulations and compliance standards, working closely with the legal, compliance, security and regulatory teams.
- Collaborate with external partners and vendors to enhance data & insights capabilities.
**Key performance indicators**:
- Improve data integration in CE
- Enable customer 360ª view
- Implement efficiencies (harmonize D&I platform, replace shadow IT platforms)
**Minimum Requirements**:
**Work Experience**:
- 5+ years’ experience working in enterprise data management
- 5+ years’ experience within the pharmaceutical industry
- Track record delivering global solutions
**Skills**:
- Deep knowledge of data analytics tools and techniques, including statistical modelling, data visualization, and predictive analytics
- Expert in data architectures
- Know commercial data in pharma: 3rd party data, Omnichannel Engagement data, activity data, sales...
- Understand and utilize data lakes and cloud data solutions to efficiently manage and analyse large data sets.
- Knowledge on data integration and data management technologies, including ETL processes, data modelling
- Experience with reporting and analytical tools: Qlik, Databricks, Alteryx, Power BI or similar
- Strong communication, collaboration, and stakeholder management skills
- Strong understanding of customer data management, Omnichannel platforms and CRM systems
- Demonstrated experience managing and leading data analytics teams in a global environment
- Experience implementing data governance policies and standards
- Up to date with industry trends and best practices in the data & insights space
**Languages**:
- English.
null
null
-
Global Manager, Customer Engagement Data Mgmt
hace 2 semanas
Madrid, Madrid, España Novartis A tiempo completo2023 will see Sandoz become a standalone organization As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers...
-
Global Manager, Customer Engagement Data Mgmt
hace 3 semanas
Madrid, España Sandoz Farmacéutica, S.A. A tiempo completo2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers...
-
Global Manager, Customer Engagement Data Mgmt
hace 2 meses
Madrid, España Novartis A tiempo completo2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers...
-
Global Manager, Customer Engagement Data Mgmt
hace 4 semanas
Madrid, España Novartis A tiempo completo2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers...
-
Global Manager, Customer Engagement Data Mgmt
hace 2 semanas
Madrid, Madrid, España Sandoz International Gmbh A tiempo completo2023 will see Sandoz become a standalone organization As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions.These will be careers with...
-
Global Associate Director, Customer Engagement Data
hace 3 semanas
Madrid, España Sandoz Farmacéutica, S.A. A tiempo completo2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers...
-
Senior Manager, Customer Engagement Technologies
hace 2 meses
Madrid, España Galderma A tiempo completoDescription The Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...
-
Digital Customer Engagement Lead
hace 4 semanas
Madrid, España Takeda Pharmaceutical A tiempo completo**The Role & What You Will Be Doing** Maximize value to the Customers and Takeda through an integrated digital value proposition that drives measurable customer engagement & actions. Ensure the alignment & connectivity of all internal functions, technical components & channels, and their integration around the customer (also with offline efforts). Champion...
-
Global Associate Director, Customer Engagement Analytics
hace 1 semana
Madrid, España Mygwork A tiempo completo.Job Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company's omnichannel...
-
Global Associate Director, Customer Engagement Analytics
hace 4 semanas
Madrid, España Novartis A tiempo completoJob Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company’s omnichannel...
-
Global Associate Director, Customer Engagement Analytics
hace 1 semana
Madrid, España Sandoz International Gmbh A tiempo completo.Job Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company's omnichannel...
-
Global Associate Director, Customer Engagement Analytics
hace 2 semanas
Madrid, Madrid, España Novartis A tiempo completoJob Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company's omnichannel...
-
Global Associate Director, Customer Engagement
hace 3 semanas
Madrid, España Sandoz Farmacéutica, S.A. A tiempo completo**Job Summary/Purpose**: - Reporting to the Global Customer Engagement Data & Insights Lead, the Global Associate Director, Customer Engagement Analytics will play a key role in the definition and implementation of the customer engagement data strategy. In particular, you will be responsible for setting up the reporting and analytic capability in...
-
Customer Engagement Manage
hace 1 semana
Madrid, España OpenNebula Systems A tiempo completoFor over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds. If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep...
-
Global Associate Director, Customer Engagement
hace 2 semanas
Madrid, Madrid, España Sandoz Farmacéutica, S.A. A tiempo completoJob Summary/Purpose: Reporting to the Global Customer Engagement Data & Insights Lead, the Global Associate Director, Customer Engagement Analytics will play a key role in the definition and implementation of the customer engagement data strategy. In particular, you will be responsible for setting up the reporting and analytic capability in collaboration...
-
Digital Customer Engagement Lead
hace 2 semanas
Madrid, Madrid, España Takeda Pharmaceutical A tiempo completoThe Role & What You Will Be DoingMaximize value to the Customers and Takeda through an integrated digital value proposition that drives measurable customer engagement & actions. Ensure the alignment & connectivity of all internal functions, technical components & channels, and their integration around the customer (also with offline efforts). Champion the...
-
Sap Customer Engagement Manager
hace 1 semana
Madrid, España Hcltech A tiempo completo.Our goal is to strengthen the brand in Spain. We are looking for you to work as SAP Digital Customer Engagement Manager!What will you do?To understand customer requirements about their SAP Landscape and facilitate solutions, technical services with alignment of SAP backend support (TechOps) team on SAP RISE Platform.Be the primary SPOC for RISE customers...
-
Customer Engagement Hub Manager
hace 4 semanas
Madrid, España AstraZeneca A tiempo completoAt AstraZeneca we believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. In a moment of complete transformation, we need to grasp and boost all the Digital capabilities integrating them...
-
Customer Engagement Manage
hace 2 semanas
Madrid, Madrid, España OpenNebula Systems A tiempo completoFor over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds.If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep reading,...
-
Global Associate Director, Customer Engagement Analytics
hace 2 semanas
Madrid, Madrid, España Mygwork A tiempo completoJob Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company's omnichannel...