Service Desk Team Manager
hace 3 semanas
Who we areWe are Inventors of gaming platform, betting, fintech and software solutions. Across the globe, our cross-functional teams create online gaming platforms as well as sports and fintech betting solutions that reach hundreds of thousands of users daily, guided by our motto "Fearlessly Forward" together.Join our Blockchain team The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our blockchain team is dedicated to the conception, design and implementation of a best-in-class software platform providing our users with the ability to work seamlessly within this new and highly technical space. We are currently seeking new colleagues across a variety of roles who are passionate about bringing this world-changing technology into mainstream use via the development of high-quality tools and services aimed at the wider commercial market. Previous blockchain experience, while desirable, is not required and so this is an excellent opportunity for anybody who has an interest in growing their skills and experience in this novel and fast-moving field.Your missionTo develop and manage the Service Desk team. You will ensure that team members have the capabilities needed to provide Incident, Change, Problem and Event management services as required as well as prepare them for opportunities for advancement within the wider organization. You will also act as a point of escalation within the team, manage day-to-day workloads, schedules and leave requests.What you'll do
- Manage and lead the Service Desk team, overseeing rostering, staffing decisions, development plans, and performance feedback to ensure key competencies are met and support business needs.
- Clearly define and communicate job expectations and vision, providing direction and development for direct reports.
- Promote a continuous improvement ethic, work to eliminate bottlenecks, implement feedback loops, and identify opportunities for automation.
- Ensure team documentation and standard operating procedures are up-to-date and fit for purpose.
- Work collaboratively with other technical teams to resolve incidents and problems under tight time constraints.
- Encourage a proactive attitude towards preventing incidents.
- Provide ongoing, timely updates on product and service interruption issues to management and stakeholders.
- Aim to reduce the number of incidents escalated to Subject Matter Experts by improving processes, procedures, knowledge, and skills.
- Investigate underlying causes of real or potential anomalies in IT services.
- Select, develop, and retain a high-performing team while championing a culture of employee engagement within the team and across regions.#J-18808-Ljbffr
-
Service Desk Manager
hace 1 mes
Madrid, España Perez-Llorca A tiempo completo.Estamos buscando incorporar un/a Service Desk Manager para nuestras oficinas de Madrid.RequisitosLicenciatura en Tecnología de la Información o un campo relacionado.Inglés fluido.Experiencia de más de 5 años como responsable de Soporte/Service Desk preferiblemente en compañías multinacionales (varias sedes geográficas con diferentes ventanas...
-
Service Desk Manager
hace 1 mes
Madrid, España Perez-Llorca A tiempo completoEstamos buscando incorporar un/a Service Desk Manager para nuestras oficinas de Madrid.RequisitosLicenciatura en Tecnología de la Información o un campo relacionado.Inglés fluido.Experiencia de más de 5 años como responsable de Soporte/Service Desk preferiblemente en compañías multinacionales (varias sedes geográficas con diferentes ventanas...
-
Service Desk Manager
hace 1 mes
Madrid, España Perez-Llorca A tiempo completoEstamos buscando incorporar un/a Service Desk Manager para nuestras oficinas de Madrid. Requisitos Licenciatura en Tecnología de la Información o un campo relacionado. Inglés fluido. Experiencia de más de 5 años como responsable de Soporte/Service Desk preferiblemente en compañías multinacionales (varias sedes geográficas con diferentes...
-
Service Desk Manager
hace 1 mes
Madrid, España Perez-Llorca A tiempo completoEstamos buscando incorporar un/a Service Desk Manager para nuestras oficinas de Madrid. Requisitos Licenciatura en Tecnología de la Información o un campo relacionado. Inglés fluido. Experiencia de más de 5 años como responsable de Soporte/Service Desk preferiblemente en compañías multinacionales (varias sedes geográficas con diferentes ventanas...
-
Service Desk Team Manager
hace 4 meses
Madrid, España The Workshop A tiempo completo.Who we areWe are Inventors of gaming platform, betting, fintech and software solutions. Across the globe, our cross-functional teams create online gaming platform as well as sports and fintech betting solutions that reach hundreds of thousands of users daily guided by our motto "Fearlessly Forward" together.Join our Blockchain team!The Workshop is a tech...
-
Service Desk Manager
hace 1 mes
Madrid, España Perez-Llorca A tiempo completoEstamos buscando incorporar un/a Service Desk Manager para nuestras oficinas de Madrid.RequisitosLicenciatura en Tecnología de la Información o un campo relacionado.Inglés fluido.Experiencia de más de 5 años como responsable de Soporte/Service Desk preferiblemente en compañías multinacionales (varias sedes geográficas con diferentes ventanas...
