Empleos actuales relacionados con Global Associate Director, Customer Engagement Analytics - Madrid, Madrid - Novartis

  • Customer Engagement Associate

    hace 2 semanas

    Madrid, Madrid, España Conduent A tiempo completo

    Job Opportunity: Mobility Consultancy - Sales Support AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Support Associate in Mobility Consultancy. As a key member of our team, you will play a vital role in promoting products and services, engaging with customers, and providing exceptional customer...

  • Customer Engagement Associate

    hace 2 semanas

    Madrid, Madrid, España Conduent A tiempo completo

    Job Opportunity: Mobility Consultancy - Sales Support AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Support Associate in Mobility Consultancy. As a key member of our team, you will play a vital role in promoting products and services, engaging with customers, and providing exceptional customer...

  • Global Director of Digital Engagement

    hace 2 días

    Madrid, Madrid, España Organon A tiempo completo

    Job DescriptionOrganon is seeking a highly skilled Global Director of Digital Engagement to join our team. As a key member of our Global Customer Engagement team, you will play a strategic role in shaping and executing Organon's digital engagement within the hybrid/omnichannel ecosystem of channels/strategies.This position aims to deliver the best user...

  • Global Director of Digital Engagement

    hace 2 días

    Madrid, Madrid, España Organon A tiempo completo

    Job DescriptionOrganon is seeking a highly skilled Global Director of Digital Engagement to join our team. As a key member of our Global Customer Engagement team, you will play a strategic role in shaping and executing Organon's digital engagement within the hybrid/omnichannel ecosystem of channels/strategies.This position aims to deliver the best user...

  • Strategic Director for Global Student Engagement

    hace 2 semanas

    Madrid, Madrid, España Global University Systems A tiempo completo

    About the RoleGlobal University Systems (GUS) is a leading international network of higher education institutions, dedicated to providing accessible and industry-relevant qualifications. We are seeking a highly skilled and experienced Associate Director to join our team and drive future growth in international student recruitment.Key ResponsibilitiesDevelop...

  • Strategic Director for Global Student Engagement

    hace 2 semanas

    Madrid, Madrid, España Global University Systems A tiempo completo

    About the RoleGlobal University Systems (GUS) is a leading international network of higher education institutions, dedicated to providing accessible and industry-relevant qualifications. We are seeking a highly skilled and experienced Associate Director to join our team and drive future growth in international student recruitment.Key ResponsibilitiesDevelop...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Reconocida Empresa A tiempo completo

    Job Title: Customer Service Representative - Global EngagementAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reconocida Empresa. As a Customer Service Representative - Global Engagement, you will be responsible for providing exceptional customer service and support to our global...

  • Customer Service Representative

    hace 2 semanas

    Madrid, Madrid, España Reconocida Empresa A tiempo completo

    Job Title: Customer Service Representative - Global EngagementAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reconocida Empresa. As a Customer Service Representative - Global Engagement, you will be responsible for providing exceptional customer service and support to our global...

  • Global Customer Experience Director

    hace 5 días

    Madrid, Madrid, España Impulsyn A tiempo completo

    {"h1": "Global Lead Customer Experience", "h2": "Job Description", "p": "As a key member of our team at Impulsyn, the Global Lead Customer Experience will be responsible for managing a team of 5 experts in Customer Experience and Engagement. This role requires a strong leader who can create engagement actions, take ownership of key performance indicators...

  • Global Customer Experience Director

    hace 5 días

    Madrid, Madrid, España Impulsyn A tiempo completo

    {"h1": "Global Lead Customer Experience", "h2": "Job Description", "p": "As a key member of our team at Impulsyn, the Global Lead Customer Experience will be responsible for managing a team of 5 experts in Customer Experience and Engagement. This role requires a strong leader who can create engagement actions, take ownership of key performance indicators...

  • Mobility Consultancy

    hace 2 semanas

    Madrid, Madrid, España Conduent Business Services A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Sales Support Associate to join our team at Conduent Business Services. As a Sales Support Associate, you will play a key role in promoting products and services to customers, identifying purchase opportunities, and providing exceptional customer experience.Key ResponsibilitiesEngage with...

  • Mobility Consultancy

    hace 3 semanas

    Madrid, Madrid, España Conduent Business Services A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Sales Support Associate to join our team at Conduent Business Services. As a Sales Support Associate, you will play a key role in promoting products and services to customers, identifying purchase opportunities, and providing exceptional customer experience.Key ResponsibilitiesEngage with...

  • Senior Associate Director of Global Impact

    hace 5 días

    Madrid, Madrid, España buscojobs España A tiempo completo

    {"title": "Senior Associate Director of Global Impact", "content": "Transform Education and Drive Global ImpactWe are seeking a highly motivated and experienced Senior Associate Director of Global Impact to join our dynamic team at IE University. As a key member of our Talent & Careers department, you will play a critical role in connecting our diverse...

