Global Associate Director, Customer Engagement Data

hace 2 semanas

Madrid, España Sandoz Farmacéutica, S.A. A tiempo completo

2023 will see Sandoz become a standalone organization As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers with genuine impact This is one such role

**Are you ready to make a difference?**

**Job Summary/Purpose**:

- Reporting to the Global Customer Engagement Data & Insights Lead, this role will define and implement the Customer Engagement (CE) data strategy, including reporting and analytical layers, self service reporting, CE data operating model, in alignment with CE subdomains and platform teams, to enable 360ª view of the customer and data-driven decision making.
- Oversight of Customer Engagement and Commercial Data assets to provide business users with high-quality data that is easily accessible in a consistent manner.
- Own CE Data Governance processes to ensure data harmonization, quality, and availability.

**Your Key Responsibilities**
Your responsibilities include, but not limited to:

- Define Customer Engagement data strategy based on business use cases
- Define operating model and ensure collaboration and alignment between Customer Engagement, Business (Global - Region - Country) and technology functions
- Develop and implement data governance processes to ensure data harmonization, quality, and availability
- Develop and implement demand management process to ensure demand prioritization based on business needs and priorities
- Design and maintain a robust data catalog, organizing data assets for easy discovery, understanding, and accessibility by data users across the organization.
- Define data standards and ensure adoption across Customer Engagement domain.
- Execute the policies and standards established by the global data governance program.
- Work with Customer Engagement sub domains to ensure data from different channels is integrated in the global data hub to support and improve Omnichannel Engagement strategy through insights generation, ensuring data accuracy and completeness.
- Partner with cross-functional teams to provide insights, recommendations, and strategic direction on leveraging customer data for targeted customer engagement initiatives.
- Work with cross-functional teams to ensure relevant data sources are identified, properly integrated and available for reporting and analysis, to enable data-driven decision making.
- Collaborate closely with Global Platform & Architectural teams to develop global data platforms, define reporting and analytical layers, ensuring they are fit for purpose and support business use cases
- Help to identify ways to use data to drive enterprise objectives.
- Develop and implement data-driven customer engagement initiatives that leverage customer insights, preferences, and behaviors to drive growth and business objectives.
- Carry out change management and communication activities to ensure adoption and engagement.
- Ensure adherence to pharmaceutical industry regulations and compliance standards, working closely with the legal, compliance, security and regulatory teams.
- We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**What you’ll bring to the role**:

- Bachelor’s degree in computer science, engineering, statistics, mathematics, IT related field, or business administration
- English
- 8+ years of relevant experience in Data Strategy, Governance, Data Products, Data Architecture, Data Science and Data Value with a focus in life sciences industry
- Strong business acumen and strategic thinking plus a solid experience with data roadmaps, blueprints, and designing programs.
- Familiarized with data architectures.
- Know commercial data in pharma: 3rd party data, Omnichannel Engagement data, activity data, sales...
- Up to date with industry trends and best practices in the data & insights space
- Strong working knowledge of data governance frameworks, policies, and regulations, particularly in the pharma industry.
- Strong understanding of customer data management, Omnichannel platforms and CRM systems
- Excellent leadership skills with the ability to build and manage high-performing teams in a global environment
- Demonstrated ability to collaborate and influence cross-functional teams and stakeholders.
- Understanding of data privacy and security regulations

**Why Sandoz?**
500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.

How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitabl

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