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hace 12 horas

Madrid, España Amazon A tiempo completo

.AWS Associate Technical Account Manager (TAM), NZLJob ID: 2828427 | Amazon Web Services New Zealand LimitedJoin AWS as we invest NZ$7.5 billion in New Zealand over the next 15 years. As an Associate TAM you will provide operational guidance to New Zealand's largest and fastest growing customers and help them achieve the greatest value from AWS.You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.As we continue our rapid expansion in NZ, you'll have plenty of opportunities to grow across technical, consulting and leadership skills. You'll work with talented cloud technologists and expanding your knowledge of AWS products. You'll also have the chance to receive mentorship and gain AWS certifications.Key job responsibilitiesPartner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks.Liaise with customers during service disruptions to understand and assist in mitigating business impact.Access and learn how to use customer account tools to draw insights and address customer asks.Compile cloud services operational and cost analysis periodic customer reviews.Deliver introductory customer technical enablement sessions such as lunch and learns.Champion and advocate for customer requirements within AWS (e.G. feature request).Participate alongside Technical Account Managers in customer requested meetings.Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.A day in the lifeAs a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customers' adoption and use of AWS services.Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.About the teamAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform

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