-
Service Desk Team Manager
hace 3 semanas
Madrid, España The Workshop A tiempo completoWho we are We are Inventors of gaming platform, betting, fintech and software solutions. Across the globe, our cross-functional teams create online gaming platforms as well as sports and fintech betting solutions that reach hundreds of thousands of users daily, guided by our motto "Fearlessly Forward" together.Join our Blockchain team! The Workshop is a tech...
-
Service Manager
hace 3 meses
Madrid, España Wohn-Service-Team A tiempo completoSerco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
-
Busqueda Urgente: Service Manager
hace 4 meses
Madrid, España Wohn-Service-Team A tiempo completo.Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.In 2020, ESA decided to reorganize the development and operations of its scientific satellite missions including the acquisition,...
-
Aplicar En 3 Minutos: Service Manager
hace 4 semanas
Madrid, Madrid, España Wohn-Service-Team A tiempo completoService Manager Job SummaryThe Service Manager will be responsible for the overall service delivery of Serco's Work Areas in the Science Operations Activity Domain (S-SCO).The Service Manager will maintain the Service Management Plan and management deliverables, in accordance with ESA Frame Contract 2 (EFC2) SCO Management Requirements Document (MARD),...
-
Service Desk Team Manager
hace 4 semanas
Madrid, Madrid, España The Workshop A tiempo completoKey ResponsibilitiesLead and manage the Service Desk team to ensure excellent customer service and technical support.Oversee the development and implementation of processes and procedures to improve service delivery and reduce incident resolution times.Collaborate with cross-functional teams to resolve complex technical issues and improve overall IT service...
-
Global Service Desk Analyst
hace 1 mes
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:We are seeking a skilled Service Desk Analyst to join our team at Ipc Systems. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels.Key Responsibilities:Provide first-line diagnostics and Tier 1 troubleshooting technical support to clients.Open and manage...
-
Service Desk
hace 2 semanas
Madrid, España Cigna A tiempo completo.About Cigna Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. We are going through an exciting period of expansion; at the...
-
Service Desk
hace 3 semanas
Madrid, España Cigna A tiempo completo.Let us tell you a little more about us. Cigna exists to improve lives. Together, with our 74,000 employees worldwide that service Cigna, Express Scripts, and other affiliate customers, we aspire to transform health services, making them more affordable and accessible to millions. We are going through an exciting period of expansion; at the center of our...
-
Madrid, Madrid, España The Workshop A tiempo completoAbout The WorkshopWe are a pioneering company in the gaming platform, betting, fintech, and software solutions industry. Our cross-functional teams create cutting-edge online gaming platforms and sports and fintech betting solutions that reach hundreds of thousands of users daily, driven by our motto "Fearlessly Forward". We are passionate about innovation...
-
Service Desk
hace 3 meses
Madrid, España Hub Talent A tiempo completoRequisitos:Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al UsuarioImprescindible Nivel de Inglés B2/C1Formación Técnica (FP o Ingeniería IT o Telco)Sólida experiencia en la gestión de equipos de al menos 10 personasImprescindible experiencia en herramientas de ticketing y...
-
Service Desk Analyst
hace 2 meses
Madrid, España Ipc Systems A tiempo completo.TITLE: Service Desk AnalystDEPARTMENT: Network Services - Global Services and SupportREPORTING TO: Manager, GSOCLOCATION: Madrid, SpainJOB TYPE: Full-Time, Permanent, HybridPOSITION SUMMARYOur Service professionals are focused on client care and monitor our clients' voice, electronic communications and trading infrastructure throughout the day and night....
-
Junior Service Desk Engineer
hace 5 meses
Madrid, España Sabio Group A tiempo completoSabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. - Sabio provides expertise and solutions that our customers’ need to respond to the ever-changing world. Our powerhouse products and...
-
Service Desk Specialist
hace 2 meses
Madrid, España The Workshop A tiempo completo.Join our Blockchain team!The Workshop is a tech company that develops intuitive software for the online gaming industry. Our motto is to move "Fearlessly Forward" together. Cooperative innovation is at the center of everything we do – from our games, new products and technologies, to how we collaborate and share inspiration with one another.Our blockchain...
-
Service Desk Analyst
hace 1 mes
Madrid, Madrid, España Ipc Systems A tiempo completoJob Summary:IPC Systems is seeking a highly skilled Service Desk Analyst to join our Global Service Operations team. As a Service Desk Analyst, you will be responsible for providing first-line technical support to our clients via various communication channels, including telephone, email, and web.Key Responsibilities:Provide first-line diagnostics and Tier 1...