  • Senior Associate Director of Global Impact

    hace 5 días

    Madrid, Madrid, España buscojobs España A tiempo completo

    {"title": "Senior Associate Director of Global Impact", "content": "Transform Education and Drive Global ImpactWe are seeking a highly motivated and experienced Senior Associate Director of Global Impact to join our dynamic team at IE University. As a key member of our Talent & Careers department, you will play a critical role in connecting our diverse...

  • Global Marketing Director

    hace 5 días

    Madrid, Madrid, España Amadeus A tiempo completo

    Job TitleDirector of Global Marketing - Travel UnitJob SummaryYour purpose as a Global Marketing Director is to drive business growth and customer engagement through innovative marketing strategies. You will lead the central marketing function for all of Amadeus' Travel Unit, defining global marketing activities, developing customer communications, and...

  • Global Marketing Director

    hace 5 días

    Madrid, Madrid, España Amadeus A tiempo completo

    Job TitleDirector of Global Marketing - Travel UnitJob SummaryYour purpose as a Global Marketing Director is to drive business growth and customer engagement through innovative marketing strategies. You will lead the central marketing function for all of Amadeus' Travel Unit, defining global marketing activities, developing customer communications, and...

  • Global Customer Experience Director

    hace 1 semana

    Madrid Centro, Madrid, España Impulsyn A tiempo completo

    {"h1": "Global Lead Customer Experience", "p": "At Impulsyn, we are seeking a highly skilled Global Lead Customer Experience to manage a team of 5 experts in Customer Experience and Engagement. This is a unique opportunity to work on a disruptive project helping entrepreneurs and small businesses focus on what they love.Responsibilities:","ul": [{"li":...

  • Global Customer Experience Director

    hace 1 semana

    Madrid Centro, Madrid, España Impulsyn A tiempo completo

    {"h1": "Global Lead Customer Experience", "p": "At Impulsyn, we are seeking a highly skilled Global Lead Customer Experience to manage a team of 5 experts in Customer Experience and Engagement. This is a unique opportunity to work on a disruptive project helping entrepreneurs and small businesses focus on what they love.Responsibilities:","ul": [{"li":...

  • Global Marketing Director

    hace 2 semanas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Global Marketing DirectorJob Summary:Your purpose as a Global Marketing Director at Amadeus is to inspire our customers to achieve their ambitions with the support of our company. You will lead the central marketing function for all of Amadeus' Travel Unit, driving global marketing activities, defining strategies, and managing customer...

  • Global Marketing Director

    hace 2 semanas

    Madrid, Madrid, España Amadeus A tiempo completo

    Job Title: Global Marketing DirectorJob Summary:Your purpose as a Global Marketing Director at Amadeus is to inspire our customers to achieve their ambitions with the support of our company. You will lead the central marketing function for all of Amadeus' Travel Unit, driving global marketing activities, defining strategies, and managing customer...

Global Associate Director, Customer Engagement Analytics

hace 3 meses

Madrid, Madrid, España Novartis A tiempo completo
Job Summary/Purpose :


The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company's omnichannel approach enabled by Data & Insights.

Reporting to the Global Customer Engagement Data & Insights Lead, the Global Associate Director for Customer Engagement Data & Insigts PO will play a key role in the definition and implementation of the customer engagement measurement framework.

In particular, you will be responsible for setting up the reporting and analytic capability in collaboration with the Global Platform teams, enabling key use cases.

On your role, you will ensure relevant data is available, accurate, and ready to generate actionable insights to support the design and execution of the business strategy.

You will require strong leadership and excel in change management, communication and cross-functional collaboration.

Your Key Responsibilities

  • Define and implement Omnichannel measurement framework and Customer Engagement reporting and analytic capability.
  • Define and Implement Campaign analytics KPIs, including Campaign Performance, Content Efficiency, etc.
  • Define data sources, flows and integrations required to ensure overall Omnichannel measurement.
  • Consolidate tagging framework within Customer Engagement domain to enable consistent data generation for content measurement and customer 360 view across channels
  • Foster rich data generation
  • Work with Customer Engagement sub domains to ensure data from different channels is integrated in the global data hub to support and improve Omnichannel Engagement strategy through insights generation.
  • Set up operating model to manage data assets creation (reports, dashboards...) to support business needs aligned with commercial strategy.
  • Foster data harmonization and use of data standards, ensuring adherence to data governance policies and standards.
  • Ensure data quality, accuracy, and completeness across all customer engagement data sets.
  • Work with cross-functional teams to ensure relevant data sources are identified, properly integrated and available for reporting and analysis, to enable data-driven decision making.
  • Translate business requirements into use cases to define reporting and analytical layers leveraging global data platforms.
  • Analyze customer data to identify trends, insights, and opportunities for improving omnichannel engagement.
  • Carry out change management and communication activities to ensure adoption and engagement.
  • Ensure adherence to pharmaceutical industry regulations and compliance standards, working closely with the legal, compliance, security and regulatory teams.
  • Collaborate with external partners and vendors to enhance data & insights capabilities.