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Customer Insights Partner
hace 1 mes
.
Novo Nordisk Spain is on a transformational journey to evolve our engagement models. As a result, our Customer Engagement department keeps growing and we are hiring **three Customer Insights Partners**
Are you passionate about bringing customer voice into the development of commercial strategies for Novo Nordisk? Would you like to have the opportunity to have both functional and personal development within a leading company in the pharmaceutical industry?
If you would like to be a part of the change and contribute to shaping the journey, this role is for you
**The Position**
Being part of our growing Customer Engagement unit, you will be a catalyst to ensure better informed, customer centric decisions by translating market and customer data into actionable insights helping cross functional teams create specialist-tailored strategies. You will deliver both data and narrative, allowing business to gain greater understanding of customer behaviours and decision-making process.
Among your responsibilities:
- Develop a strong business acumen and understanding of customer-specific beliefs and behaviours, tendencies & particularities to be able to drive NN towards HCP-tailored strategies.
- Being part of the ‘Brand Teams’, co-create strategies and business plans, monitor customer trends and provide actionable strategic recommendations, derived from integrating customer insights from market research (either Primary or Secondary), market analytics, forecasting and CRM data
- Identify the appropriate studies & market research required to answer each business question. Identify the most competitive and convenient vendors to work with in order to provide a solid research plan for the business.
- Constructive challenge & leadership. Educating the organization in the use of customer data, maximizing its impact on decision making process and help us evolve towards a more data-driven organization.
**Qualifications**
As a person, you have strong functional leadership skills, including an ability to build relationships and trust. You also have a solid communication style, strong analytical skills, and can drive and run complex projects. Commercial mindset and business understanding is also key to succeed in this role. Additionally, to be successful in this role you should have:
- Degree or equivalent in business, finance, economics, statistics, mathematics, health sciences, engineering or similar. Additional education in Business Insights will be an advantage.
- At least 5 years of experience in a Business Insight or Market Research function gained from a consulting or in-house role. Experience and understanding of the Pharmaceutical sector is required for this role.
- Proven experience implementing business insight processes and driving market research studies (quantitative and qualitative). Technical knowledge & understanding of study methodologies (including primary and secondary data), and ability to connect the dots seeing the business implication in data.
- Experience working with a wide range of stakeholders, being able to influence, negotiate and reach common decisions for the benefit of the organization.
- English and Spanish fluent.
**About the Department**
Our Customer Engagement Department is structured in four key pillars: Commercial Excellence, Multichannel & Customer Experience, Customer Data, and Customer & Market Insights. This is an exciting time to join the department and be part of the development of the Customer & Market Insights team that will be key in our future success. Beyond your direct team, you will work closely with other cross functional teams such as marketing, sales, medical and market access.
**Working at Novo Nordisk**
We are a proud life-science company, and life is our reason to exist. We’re inspired by life in all its forms and shapes, ups and downs, opportunities, and challenges. For employees at Novo Nordisk, life means many things - from the building blocks of life that form the basis of ground-breaking scientific research, to our rich personal lives that motivate and energise us to perform our best at work. Ultimately, life is why we’re all here - to ensure that people can lead a life independent of chronic disease.
**Contact**
If you believe you are qualified and are willing to take the challenge, please submit your updated CV in our platform.
**Deadline**
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
