E-Commerce Account Manager

hace 1 mes

Laza, España Dtc Jobs A tiempo completo

At DTCjob.com, we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity ??
As you apply on DTCjob.com, you fill out one simple, one-time application form. From there, our team takes over. We go through your application and, when we feel that you'll be a good fit, we hook you up directly with the company. You won't have to apply again or constantly dig through job postings; we handle everything to make sure your skills are aligned with the best opportunities. This might take from a few hours up to several weeks. ??
While we do not hire directly on behalf of ourselves, we work with leading DTC brands and agencies to ensure you find a position offering growth, job security, and an engaging work environment ??
Responsibilities: Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs. Manage the onboarding process for new clients, ensuring a smooth transition and clear communication of expectations. Regularly check in with clients to ensure satisfaction, address concerns, and provide support as needed. Collaborate with internal teams (e.g., marketing, sales, product) to address client requests and deliver solutions. Proactively identify opportunities to upsell or cross-sell additional products or services based on client needs. Track and report on account performance, providing insights on client health, renewal likelihood, and areas for improvement. Resolve any client issues or escalations promptly, ensuring high levels of satisfaction and retention. Prepare and present regular account reviews to showcase value delivered and identify areas for growth. Stay informed on industry trends and client market conditions to offer relevant advice and solutions. Assist with contract renewals and work to ensure a high renewal rate among accounts. Qualifications: Bachelor's degree in Business, Marketing, Communications, or a related field. 3-5 years of experience in account management, customer success, or sales, preferably in e-commerce. Proven track record of maintaining strong client relationships and achieving sales targets or KPIs. Excellent communication, negotiation, and problem-solving skills. Ability to manage multiple accounts and priorities effectively. Strong organizational skills with attention to detail. Experience with CRM software (e.g., Salesforce, HubSpot) is a plus. Ability to work collaboratively with cross-functional teams to achieve shared goals. - Extensive Network of +200 DTC Brands: Exposure to state-of-the-art strategies, tactics, and processes in the DTC space by our extensive network.
- Verified Companies: We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities.
- Secure Payments: We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed. + The average role we place is 30-40% higher in payments compared to those in the market.
- Direct Talent Matching: We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job.
- Community & Networking: In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities.
- Retention Program: Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more.
Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world ??

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