Technical Account Manager PS, ES ANZ TAM

hace 1 mes

Madrid, España Amazon A tiempo completo
Technical Account Manager PS, ES ANZ TAM

Job ID: 2792343 | Amazon Web Services Australia Pty Ltd

As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team who leads our customers to build and run their applications on the AWS platform.

Key job responsibilities:

  1. TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist with operational issues.
  2. Engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
  3. Build solutions, provide technical guidance and advocate for customers.
  4. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
  5. Develop trusting relationships with customers, understanding their business needs and technical challenges.
  6. Using technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management.
  7. Consult with a range of partners from developers through to C-suite executives.
  8. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
  9. With a bias for action, proactively find opportunities for customers to gain additional value from AWS.
  10. Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning.
  11. Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise.
  12. Solve problems across different customers as they migrate workloads to the cloud.
  13. Uplift customer capabilities by running workshops and brown bag sessions.

As we continue to expand in AUS, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.

A day in the life: Internally we call this role a Technical Account Manager (TAM). Externally you operate as a Technical Consultant by earning trust with our customers and have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.

Our Technical Account Managers engage rising startups building their business from scratch, through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, projects, launch planning as well as stabilisation and operational issues.

BASIC QUALIFICATIONS:

  1. 5+ years of technical engineering experience.
  2. Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  3. Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences.

PREFERRED QUALIFICATIONS:

  1. Experience with AWS services or other cloud offerings.
  2. Experience in internal enterprise or external customer-facing environment as a technical lead.
  3. Working knowledge of software development practices and technologies.
  4. Understanding of technology budget management.
  5. Background working with Public Sector customers.

Posted: November 15, 2024 (Updated about 16 hours ago)

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